Longo Lexus
El Monte, CA
Filter Reviews by Keyword
By Type
2,500 Reviews of Longo Lexus
Everyone at Longo Lexus was amazing. My salesperson Nelson was above and beyond helpful throughout the entire process. He made sure I got the best deal and made me and my mother feel lik My salesperson Nelson was above and beyond helpful throughout the entire process. He made sure I got the best deal and made me and my mother feel like family. He seriously went out of his way to make sure I got exactly what I wanted in terms of the car and its features. Thanks again Nelson and everyone at Longo Lexus. I love my car! More
Vivian Tan in the service department provides excellent service. A huge improvement at the loaner desk from poor apathetic service in the past to engaged detail oriented service. Serena one of the associat service. A huge improvement at the loaner desk from poor apathetic service in the past to engaged detail oriented service. Serena one of the associates is excellent and recognized me as a previous guest looked in my profile and provided engaged personalized service. I purchased a new LX570 in 2021 from this dealership and Serena is the best service I have received in 5 years. Upon pick up , My vehicle was returned to me from service with a dead battery. The vehicle had to be taken back to service to be resolved while I waited. I thought Jennifer did a great job of addressing the situation in a professional manner to have a new battery put in the vehicle. Thanks to Serena and Jennifer for providing excellent service and stepping up to address the issues. The dealership seems to be turning a corner and improving. More
Longo Lexus never disappoints! From the staff who check in your vehicle, the service advisor, to the cashier, all provide excellent customer service! Even the car wash is phenomena From the staff who check in your vehicle, the service advisor, to the cashier, all provide excellent customer service! Even the car wash is phenomenal! The availability of appointments is great! I wouldn’t take my Lexus anywhere else! Highly recommend! More
All the staff are courteous, listen well, know how to hustle and are transparent about what needs to be done. Michael C. Is a very considerate person as well. hustle and are transparent about what needs to be done. Michael C. Is a very considerate person as well. More





