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Longo Lexus

El Monte, CA

4.9
2,374 Reviews
Call Dealership (626) 652-3381
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3530 Peck Rd

El Monte, CA

91731

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2,374 Reviews of Longo Lexus

April 02, 2026

Mr. Wong was excellent in explaining everything and great customer service. I would recommend Longo Lexus. More

by lisagonzales1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Man Wong
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Apr 02, 2026 -

Longo Lexus responded

We’re thrilled to hear that Man provided excellent service and took the time to clearly explain everything. Delivering great customer care is always our goal, and your recommendation means so much to us. Longo Lexus

April 01, 2026

Service department was excellent! Paul, Jim & both flatbed drivers were very efficient & personable. I would not hesitate to use Longo service again. More

by mbarnesy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Palmer, Paul Wareham
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Apr 02, 2026 -

Longo Lexus responded

Thank you for your wonderful feedback! We’re so glad to hear that Paul, Jim, and our flatbed drivers provided you with efficient and personable service. Make it a great day and hurry back - Team Longo Lexus

April 01, 2026

Saul was our sales representative, he was very professional and helpful. The dealership was very friendly and attentive throughout the process. More

by vsqz56
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Saul Gaitan
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Apr 02, 2026 -

Longo Lexus responded

Our team takes great pride in creating a friendly and attentive experience, so it means a lot to know we delivered for you. We truly appreciate your support and hope to assist you again in the future! Enjoy what you drive - Team Longo

March 31, 2026

Great service, great facilities . Always car is ready on time and delivered clean. Loaner cars are free and almost always new. More

by msinha1925
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Francis Saldana
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Mar 31, 2026 -

Longo Lexus responded

We truly appreciate you taking the time to share your experience. It’s wonderful to hear that our service, facilities, and loaner cars consistently meet your expectations. Your feedback motivates our team to keep delivering timely, clean, and reliable service. We look forward to serving you again soon! Longo Lexus

March 30, 2026

Jennifer was a great help to complete my service smoothly and efficiently . Francis explained the service needed and was helpful More

by Ftkimura
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer , Francis Saldana
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Mar 30, 2026 -

Longo Lexus responded

We appreciate your kind words about Jennifer and Francis. It’s wonderful to hear your service was handled smoothly and that the explanation was clear. Longo Lexus

March 29, 2026

Efficient. High level of customer service. Friendly staff. Amazing lounge. I will definitely continue having my lexus serviced at the Longo location. More

by Joan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edgar Anzaldo
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Mar 30, 2026 -

Longo Lexus responded

It’s encouraging to know our efficiency and friendly staff made a great impression. We’re honored you plan to continue servicing your Lexus with us at Longo.

March 29, 2026

It’s not the first time I’ve been assisted by Jim, and he has always been great. More

by MK
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Palmer
Report | Print
Mar 30, 2026 -

Longo Lexus responded

Thank you for your rating and review. Team Longo

March 28, 2026

Beau Ly was great in explaining everything and keeping me updated. All work was completed as promised and the car continues to drive like brand new. More

by trtrial
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Beau Ly
Report | Print
Mar 30, 2026 -

Longo Lexus responded

We appreciate you sharing your experience and are happy to hear Beau provided clear explanations and kept you informed. It's wonderful the work was completed as promised and your car feels brand new. Team Longo Lexus

March 27, 2026

Very good customer service. They always make you feel welcome. I recommend this dealer to others. More

by Pomalvarez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Parada
Report | Print
Mar 27, 2026 -

Longo Lexus responded

We love hearing that you felt welcomed and well taken care of. Your recommendation means everything to us—see you next time! Team Longo

March 26, 2026

One of the easiest and stress free vehicle purchases i have had. As a repeat customer, this is what i expected 😀. David T made it a pleasure due to his years of dealership experience. More

by rvtile4u
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Truong
Report | Print
Mar 26, 2026 -

Longo Lexus responded

Happy to hear this was one of your easiest and most stress-free vehicle purchases. David will be delighted to know his experience made your visit so enjoyable. We look forward to helping you again in the future - Team Longo Lexus

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