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Longo Lexus

El Monte, CA

4.9
2,118 Reviews

3530 Peck Rd

El Monte, CA

91731

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2,118 Reviews of Longo Lexus

June 13, 2025

The staff was very friendly and professional. Offered me water and snacks. It was getting late and still took the picture of my car with the bow and got some beautiful pictures. Also I’m love wit More

by azucenamiranda4
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jerry Wu
June 12, 2025

Our Sale Rep. Tomson was great! He was diligent, patience and went beyond my expectations. We had a terrible experience at Longo Toyota, because we were looking More

by Dtlapho
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tomson Diep
Jun 12, 2025 -

Longo Lexus responded

Thank you so much for taking the time to share your experience with us. We’re absolutely thrilled to hear that Tomson provided you with such outstanding service. His diligence, patience, and dedication truly reflect the level of care we aim to provide every guest who walks through our doors. We’re sorry to hear about your prior experience elsewhere, but we’re honored that Tomson was able to turn things around and help you find the perfect vehicle. It’s wonderful to know that the TX500h not only arrived ahead of schedule, but also made such a special Mother’s Day gift for your wife and mother-in-law — what a fantastic surprise! Team Longo

June 12, 2025

And I like that do you love Longo? Very good serving !! Thank you Long so very good. I love it. !! More

by Tuấn hoàng Nguyễn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Van Phu, Michael Chico
Jun 12, 2025 -

Longo Lexus responded

Longo Lexus is always happy to help and we're delighted knowing the team takes wonderful care of you and your investment (car).

June 11, 2025

What a difference! Fiona was very straightforward about the price of the car and what other charges may be included. No dealer add-ons that couldn’t be removed or other More

by John
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Fiona Li
Jun 11, 2025 -

Longo Lexus responded

Thank you so much for your kind words. We're thrilled to hear that Fiona provided you with a transparent and straightforward experience. We believe honesty and clarity are key to building trust, and it's great to know that stood out to you. Enjoy your new car, and don’t hesitate to reach out if you need anything in the future - Team Longo

June 10, 2025

Great experience with Mike, he make me feel comfortable for the tough time of making the decision to move on with the service of my car. More

by manday
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Chico
Jun 10, 2025 -

Longo Lexus responded

Thank you so much for your kind words! We're glad to hear that Mike was able to make you feel comfortable during what can be a tough decision. We know how important it is to trust the people servicing your car, and we're grateful you chose us.

June 10, 2025

Great customer service with sales person Fiona Li. When we arrived at the Lexus dealership, the car was already washed and parked outside with sold sign on it. It was the very last NX450h+ available. More

by baja1954
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Fiona Li
Jun 10, 2025 -

Longo Lexus responded

Thank you so much for your amazing review! We're thrilled to hear that Fiona provided you with exceptional service and made your experience at Longo Lexus so seamless. It’s great to know the NX450h+ was exactly what your wife wanted. We truly appreciate your recommendation and your family's continued loyalty — it's customers like you who make what we do so rewarding.

June 09, 2025

Since I arrive there was someone helping , the service was done timely and everything was check and reviewed with me Kelly and the manager are wonderful catering and helpful More

by Ir1952or
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelly Yang, Jennifer Nam
Jun 09, 2025 -

Longo Lexus responded

Thank you so much for your kind words! We're thrilled to hear that you had a great experience with us. Kelly and the manager will be delighted to hear your praise, as they always strive to provide the best possible service. We're glad everything was timely and thorough for you. If you need anything else in the future, don't hesitate to reach out - Longo Lexus

June 08, 2025

Excellent service Kept informed the entire time Great customer service keeping customer informed and updated More

by lindcam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Man Wong
Jun 09, 2025 -

Longo Lexus responded

Thank you for your review and rating. Team Longo Lexus

June 08, 2025

Great customer service. The Service department is the best. Man Wong was very helpful and communicative I really appreciated that. More

by Lillinothem
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Palmer, Man Wong, David Parada
Jun 09, 2025 -

Longo Lexus responded

Thank you for your review. It means a lot to us that you felt well taken care of. Make sure to call us for any future assistance - Longo Lexus

June 07, 2025

We had a fantastic car-buying experience at Longo Lexus thanks to our incredible sales consultant, Hieu Le. We purchased a GX550, and from start to finish, Hieu made the process smooth, informative, and en More

by Patricia and Walter
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Hieu Le
Jun 09, 2025 -

Longo Lexus responded

Thank you so much for taking the time to share such a thoughtful and detailed review! We’re thrilled to hear that your experience at Longo Lexus was such a positive one, and we couldn’t agree more—Hieu Le is truly an exceptional member of our team. We’re glad that his knowledge, professionalism, and organization made your GX550 purchase smooth and enjoyable. It means a lot to us that you felt well taken care of and confident throughout the entire process. Creating a seamless, stress-free experience is exactly what we strive for. Enjoy every mile - Longo Lexus

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