Long-Lewis Ford of Cullman

I have always been satisfied with getting what I want there with there help to get the payments I need and Karen Dawson helps me and get a very good at helping you and getting you what you want there with there help to get the payments I need and Karen Dawson helps me and get a very good at helping you and getting you what you want More

Most of us have become accustomed to the customer experience that comes with dealing with a big dealership. Most typically they are owned by larger companies who operate under different brands and ar experience that comes with dealing with a big dealership. Most typically they are owned by larger companies who operate under different brands and are only interested in the numbers rather than the customers. There, you're seen only as a quota. There is no relationship. After decades of buying cars, Eckenrod has demonstrated that they care about the entire customer experience. They treat you like family because they are owned and operated by a family. Every single step of the process is uncomplicated, no games, just real people serving their community. I dealt with Haley, Eli and Adam and each are concerned and dedicated to ensuring your happiness as a customer. Each were respectful, kind, helpful and more than willing to meet our needs. I've seen a lot of dealerships who say they care, this one actually does. No matter if you are in Birmingham, Huntsville or points in-between, you had better give these folks a shot at your business. Ford should be exceedingly proud that Eckenrod represents their brand. More

Could not be happier with the service at Eckenrod Ford. Casey in sales was very helpful. Chris of Accessories had some good ideas. Thanks, Tal Liveoak Casey in sales was very helpful. Chris of Accessories had some good ideas. Thanks, Tal Liveoak More

Great service, friendly helpful staff. . Knowledgeable about vehicles and explaining new features. Will defiantly buy from them again! . Knowledgeable about vehicles and explaining new features. Will defiantly buy from them again! More

Our dealer, Ms. Karen Dawson was great! I had some problems with getting my Z-Plan PIN that was entirely my fault and she went above and beyond to help me. She sat in the car that I was purchasing and problems with getting my Z-Plan PIN that was entirely my fault and she went above and beyond to help me. She sat in the car that I was purchasing and gave me a tutorial on all the features of my new Lincoln, which I greatly appreciated. Overall, my experience with Ms. Karen Dawson and Eckenrod Ford Lincoln was A+! More

Friendly knowledgeable staff eager to find your exact automobile with the least amount of effort on you. automobile with the least amount of effort on you. More

Karen great job keep her word in sale any help there after. She has done a great job after. She has done a great job More

POOR CUSTOMER SERVIVE!!!AFTER WE DID THE PAPER WORK AND POOR CUSTOMER SERVIVE!!! AFTER WE DID THE PAPER WORK AND GOT APPROVE THE SALEMAN SOLD AFTER UNDER US. WE CAN GO ON AND ON AND PROOF HE KEEP HIS WO POOR CUSTOMER SERVIVE!!! AFTER WE DID THE PAPER WORK AND GOT APPROVE THE SALEMAN SOLD AFTER UNDER US. WE CAN GO ON AND ON AND PROOF HE KEEP HIS WORD AND HE SOLD IT More

Buyers beware! Bought 2015 bmw September 2021 cars horn did not work then a few days after I bought it the brakes started squealing took to have them checked that’s when I found out the tires where so bad did not work then a few days after I bought it the brakes started squealing took to have them checked that’s when I found out the tires where so bad there was metal coming through tire! If a inspection had been done the horn brakes and tires would have been fixed! So either inspection wasn’t done or it was and they chose not to fix them and sold the car to me anyways! I ask the manager how did he know they had inspected the tires he said because they told me they did! I said well they said they inspected the horn too but we both know it doesn’t work! He proceeded to tell me he would not be talked to like that and I could get my car and leave! More

Great dealership. This is the 6th vehicle we have purchased from their. Love them. Karen Dawson is an outstanding sales person. Will definently recommend her. purchased from their. Love them. Karen Dawson is an outstanding sales person. Will definently recommend her. More