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Longo Lexus

El Monte, CA

4.9
2,273 Reviews

3530 Peck Rd

El Monte, CA

91731

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2,273 Reviews of Longo Lexus

September 17, 2025

It was easy when we asked for test drive, and it was a fast and a pleasant experience at the time of purchase. Chritsopher Tenorio, our sales person ,was super helpful, well versed in the vehicles feature More

by Diella
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Christopher Tenorio
Sep 17, 2025 -

Longo Lexus responded

Congratulations on your new vehicle. We're pleased to hear the test drive and purchase process went smoothly and that Chris was such a helpful and knowledgeable guide throughout. His patience and resourcefulness reflect the level of service we strive to provide every guest. We appreciate your kind words and are glad your experience was a positive one from start to finish. Team Longo Lexus

September 17, 2025

Very helpful and finished on a timely manner. Service was great and they are organized. The scheduler was very kind and gave great information and quote too! More

by Val Jean
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rodolfo Ayala Jr.
Sep 17, 2025 -

Longo Lexus responded

We appreciate you taking the time to share your experience. It's great to hear that the service met your expectations and everything was completed efficiently. We're glad the team was able to stay organized throughout the process, and that our scheduler provided clear information and an accurate quote. Your feedback means a lot to us. Longo Lexus

September 17, 2025

Excellent work, very concern about the care of my car. He let me know what needs to be done on the car. More

by Paragonjs1
Recommend Dealer
Yes
Employees Worked With
Kelley yang, Kelly Yang
Sep 17, 2025 -

Longo Lexus responded

We truly value your feedback. It's great to hear the care and attention to your car stood out, and that everything was clearly explained. Excellent work is always our goal. Hurry back - Team Longo

September 16, 2025

Excellent communication and great insight on the different vehicles allowing for an informed decision. Once the decision was made, delivery was quick and professional. All questions answered and t More

by Shaikin
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Linda Hur, Dennis Lo
Sep 16, 2025 -

Longo Lexus responded

Thank you, Shaikin! We truly appreciate your kind feedback. We're glad to hear that our team was able to provide clear communication and helpful insight throughout your vehicle selection process. It's great to know that everything from decision-making to delivery went smoothly. Longo Lexus

September 14, 2025

I just wanted to take a moment to sincerely thank the service consultant Beau Ly for the exceptional service he provided in helping diagnose the issue with my car. Even though the issue with the car is s More

by Maikeruc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Beau Ly
Sep 15, 2025 -

Longo Lexus responded

Thank you so much for your heartfelt feedback and for being a loyal Longo Lexus customer over the years. We’re truly grateful that you took the time to recognize Beau Ly for his exceptional service and unwavering commitment to helping resolve the issue with your RX350h AWD. While we regret that the concern with your vehicle is still unresolved, please know that your satisfaction and peace of mind remain our top priority. We’re glad to hear that Beau made your experience as smooth and stress-free as possible despite the ongoing challenge. He is truly a valued member of our team, and your kind words mean the world to all of us. Team Longo

September 13, 2025

I purchased my RX350h in March 2025 from Longo Lexus. . I was satisfied with sales process. I recently did first complimentary service at Long Lexus. Great service, everything was handled in very professi More

by Azhar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar Fragoso, Veronica Rios
Sep 15, 2025 -

Longo Lexus responded

It's always our goal to provide a professional and courteous experience at every touchpoint, and we’re glad to know we delivered on that for you. Your kind words mean a lot to our team here at Longo Lexus. We truly appreciate your trust and loyalty, and we look forward to serving you again in the future.

September 12, 2025

Normal service my service consultant Veronica was very helpful and was also concerned if I had any other issues with the car.. Very friendly and helpful definitely will be back for further service needs More

by 91969tv88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Veronica Rios
Sep 12, 2025 -

Longo Lexus responded

Thank you for taking the time to share your recent service experience with us! We're so glad to hear that Veronica took great care of you and made sure all your concerns were addressed. Her friendly and helpful approach truly represents what we aim to deliver to every guest. Have a wonderful weekend and hurry back - Team Longo

September 12, 2025

Excellent dealership with top-notch service! My service advisor went above and beyond to make sure everything was perfect. More

by Bellardsean
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelly Yang
Sep 12, 2025 -

Longo Lexus responded

We always aim to provide top-notch service, and it’s great to know we met your expectations. We look forward to serving you again! Have an amazing weekend - Team Longo

September 11, 2025

Jackson went above and beyond in giving me and my husband stellar service. This is my 3rd purchase and all of the salesmen are courteous and professional. More

by antoinette.alfaro769
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jackson Le
Sep 11, 2025 -

Longo Lexus responded

We're thrilled to hear that Jackson went above and beyond for you and your husband — and that this marks your 3rd purchase with us! It truly means a lot to know that our team continues to provide courteous and professional service. We appreciate your loyalty and look forward to serving you again in the future! Longo Lexus

September 11, 2025

They took good care of my vehicle a good place to service your vehicle next time More

by Jocee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Aldana
Sep 11, 2025 -

Longo Lexus responded

We're so glad to hear you had a positive experience and that our team took great care of your car. We truly appreciate the recommendation and look forward to helping you again next time! Team Longo