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Longo Lexus

El Monte, CA

4.9
2,356 Reviews

3530 Peck Rd

El Monte, CA

91731

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2,356 Reviews of Longo Lexus

March 20, 2026

Excellent customer service, Clem, James, and Juan best service and best attitude, addressing the issues and provide elaborated options for solution. More

by Socaliagent001
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
James , Clem Cisneros, Juan Aldana
Mar 20, 2026 -

Longo Lexus responded

Thank you for highlighting the great service provided by Clem, James, and Juan. We’re proud of our team’s dedication to addressing issues thoroughly and providing thoughtful solutions Longo Lexus

March 20, 2026

Great customer service and I like the efficiency of the service team. The waiting area is also very comfortable. More

by Shelley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Palmer
Mar 20, 2026 -

Longo Lexus responded

Thanks for the wonderful feedback! We're glad you enjoyed our service and comfortable waiting area. - Team Longo Lexus

March 19, 2026

Service is efficient and notify you of service needed, progress of service, and when the vehicle is ready. More

by Lpidlaoan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robin Ho
Mar 19, 2026 -

Longo Lexus responded

We appreciate you highlighting the communication and efficiency throughout your service visit. Keeping you informed every step of the way is something we take pride in. Make it a great day - Team Longo

March 18, 2026

Kyle was very helpful and informative throughout the process. His professionalism is why I will continue to come to Longo. More

by forrest.taylor3723
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelly Yang
Mar 18, 2026 -

Longo Lexus responded

We're humbled to serve you and your auto care needs. Make it a great day and please hurry back - Team Longo Lexus

March 18, 2026

Outstanding customer service, very knowledgeable in vehicle repair. Beau is very professional and friendly. Longo Lexus is the best for all your car needs. More

by Onetyme99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Beau Ly
Mar 18, 2026 -

Longo Lexus responded

Thank you so much for your kind words! We’re thrilled to hear you had such a great experience and that Beau provided professional and friendly service. Your feedback means a lot to us, and we truly appreciate your support. We look forward to helping you with all your future car needs! Team Longo

March 16, 2026

They have been great, so I was surprised that this time they just found out two of the fluids for my car have not been replaced on schedule. I have been going for anything I needed for my car. They shoul More

by MEWL
Service Price Transparency
Service Time
Recommend Dealer
Yes
Employees Worked With
Beau Ly
Mar 17, 2026 -

Longo Lexus responded

Thank you for sharing your feedback on DealerRater, we truly appreciate you taking the time to share your perspective. Unfortunately, we were unable to locate your visit based on your screen name; however, we did see that you mentioned Beau, one of our service consultants. He would welcome the opportunity to connect with you directly and can be reached at 626.652.3434 or via email at beau.ly@longolexus.com - We look forward to hearing back from you - Team Longo .

March 15, 2026

Convenient. Ease of transaction. Several methods offered to reduce costs. Great place to take care of my car services. More

by KNguyen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rene Reynoso
Mar 16, 2026 -

Longo Lexus responded

We’re glad to hear that you found the process convenient and the transaction easy. Our team is always happy to offer different options to help reduce costs while making sure your vehicle gets the care it needs. Make it a great day - Team Longo

March 14, 2026

Great service and was happy how they went over very detail with me amazing staff More

by Crissy Rodríguez
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Peter Zhang
Mar 16, 2026 -

Longo Lexus responded

Thank you for your wonderful feedback! We’re so glad to hear you had a great service experience and that our team took the time to go over everything in detail with you. Enjoy what you drive Crissy - Team Longo Lexus

March 11, 2026

Great place to buy a car from. Found a car I liked online and was able to contact them through their site and get a quick response. Ray Huang and Jorge Alvarez were very pleasant t More

by 805rgc
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ray Huang, Jorge Alvarez
Mar 11, 2026 -

Longo Lexus responded

Thank you so much for your kind words! We’re thrilled to hear that your experience with us was smooth and enjoyable. Ray and Jorge will be happy to know their efforts to provide prompt, knowledgeable, and friendly service made a difference. It’s great that we could work out the details online and make your trip to the dealership efficient. Enjoy your vehicle! Team Longo Lexus

March 10, 2026

Francis was extremely helpful and very accommodating. He explained all the service that was needed and broke down the cost. More

by s33baller
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Francis Saldana
Mar 10, 2026 -

Longo Lexus responded

We appreciate you sharing your experience! It’s great to hear that Francis was so helpful and accommodating during your visit. Taking the time to clearly explain the recommended services and break down the costs is an important part of making the process smooth and transparent. Team Longo Lexus

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