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Longo Lexus

El Monte, CA

4.9
2,342 Reviews
Call Dealership (626) 652-3381
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3530 Peck Rd

El Monte, CA

91731

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2,342 Reviews of Longo Lexus

March 06, 2026

Juan Aldana was great hearing all of our concerns, keeping us updated and helping get everything done with our car. He also was reassuring. Thank you! More

by hnuila02
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Aldana
Report | Print
Mar 06, 2026 -

Longo Lexus responded

We’re glad to hear Juan took the time to listen to your concerns, keep you updated throughout the process, and help get everything taken care of with your car. Providing clear communication and reassurance is an important part of the experience we aim to deliver. Team Longo

March 06, 2026

Longo Lexus has always delivered a great customer service experience. From the moment you drive up to the service department. You’re welcomed with a smile ,especially service advisor David always takes care More

by Denise
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Parada
Report | Print
Mar 06, 2026 -

Longo Lexus responded

We’re thrilled to hear that you’ve consistently received great service at Longo Lexus. Providing a warm welcome and a top-tier experience from the moment you arrive is exactly what we strive for. We’ll be sure to pass along your kind words to David, he’ll be happy to know his dedication made a difference. Make it a great day!

March 06, 2026

Professional and accommodating. Beau informed me about the updates on my car with honesty and Guidance More

by Allan v
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Beau Ly
Report | Print
Mar 06, 2026 -

Longo Lexus responded

We're happy to hear that Beau provided you with professional, accommodating service and kept you informed with honest updates and guidance about your vehicle. We truly appreciate you taking the time to share your experience and look forward to serving you again at Longo Lexus!

March 06, 2026

I like to shop at Longo Lexus because they have a lot of new models & design to choose from. We met with one of the sales person Thomson Diep, he was very friendly and welcome us. More

by Pamela K Ho
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tomson Diep
Report | Print
Mar 06, 2026 -

Longo Lexus responded

Thank you for sharing your experience! We're so glad to hear you enjoy shopping at Longo Lexus and appreciate the wide selection of new models and designs we offer. It’s wonderful to know that Thomson made you feel welcomed and provided friendly service during your visit - Enjoy what you drive

March 05, 2026

Francis does a great job as all ways keeping me informed! I will continue to trust Longo service department while he’s there! More

by airwill90746
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Francis Saldana
Report | Print
Mar 06, 2026 -

Longo Lexus responded

It’s great to hear that Francis has been keeping you well informed and providing dependable service. Feedback like this reflects the dedication our service team brings every day. We appreciate you placing your trust in our service department and look forward to continuing to support you whenever you need us. Team Longo Lexus

March 04, 2026

Wonderful sales experience. Had the best inventory selection for the ES350 and I easily found the one I wanted. Went there the next day to test drive and buy. Took me under 2 ho More

by Jrt1213
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Thomas Ramos, Marc Fata
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Mar 04, 2026 -

Longo Lexus responded

Thank you for the wonderful feedback! We’re so glad to hear you had a great sales experience and were able to find the perfect ES 350 from our inventory. It’s fantastic that everything, from your test drive to driving off in your new Lexu, was smooth and quick. Marc andThomas will be thrilled to know they helped make your experience such a positive one. Enjoy every mile in your new Lexus, and welcome to the family! Team Longo Lexus

March 01, 2026

Longo Lexus El Monte dealership was great and friendly! Highly recommended to anyone looking for Lexus vehicles. Mr. Francis Saldaña of Service department handle great my NX 350H 2025 recall and maintenanc More

by Junber01
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Francis Saldana
Report | Print
Mar 03, 2026 -

Longo Lexus responded

We truly appreciate you taking the time to share your experience! It’s wonderful to hear that our team provided a great and friendly visit. Francis and our Service Dept. work hard to ensure every recall and maintenance appointment is handled smoothly, and your kind words mean a lot. Hurry back - Team Longo

March 01, 2026

Service Adviser David P. , always very attentive and works hard to ensure that we receive stellar service. Very knowledgeable and a great advocate as he appreciates our Lexus More

by pattiew1030
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Parada
Report | Print
Mar 03, 2026 -

Longo Lexus responded

We truly appreciate you sharing your experience! It’s wonderful to hear that David consistently provides attentive, knowledgeable service and works hard to ensure every visit is a stellar one. Having an advocate who values your Lexus loyalty makes all the difference, and we’re glad David continues to deliver that level of care. Team Longo Lexus

February 27, 2026

Nice facility and friendly atmosphere. I was in and out in fifteen minutes with a loaner car! the return very easy and they brought my car right nice and clean. More

by Mary
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Palmer
Report | Print
Mar 02, 2026 -

Longo Lexus responded

Thank you for your kind review! We're so glad you enjoyed our facility and friendly atmosphere. It's great to hear the loaner process was quick and easy, and that your vehicle was returned clean and ready to go. We truly appreciate your support and look forward to seeing you again!

February 26, 2026

Thank you to the Longo service department for handling the routine maintenance and for making the recommendation for new tires. I was able to get my car service and get all new tires with an alignment. Mu More

by annasando32
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Willy Lam
Report | Print
Feb 26, 2026 -

Longo Lexus responded

Thank you so much for your kind words and for trusting Longo Lexus with your vehicle’s care! We’re delighted to hear that our Service Department was able to take care of your routine maintenance and help you get new tires and an alignment all in one visit. Our goal is always to make the process convenient, transparent, and efficient, so it means a lot to know you had a great experience.

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