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Long Cadillac
Southborough, MA
417 Reviews
The team at Long Cadillac would like to welcome you to our dealership in Southborough, where we’re confident you’ll find the vehicles you’re looking for at a price you can afford. Come and check out our full selection of new Cadillac vehicles, or get a great deal on a reliable pre-owned model. No matter which vehicle you decide on, our professional finance team will help you get settled with a competitive financing or lease plan.
When you’re looking for quality auto maintenance and repairs near Southborough, you can always count on the professional technicians in our Cadillac service department as well, where we handle everything from oil changes and filter replacements to powertrain and drivetrain repairs. Schedule an appointment today, or purchase parts from us to handle maintenance and repairs on your own.
Lots of folks in Southborough count on the high-quality vehicles and services found at Long Cadillac, and we look forward to living up to our reputation every day. Stop in and see us today, or contact our staff with any questions.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 6:00 PM
Tuesday 8:30 AM - 6:00 PM
Wednesday 8:30 AM - 6:00 PM
Thursday 8:30 AM - 6:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 417 reviews
August 29, 2026
The car looks beautiful. We are pleased that our 13- year-old -car continues to look like new!! We are pleased that our 13- year-old -car continues to look like new!! More
by Bettyclarke88
Verified Customer
August 29, 2026
I only put a poor rating because I have no idea who Brian Wilcox is. No one introduced themselves and told me there name Wilcox is. No one introduced themselves and told me there name More
by allanlrocha
August 29, 2026
Andrew is great. He's very thorough and he takes his time to explain all of the needed repairs and make sure that I completely understand. He's very thorough and he takes his time to explain all of the needed repairs and make sure that I completely understand. More
by sbano84
Employees Worked With
Andrew Parker
August 24, 2026
I’m very disappointed with the service experience since purchasing my vehicle. The vehicle was delivered with the Check Engine light on, and after the initial repair, an air hose was left disconnected, req purchasing my vehicle. The vehicle was delivered with the Check Engine light on, and after the initial repair, an air hose was left disconnected, requiring another visit. The rear entertainment screen has never worked properly, requiring another service visit and a parts order. Most recently, I waited approximately three weeks for a headlight replacement, only to find out the part had already arrived and no one had contacted me. I have had to repeatedly call and follow up myself to get these issues resolved. The lack of communication, quality control, and follow-up has been extremely disappointing, especially considering these problems began when the vehicle was delivered. More
by JMGUTTERSINC
August 21, 2026
I recently had my vehicle serviced at this dealership, and the experience was truly exceptional. From the moment I arrived, the staff was incredibly welcoming and attentive. They took the time to thorough and the experience was truly exceptional. From the moment I arrived, the staff was incredibly welcoming and attentive. They took the time to thoroughly explain the maintenance process and addressed all my concerns with patience and professionalism. The service was completed efficiently, and my car was returned in pristine condition. I highly recommend this Cadillac service department for their outstanding customer care and expertise. More
by WAYLONFROMWAYLON
August 15, 2026
1) Service rep very easy to work with. 2) Uncomfortably over air conditioned. 3) easy commute from home. 4) Balance due on invoice is greater than sum of indicated charges 2) Uncomfortably over air conditioned. 3) easy commute from home. 4) Balance due on invoice is greater than sum of indicated charges More
by ROADQUEEN0
Employees Worked With
Dana Boilard
August 14, 2026
Experiences at Long have been very good, ? ??? to “ Experiences at Long have been very good, ” ??? to “ Experiences at Long have been very good, ” More
by B1kscott1
August 14, 2026
Very accommodated and cooperative. Wholeheartedly perform the sale transaction I'm all set Goodbye You are being ridiculous Wholeheartedly perform the sale transaction I'm all set Goodbye You are being ridiculous More
by rahebproperties
