Long Hyundai

Best place to get your first car It was awesome for my first time going to get a brand new car. Mr. Timmy Hartley made my day when he got me approved for a new car with only 9 miles o It was awesome for my first time going to get a brand new car. Mr. Timmy Hartley made my day when he got me approved for a new car with only 9 miles on it! Couldn't have been any better than what I expected. He even let me test drive 6 speed Hyundai elantra 2017, but I chose the automatic 7 speed instead. I love my Hyundai! More

Car purchase My husband and I were looking for a fun car to enjoy weekend activities. We went by Long Hyundai and spotted just what we were looking for. Zakaria Ib My husband and I were looking for a fun car to enjoy weekend activities. We went by Long Hyundai and spotted just what we were looking for. Zakaria Ibnsliman greeted us and walked us through the sales process. Highly recommend dealing with this salesman. Very friendly and helpful. More

new car I would like to say that salesman was very informative and very helpful. The sales manager was willing to work with us and the loan company. I would like to say that salesman was very informative and very helpful. The sales manager was willing to work with us and the loan company. More

Zak Ibnsliman is a great sales person I Would definitely recommend Zak to anyone needing a new car, he was very pleasant to work with and made the purchase of my car a great experience. I Would definitely recommend Zak to anyone needing a new car, he was very pleasant to work with and made the purchase of my car a great experience. More

Inflated pricing I bought my wife's 2011 Sonata from Long as a program car in 2012 with about 25k miles. From the start, there was a slight notchiness to the steering I bought my wife's 2011 Sonata from Long as a program car in 2012 with about 25k miles. From the start, there was a slight notchiness to the steering, but the salespeople stated that they were all that way and it was related to the EPS. Drove another one, and sure enough, the notchiness was subtle but present. The Long service department was very good for several years performing the basic oil changes and warranty work. However, recently I attempted to get the pervasive Steering Coupler replaced either under warranty or as a goodwill measure with no success. This is the cause of the notchy steering as they made this little gear out of a material which is almost as strong as recycled gummy bears, apparently. So, the rubber degrades and the gear breaks apart and your steering goes to xxxx. Hyundai has extended the warranty on this part for KIA cars (to 100k miles), but not for Hyundai-branded cars. Any lawyers listening? So, anyway, there is an official Hyundai TSB which states that it will take 2 hours to replace this $2 part. Most people get it replaced for $180-$200 depending on their dealer's hourly charge. Long Hyundai, however, requested $435 for this work. When I pointed out that the TSB even stated it was a 2.0 hour job, they laughed and said that wasn't how they figured things. Maybe it was because my car had to get towed in due to another cheap plastic part breaking. In this case, it was the $14 starter lever. I looked this job up as well- another 2.0 hours, plus parts. But, Long Hyundai stated that it would require a full rebuild to the tune of $575! Now, I was upfront with them the whole time about having looked all this up, and they still quoted me $1000 for $450 worth of work. So, I called the dealer up the road 20 miles and got a quote - $400 plus parts, fees, etc over the phone with no hassle. The Long service manager agreed to match this price rather than see my car towed elsewhere. So, after $460 I had a car that drove well enough to get to the Honda dealer next door where it got traded in on an Acura. I took a chance on Hyundai and got burned, both by the manufacturer refusing to stand behind their product, then a dealer who wanted to make a few quick extra bucks. So, while these guys were all friendly over the years, I can't say that there was much integrity shown in this situation. More

excellent service only and aleays Zak at long always took care of my vehicle pyrchase needs. He is very honest and frirndly abd majes everything toi pleasant and this why i keep rerurn Zak at long always took care of my vehicle pyrchase needs. He is very honest and frirndly abd majes everything toi pleasant and this why i keep rerurning to him at long hyundai fir my vehicle needs More

Happy 2017 Hyundai owner Everyone was nice as always. Friendly and not pushy!!! Attentive but not breathing down my back. I love the saleman's who are not pushy. They can hav Everyone was nice as always. Friendly and not pushy!!! Attentive but not breathing down my back. I love the saleman's who are not pushy. They can have my business any day. More

Great Experience I had a terrific experience at Long. I have been searching for cars for weeks all throughout Middle TN. I called Long on a whim, and was so glad I did I had a terrific experience at Long. I have been searching for cars for weeks all throughout Middle TN. I called Long on a whim, and was so glad I did. They did not try to play any "games" with pricing with me. They were very straight forward and gave me a great price up front. I have been dealing with the hassle of the back and forth with other dealers closer to me, but I was extremely satisfied with my business at Long. More

Repeat customers My wife and I were in for service on our 2013 sonata when we decided to trade it in on a new one. We were very satisfied with our old car do it was a My wife and I were in for service on our 2013 sonata when we decided to trade it in on a new one. We were very satisfied with our old car do it was an easy decision to purchase another one. All of the people at Longs have always been great to work with. There customer service is what made us a repeat customer. More

Good to work who a knowledge staff great product and friendly staff always happy to serve and make it right with customers Thank you very much to work who a knowledge staff great product and friendly staff always happy to serve and make it right with customers Thank you very much More