"Best car buying experience we have EVER had!"
Our sales consultant, Sergio Orozco, provided us with the most impressive quality service throughout purchasing our new Lexus. In fact, it was so good we bought our first car from him in February, bought another in July, then sent our daughter to him in August for a third purchase. Sergio is honest in his dealings, possesses in-depth product knowledge, doesn’t pressure you and is very accommodating and patient. He went above and beyond the norm and helped us negotiate for the best deals possible. Sergio made what is usually a stressful process, a pleasant experience! We recently had the first service on our car and I was again impressed with Longo’s customer service and performance. Check in was handled efficiently, they communicated appropriately and kept to their time commitment. Their service lounge is first rate with great wifi, comfortable seating and free snacks. I definitely recommend to Longo Lexus to anyone and everyone!!
"Best Coast to Coast"
Always professional and outstanding work. Normally bring in for service, unfortunately brought in after son had a collision. Looks outstanding and wasn't released until right.
Employees Worked With
"Worst Dealership Ever"
Lousy service, lousy customer relations. Sales department lied to us when we bought the car. Talked us into an expensive Platinum Coverage Level only to find out that it's unnecessary - that we should have bought a cheaper option - a pre paid maintenance plan that was NOT presented to us at the time of sale. Once we discovered the error, Longo Lexus would not refund our money without pro-rating it - - for nothing - - and would not allow us to buy the appropriate policy. Spoke to Lexus Corporate, who would do nothing to help BTW, but did say that the dealership could refund our money and could allow the purchase of another policy IF the dealership allowed it.
Service isn't any better: tried to give me the wrong car, didn't wash the car, and took an hour at service to get a loaner. At Glendale Lexus they will fix paint chips for free, at Longo they told me buy paint and do it myself. If we were Asian, I think we would have had better service.
Employees Worked With
Other Employees :
Sales Manager, Warranty Department, Financial Services and Customer Relations Manager.