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Long Lewis Ford Lincoln of Hoover
Hoover, AL
143 Reviews
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143 Reviews of Long Lewis Ford Lincoln of Hoover
August 15, 2025
If I could give negative stars I would. This is the worst dealership. The service department is completely non responsive. I dropped my car off Wednesday 7/16/25 for check engine light and This is the worst dealership. The service department is completely non responsive. I dropped my car off Wednesday 7/16/25 for check engine light and oil change. I was told nothing can be done without a second key and they would call me back. They never called back so I tried calling them with no response. They called me back and said you need a second key. So I had to order that for $785 and was told it would take a couple of days. On Friday 7/18/25, I was told by my service contact Sam that the key had not come in yet and I would get a call early next week. No call Monday and I tried calling Tuesday but could not get in contact with Sam. I had to go to the dealership to get in contact with somebody. So Tuesday 7/22/25 they tell me the key is on back order. Nobody would call and tell me that. I had to physically go to the dealership. I got contact information for the service manager and he told me to contact him to check on the key. So 7/23/25 I asked about status and he said we don't when we will get this key. You can drive your car if you like, the only thing that might happen is your car won't start because it loses connection with the key. It is a special order item so we can only get it from this one vendor and not find it anywhere else. So I opted to sell the vehicle to Ford. So I would never have to deal with them again. I go to clean everything out of my car and they lost the one key for the vehicle. But they just leave the cars unlocked so thankfully i was able to get my stuff out of the vehicle. I signed over my vehicle to be purchased on 7/23/25. The pay off amount was valid through 8/2/25. Well Ford did not proceed with pay off until 8/2/25. CarMax did not receive the pay off until 8/4/25. Ford would not issue a check without title in hand. So I am still waiting for the money they owe me to be paid. The sales people will not respond to you unless you are interested in purchasing a vehicle from them. I had to reach out to CarMax to confirm a pay off had been made. I had to reach out to confirm title had been transferred. Ford would not respond after telling me things would only take a couple of days and you will be able to pick up the check. I found out they had the title by searching the VIN number and seeing it for sale on their website. If your sales person takes time off nothing will get done. They will pass you around and never respond to you. They will tell you things will get taken care of but then never confirm that things were actually taken care of. This dealership only cares about money and not service. The customer does not matter. There are not enough words to describe the pain of the experience with Long-Lewis Ford. I will never buy another Ford ever again. More
by msmith21792
Employees Worked With
Walker Lyles, Matty Rogers, Len Ganim, Bowlin Kacy, Sam
August 12, 2025
Scheduled appointment for transmission fluid service to include draining out old and adding back fresh fluids with recommended additive. Then given a ride home so i would not have to wait. I picked up my include draining out old and adding back fresh fluids with recommended additive. Then given a ride home so i would not have to wait. I picked up my 2015 Edge later. The price was reasonable and the service was great. More
by jimmichigg
Employees Worked With
Joey Morrison
July 18, 2025
Darryl D, was great to work with. He made my car buying experience go hassle free. He had every thing ready for me when I got there. A + dealership and a wonderful general manager. He made my car buying experience go hassle free. He had every thing ready for me when I got there. A + dealership and a wonderful general manager. More
by april.byers21
Employees Worked With
Darryl
July 14, 2025
Juan was great. This man went above and beyond what I have ever seen a salesman do before. My wife and I were traveling from Florida, taking our trip of a lifetime o This man went above and beyond what I have ever seen a salesman do before. My wife and I were traveling from Florida, taking our trip of a lifetime out west pulling a 5th wheel. Bottom line, we had a medical situation arise, 2 mechanical issues, repaired. Then the 3rd one happened. Our truck pretty much quit. To say the least I felt very vulnerable. Most Dealerships seem to only care about selling you their vehicles for the highest price and giving you the lowest price for your trade. NOT Long Lewis of Hoover, AL. Not only did Juan show us truck after truck, (used and new), he guided us on how to get an adapter for our 5th wheel hitch, when the RV places could not install it, Juan and the Manager, Jim, came out and helped me put it in so we could get home!! Thank you, to Juan and the whole team who helped and encouraged us with words and smiles. It was a great experience working with the sales staff, (specifically Juan), Bradly and Jim. Kudos and thanks to Long-Lewis Ford Lincoln of Hoover, AL. Best Regards and many thanks to the entire Long-Lewis team, Dan More
by NOTstuckinAL
Employees Worked With
Juan, Bradley and Jim
July 07, 2025
Jim was awesome through the entire process. He helped me find exactly what I need while adding in a high level of expertise. This will become my preferred dealer whenever I am in need of a vehi He helped me find exactly what I need while adding in a high level of expertise. This will become my preferred dealer whenever I am in need of a vehicle More
by darrell.robertson
Employees Worked With
Jim Bates
June 28, 2025
The only place I'll ever buy a Ford from again! No haggling on prices is wonderful, that only happens because the employees don't make commission on how much they sell a vehicle for. We had the ple No haggling on prices is wonderful, that only happens because the employees don't make commission on how much they sell a vehicle for. We had the pleasure of working with Karl Wiggs. He was so knowledgeable and went above and beyond to make sure we had exactly what we wanted, even searching all other ford dealers to get the exact one. His communication with us was excellent and he just made everything simple. This is the 40th vehicle we've purchased in 23 years and it was by far the easiest and the least stressful. This is definitely the place to go for your next vehicle purchase and definitely see Karl Wiggs, you won't regret it! More
by Wrglr1
Employees Worked With
Karl Wiggs
June 14, 2025
Eugene Jones is a perfect example of a salesman who knows his product bumper-to-bumper. I left knowing so much about Lincolns that I may go change my name to Abraham Monday. 10/10 his product bumper-to-bumper. I left knowing so much about Lincolns that I may go change my name to Abraham Monday. 10/10 More
by Victoria Jones
Employees Worked With
Eugene Jones
June 14, 2025
Eugene was fantastic in explaining all of the Lincolns to my wife, Victoria, and I. I'd recommend him to any and everyone looking. The man knows his xxxx, fo sho. my wife, Victoria, and I. I'd recommend him to any and everyone looking. The man knows his xxxx, fo sho. More
by livelaughlovemynewcar
Employees Worked With
Eugene Jones
June 04, 2025
Great service and great staff to compliment it! We prefer to have our vehicles serviced at Long-Lewis due to their friendly and knowledgeable staff. We prefer to have our vehicles serviced at Long-Lewis due to their friendly and knowledgeable staff. More
by Andy
Employees Worked With
Jaelin
May 20, 2025
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by irhodes3.2@charter.net
Employees Worked With
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