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Long Cadillac - Service Center

Southborough, MA

4.8
142 Reviews

142 Reviews of Long Cadillac - Service Center

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May 18, 2025

Service has been fine for the 53 years that I have been a customer. Waiting Room situation IS NOT GOOD AT ALL. More

by DAVIDMARGOLIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jody Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew Parker
May 17, 2025

Jody in service has always taken care of my family and I. Love working with him and his Team. They're always fair, transparent, and never pushy. Highly recommend. More

by santo1818
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jody Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 16, 2025

Nice people, excellent service, Convenient location, Specially the service department, I arrived at my appointment time. Replacements vehicle is already for me Nice. More

by GARYYIP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Wilcox
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Morse
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jody Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 14, 2025

Great team! Great Service! The team is Always trying to do the very best for each customer. More

by JEFF@DUFFICY.NET
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Parker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Wilcox
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Morse
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jody Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 11, 2025

Always greeted with a courteous, professional, I want to help you feeling. Always a great experience every time I visit for service. More

by EHOLMES0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Parker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Wilcox
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Holmes, Rick Cicciu and Paul, all in the parts dept.
May 11, 2025

Always courteous and very professional in greeting me as I come in for service. Leaves you with a feeling of quality people working at a highly qualified establishment. More

by EHOLMES0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Wilcox
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 10, 2025

Excellent service , nice lowner vehicle, great communication with the service manager fair pricing for parts and services More

by TNORTON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Parker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Wilcox
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Morse
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jody Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 02, 2025

Jody was knowledgeable, helpful and very kind. I had a good experience. And my car works much better now! More

by LKPARADIS
Recommend Dealer
Yes
Employees Worked With
Jody Smith
April 26, 2025

Responsive, helpful. Vehicle fixed as requested. The full detail work is first rate. Shuttle driver was also great. More

by jon
Recommend Dealer
Yes
Employees Worked With
Brian Wilcox
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Wilcox
April 25, 2025

Excellent Service and excellent communication as to when my truck would be ready. My truck was washed and vac out when I got there More

by GENTILERL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Wilcox
5.0
This rating includes all reviews, with more weight given to recent reviews.
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