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Long Cadillac

Southborough, MA

4.8
417 Reviews
Call Dealership (508) 252-0954
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218 Turnpike Rd. (Rt. 9)

Southborough, MA

01772

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417 Reviews of Long Cadillac

December 20, 2025

Easy, stressless, quick They were great from start to finish unbelievable service this is the second car I bought from them. More

by JeepGuy8282
Recommend Dealer
Yes
Employees Worked With
Hank
Print
December 18, 2025

Very good No It was a very pleasant experience thank you Have a merry Christmas More

by Bdaniel
Recommend Dealer
Yes
Employees Worked With
Brian Wilcox, Brian Wilcox
Print
December 18, 2025

Very good No It was a very pleasant experience thank you Have a merry Christmas More

by Bdaniel
Recommend Dealer
Yes
Employees Worked With
Brian Wilcox, Brian Wilcox
Print
December 15, 2025

I had been waiting for a long time just change the chrome stripe on the wheel. More

by luke20230720
Recommend Dealer
Yes
Employees Worked With
Dana
Print
December 15, 2025

*Extremely professional *A great experience *A beautiful car that checked all the boxes! * I felt valued as a consumer. More

by PAULL12
Recommend Dealer
Yes
Employees Worked With
Brian Wilcox, Brian Wilcox
Print
December 14, 2025

The Best. Easy and pleasant to work with. So kind to their clients. #1 dealer! More

by sarsen10
Recommend Dealer
Yes
Employees Worked With
Brian Wilcox, Brian Wilcox
Print
December 14, 2025

Best dealership which is why we remain loyal. Service department is consistently awesome. Always satisfied. More

by Petal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Wilcox, Jody Smith
Print
December 13, 2025

Very professional, organized, helpful. Maybe the best buying experience we have ever had Would highly recommend to others. More

by bryan_gava
Recommend Dealer
Yes
Employees Worked With
Darryl Dudyak, Darryl Dudyak
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December 12, 2025

Big thanks to Long Cadillac sales and service department, there out standing professional and timely help has my car fixed and back on the road so that I could still get to my destination on time More

by jamesgolden0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Jones, Andrew Parker, Tohm Palaima, Brian Wilcox
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December 10, 2025

The hit a car carrier with my truck and then I was told the I am lucky they told me because they could have just put a used tire on my Escalade and not told me. More

by GENTILERL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service manager and Darren
Print
Dec 11, 2025 -

Long Cadillac responded

As we discussed, we had a minor incident with your vehicle during the recent storm in which we accidently ran over the edge of the ramp of a car carrier resulting in slicing the sidewall of one tire. We told you that we would obviously replace this tire, as we should, and we were met with a rude, condescending and unwarranted attitude to three different employees (on three different occasions), demanding that we replace all 4 tires. Our relatively minor mistake doesn't yield an opportunity to take advantage of a business for thousands of dollars in repairs and to mistreat our employees. We were upfront from the start and reiterated that there were other repair options including using a like brand, quality tire from a company owned vehicle. The final resolution of providing two tires was extremely generous in this situation especially considering how our staff was treated.

Dec 16, 2025 -

GENTILERL responded

You a lying. I was not rude to anyone but you. When I spoke to the service manager I was not rude. I simply ask how did you hit a car carrier in a very large parking lot. He even was not sure how this happened. When I requested four new tire it was you that suggested that you did me a favor by even telling me you hit the car carrier. In fact you stated you could have just replaced my tire with a used tire and not said anything. So the only rude person to that point was you. But you are correct once you suggested that this was even an option, I did tell you, with you saying this maybe Long is not the dealer I want to deal with. You are the one that hung up, in addition when my wife's handicap plaque went missing you just simply reply that it was not your issue. When the plaque has been in that SUV since the day I purchased it. From this point forward I will purchase my new Cadillacs at a Colonial Cadillac and I will have my service completed at any GM dealer but yours. You are the rudest person that I ever met. Your Service Manger is a nice person you should take some lessens

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