The car looks beautiful.
We are pleased that our 13- year-old -car continues to look like new!!
We are pleased that our 13- year-old -car continues to look like new!!
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by Bettyclarke88
Verified Customer
Verified Customer
Other Employees Tagged:
Brian Wilcox
I only put a poor rating because I have no idea who Brian
Wilcox is. No one introduced themselves and told me there name
Wilcox is. No one introduced themselves and told me there name
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by allanlrocha
Verified Customer
Verified Customer
Other Employees Tagged:
Brian Wilcox
Aug 31, 2026 -
Long Cadillac responded
Allan, Brian is one of our service advisors and has been with us for 40 years. I think once you meet him in service, you will feel the same about him as you do about Hank. We would ask if you could reconsider the 1 star review of an outstanding employee that you didn't have a negative interaction with and either remove the review or change the score.
Aug 29, 2026 -
allanlrocha responded
I only gave a poor rating because the survey is asking me to rate brian Wilcox and I don't have any idea of who he is. Other than that everything was great. And Hank Landry is the best
I’m very disappointed with the service experience since
purchasing my vehicle. The vehicle was delivered with the Check Engine light on, and after the initial repair, an air hose was left disconnected, req
purchasing my vehicle. The vehicle was delivered with the Check Engine light on, and after the initial repair, an air hose was left disconnected, requiring another visit. The rear entertainment screen has never worked properly, requiring another service visit and a parts order. Most recently, I waited approximately three weeks for a headlight replacement, only to find out the part had already arrived and no one had contacted me. I have had to repeatedly call and follow up myself to get these issues resolved. The lack of communication, quality control, and follow-up has been extremely disappointing, especially considering these problems began when the vehicle was delivered.
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by JMGUTTERSINC
Verified Customer
Verified Customer
Other Employees Tagged:
Brian Wilcox
Aug 25, 2026 -
Long Cadillac responded
Thank you very much for your feedback. Unfortunately, we acknowledge that there were some issues with your visits from a workmanship matter, an inexcusable parts delay from Cadillac, and our communication was not up to our standards. It is our understanding that the issues with your vehicle have been resolved and we have reviewed your concerns with our staff. Your future business is very important to us, and I am confident that we will provide the level of service that we both expect on your future visits. If you would like to discuss this further, please feel free to reach out to me at 508-683-1157.
Scott Barry
Long Cadillac
Dealer Principal
Experiences at Long have been very good, ?
??? to “ Experiences at Long have been very good, ”
??? to “ Experiences at Long have been very good, ”
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by B1kscott1
Verified Customer
Verified Customer
Other Employees Tagged:
Brian Wilcox
Very accommodated and cooperative.
Wholeheartedly perform the sale transaction I'm all set Goodbye You are being ridiculous
Wholeheartedly perform the sale transaction I'm all set Goodbye You are being ridiculous
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by rahebproperties
Verified Customer
Verified Customer
Other Employees Tagged:
Brian Wilcox
Brian is always great.
Needed a sticker and had a couple of minor items. Always helpful and super pleasant.
Needed a sticker and had a couple of minor items. Always helpful and super pleasant.
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by JUDEMUR
Verified Customer
Verified Customer
Other Employees Tagged:
Brian Wilcox
Staff did all it cld to come up with a timely solution.
They always get it done
They always get it done
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by GATEBROS
Verified Customer
Verified Customer
Other Employees Tagged:
Brian Wilcox
Everything was addressed and repaired Very clean loaner
vehicle, easy check out to pay for repairs
vehicle, easy check out to pay for repairs
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by BWILCOX0
Verified Customer
Verified Customer
Other Employees Tagged:
Brian Wilcox
Have been a loyal customer for 20+ years!
The sales and service teams at Long Cadillac are outstanding and exceed expectations!
The sales and service teams at Long Cadillac are outstanding and exceed expectations!
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by phoagland2
Verified Customer
Verified Customer
Other Employees Tagged:
Brian Wilcox
Andrew, Brian, Jody, Bob and the rest of the team always
treat us and our Escalade with the utmost care and respect.
treat us and our Escalade with the utmost care and respect.
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by AIMAN_ABDELJABER
Verified Customer
Verified Customer
Service Price Transparency
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