Longo Lexus

Pick up and delivery service so awesome, and service staff were excellent. I love Longo! staff were excellent. I love Longo! More

Longo Lexus SERVICE has been consistently EXCELLENT for 9 consecutive years for us. Yep, again on Jul 30, 2025 they didn't disappoint. So easy to make an appointment with my service advisor Robin Ho who 9 consecutive years for us. Yep, again on Jul 30, 2025 they didn't disappoint. So easy to make an appointment with my service advisor Robin Ho who makes the whole service process so easy and understandable. Gives accurate quotes on services that are due and the time my auto will be ready for pickup. The lounge area as well as the service area (which you can see through large glass windows) is pristine and very clean. Everyone on staff is just so friendly making it and enjoyable experience. Thank you Robin Ho and Longo Lexus. More

Friendly staff and clean facilities. Service was fast and efficient. I shall recommend to my friends and family. Service was fast and efficient. I shall recommend to my friends and family. More

The service orientation plus the professionalism of its staff is unequalled. I always recommend Longo Lexus. staff is unequalled. I always recommend Longo Lexus. More

Extremely helpful and it’s always so easy to test drive cars without pressure. Would definitely recommend! cars without pressure. Would definitely recommend! More

Good service. Straight forward and timely. Was easy to make appointment Courteous. Will continue to use service Straight forward and timely. Was easy to make appointment Courteous. Will continue to use service More

I just wanted to take a moment to sincerely thank Beau Ly for the exceptional service he provided in helping resolve the issue with my RX350h. Beau’s absolute professionalism, friendliness, relentless effort for the exceptional service he provided in helping resolve the issue with my RX350h. Beau’s absolute professionalism, friendliness, relentless efforts, and dedication to understanding and diagnosing the problem went above and beyond my expectations. Having been a loyal customer of Longo Lexus for many years, I can confidently say that Beau is the best representative I’ve ever had the pleasure of working with. His commitment to truly helping customers is something rare and greatly appreciated. My most sincere Thank You again to Beau Ly for his outstanding support. He certainly made my experience with Longo so smooth and stress-free, and it truly means a lot. Beau is absolutely THE BEST!!! More

Every advisor here is knowledgeable and efficient. They are respectful of my time and only recommend what I need. My car is ready on time and running great. They are respectful of my time and only recommend what I need. My car is ready on time and running great. More

Brought my ES300h in for 30 mo scheduled maintenance on a Friday morning. When arrived, there was one vehicle in front of me, but soon, a couple more arrived; but checking in was smooth and quick. Francis, Friday morning. When arrived, there was one vehicle in front of me, but soon, a couple more arrived; but checking in was smooth and quick. Francis, my service specialist, quickly went over my service order and got it going. The waiting lounge was roomy and comfortable, I enjoyed the time relaxing while waiting for the service to complete. Work was done earlier than the estimated time frame. I’m happy with the experience and the service received. More

Had such a great experience working with John Yang in the service department. Hands down one of the best service advisors I’ve dealt with across all the different car brands I’ve owned. The intake process wa service department. Hands down one of the best service advisors I’ve dealt with across all the different car brands I’ve owned. The intake process was super thorough, and John clearly explained the next steps. I had a few ongoing issues with my NX that were previously brushed off as “normal” by Crown Lexus, but John actually took the time to listen. He even had me take a drive with the shop foreman, who right away noticed the issues and said they’d look into them. John kept me updated throughout the repair with regular texts and gave realistic timelines, which I really appreciated. When I picked up my car, the porter even asked if I wanted it rewashed since it had gotten a little dusty earlier in the day. A couple of days later, John followed up to confirm everything was taken care of, and it absolutely was. Overall, just a smooth and awesome experience from start to finish. Thanks again, John! More