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Long Honda of Albany

Albany, GA

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40 Reviews
On behalf of our entire staff, we would like to welcome you and thank you for visiting our profile. We offer superior sales and service for our valued customers. We are committed to serving our friends and customers and look forward to hearing from you.
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903 E Oglethorpe Blvd

Albany, GA

31705

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Showing 40 reviews

October 23, 2015

commited follow-up repair took my CRV in to get a window regulator fixed, close to $500. Once that was in they said I had another problem with the switch. I wouldn't get that f More

by randy123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
service manager - Bobby
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Nov 04, 2015 -

Long Honda of Albany responded

We are very sorry for your dissatisfaction associated with your recent service visit. Our Service Manager, Bobby, has reached out to you via the telephone numbers on your repair order in an attempt to make an offer to repair the switch concern. If you would like to take us up on that offer please call us back at your convenience. Our main number is 432-9700. We are very sorry that there was another issue with your window. We feel that the initial diagnosis was correct but we certainly understand your position. It is not uncommon to find additional issues with a concern after the initial diagnosis. We truly appreciate your service business and will do all we can do to make the situation right. Please let us know what we can do. Have a great day. Graham Edwards, Owner

Nov 05, 2015 -

Long Honda of Albany responded

We apologize for this situation and understand the customer's position. We also appreciate the customer for taking the time to complete the review. We never like having to inform a customer that additional repairs must be made to correct a situation. However, sometimes the technician finds additional concerns with a vehicle after the initial one is resolved. This is what happened in this situation. After speaking with the customer today we have offered to perform the second repair at no charge as a goodwill gesture. We truly appreciate our Sales and Service customers and are grateful to be given the opportunity to help them with their vehicle needs.

August 12, 2015

LIARS IN THE SERVICE DEPARTMENT I TOOK MY CAR TO THIS DEALER'S SERVICE DEPT. AND I CAME OUT WITH A BROKEN WINDSHIELD. THE GUY WHO WORKED ON IT STATED IT WAS BROKEN ALREADY, BUT IT WA More

by Darlene Hall
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
CARLOS OBRYANT
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Aug 13, 2015 -

Long Honda of Albany responded

Ms. Hall, Just wanted to reach out to you again and ask you to change your review regarding your recent visit. As we talked, I will be happy to pay for 1/2 of the cost of the windshield replacement. I feel this is fair given the situation and the shape of the windshield when it came in to the dealership. Please let me know if you have any questions; you have my e-mail address. Thanks again. Graham Edwards

Aug 15, 2015 -

Darlene Hall responded

Sir, you continue to state that my windshield was broken when I bought my car in. IT WAS NOT BROKEN, and I will not keep excepting the statement that it was broken when it came in! The right thing I feel that your service person should not have worked on the vehicle if the windshield was broken in the first place without notifying me. I was in the waiting area for 2 hours and about 15 minutes. That in my opinion would have been the proper thing to do. I have been in the customer service business for 38 years and different situations require different actions. That would have been the proper action to have taken. Let my husband and I know FIRST. I will not give a positive response until this matter is settled 100%. Sorry it had to result to this. You also stated your service person had been with the company for 2+ years. Well AMATEURS make MISTAKES also. NO ONE IS PERFECT Sir!

Aug 15, 2015 -

Long Honda of Albany responded

We sincerely apologize for any inconvenience caused by this situation. We have since offered to split the cost of the windshield with the customer even though we feel we were not responsible for the crack. The cost of a new windshield is approximately $275. We feel this is a fair offer given the condition of the windshield and the prior damage. On 8/12/15 the customer brought her 2003 Accord to Albany Honda for a recall on the windshield wiper motors. When the technician started the repairs he noticed the front windshield had a small 6 inch crack in the lower driver's side corner; he also pointed it out to another one of our technicians and noted the damage on his paperwork. After he completed the repairs the customer said we cracked the windshield and called the Police to file a report. The reporting police officer looked at the source of the crack and, in his opinion, concluded that the crack was caused by previous damage to the windshield and did not happen that day. He made this conclusion because there was no fresh evidence of an impact or damage to the windshield. He completed his report without assigning any blame to the dealership. In addition, the windshield had previous scratches and imperfections due to faulty wiper rods which we did replace on that day for a charge of $24.61. The windshield wipers are now operating normally. The customer stated in a subsequent phone call that she has not driven the vehicle for months and it has been sitting in her front yard. We truly feel that the damage was caused by something prior to her visit to the dealership and the technician did not cause the crack. Nonetheless, in an attempt to resolve the situation we are offering to split the cost of the windshield. Thank you much for processing this response. Please free to call me, Graham Edwards, at 229-432-9700 if anyone has any questions about this response.

May 23, 2015

Great people at Albany Honda! I bought 2 cars in 2 weeks!! one new and one used. This actually makes my third car purchase from there since living in Albany. Villus, Keith, and G More

by leighjackson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Villus, Keith, Greg, Scott, Karen
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March 25, 2015

Good Times at Albany Honda My daughter was visiting from Atlanta and her air conditioner and cruise control stopped working. Karen was a great help in getting our Civic back in More

by gasman30
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Travis Hagadone, Karen Palmer
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December 27, 2014

Excellent Service I was on trip to my motherland and got a car trouble on the way suddenly. It was a very big problem because i was in a hurry. They gave me a quick goo More

by Earl C. Pierce
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lacky
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October 30, 2014

A truly enjoyable experienc Trace Everson made my car buying experience one of the best I ever had. He was able to get me into something that surpassed my expectations. I recomme More

by sampollock
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Trace Everson
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October 27, 2014

Great Customer Service Friendly, great customer service, salesman very knowledgeable about the vehicle. First experience buying a Honda. They were willing to negotiate with More

by lyfrasier
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Trace Everson
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October 20, 2014

No Call on Service request for appt. Req service appt online on Oct 15 for Oct 21 in the pm for an oil change Rec'd conf would contact No one did. More

by papaposey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
No One
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October 04, 2014

Excellent customer service. Highly recommended for professional service from the initiation of the phone call to the dealership until the final receipt of keys upon the completio More

by HarryD1963
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Karen Palmer
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September 06, 2014

5 star dealership The overall experience was great. The salesmen were friendly and answered all of my questions with expertise. I went there and found exactly what I w More

by Happy_Customer12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melvin Harris, Trace Everson
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