Long Subaru

They were professional and friendly. She was extremely Helpful Since I was walking with a cane she drove my car right up to the door. Good job ?? She was extremely Helpful Since I was walking with a cane she drove my car right up to the door. Good job ?? More

I'm always taken care of with the upmost professionalism and with a job well done and with a job well done More

It's a good place to visit and I feel I get good service and nice people and nice people More

Took care of my concerns Was very friendly and helpful She kept me updated on my issue She kept me updated on my issue More

Appointment was at 7:45. Car wasn't taken in until 8:08. Wait was longer than expected. Car wasn't taken in until 8:08. Wait was longer than expected. More

Always have great service there. My Nephew bought his car there this summer and Carrille Dionne went up and beyond. She sold be my 2024, too, and was great to work with. My Nephew bought his car there this summer and Carrille Dionne went up and beyond. She sold be my 2024, too, and was great to work with. More

I’ve found everyone that I’ve dealt with at Long Subaru to be pleasant and curious. From my saleswoman Kathy to Abigail and Chloe in.the service dept. to be pleasant and curious. From my saleswoman Kathy to Abigail and Chloe in.the service dept. More

Quick and efficient They fit me in without an appointment. They even washed my car! appointment. They even washed my car! More

I brought my car to the dealership because the serpentine belt was squealing, and the front end was sometimes making a clunk when it went over a bump. When I dropped the car off, I was told that I could expe belt was squealing, and the front end was sometimes making a clunk when it went over a bump. When I dropped the car off, I was told that I could expect to pick it up later that same day, or possibly the next day. While the service department had my car, it was in a minor accident (apparently backed into another car). I understand that accidents happen, and the dealership told me that they would fully repair the damage, however, they failed to communicate with me about this event in even the most basic way. They never explained exactly what damage had been done to the car, or what was needed to repair it, and they couldn't seem to tell me how long it would take to fix it. Each time I called, they just kept saying they weren't sure and they would get back to me, which they never did. I explained that it was my daily driver, and that it was extremely inconvenient for me to not have my car. They never offered to provide me with a loner car. Every time I tried to get an update, they made it sound like the car might be ready in the next couple of days. In the end, they had my car for 2 weeks. There was no mention of any compensation for this significant inconvenience. Once the collision damage was finally repaired, I was informed that the work that I had originally brought the car in for had not been done because the car had been at the collision center, and they hadn't had a chance to work on it. Then the service representative told me that the mechanic couldn't reproduce the sound of the belt squealing, so they couldn't diagnose or fix the problem. I finally asked to talk directly to the mechanic, and once I did, he said, ok, he could check it out. During this process, the representative gave me an estimate for a laundry list of repairs totalling over $12,000. There were some essential repairs needed involving a ball joint and the subframe, but on the list were some pretty basic maintenance items that all cars need routinely, including new tires, oil change, cabin air filter replacement, replacement of the license plate bulb, etc. After going down this list with me, the representative told me that I needed a new car, because my car was in such bad shape that "they didn't even want to work on it." I asked her to please just fix the belt problem and leave everything else alone. Once I finally got my car back, I brought it to my usual mechanic who replaced both ball joints and welded and repaired the subframe, which had rusted. I might have considered having some of the suggested work done at the dealership, but it was off-setting to have one of their representatives tell me that the best thing for me to do would be to buy a new car. because my car wasn't worth putting any money into. They completely underestimated the love I have for my Subaru. Now that it has had the most necessary repairs done (for significantly less than the estimate from the dealership) my car should last me at least several more years. More

Julia was great in service dept . Dealership close to our home . Thank-you for service Dealership close to our home . Thank-you for service More