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Longo Lexus
El Monte, CA
1,707 Reviews
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1,707 Reviews of Longo Lexus
Helpful April 26, 2024
Long time Longo Lexus customer. For service and buyer of multiple vehicles. I had a very subpar experience with my service advisor on a recent service appointment involving a big For service and buyer of multiple vehicles. I had a very subpar experience with my service advisor on a recent service appointment involving a big service job of installing a transmission - amongst other issues. My car was towed to Longo on 04/11/24 due to a malfunctioning transmission. I was advised that day that my car would likely be there for about a week due to ordering of parts and the labor intensive nature of this particular service. That was not a problem. Jacklyne Martinez was assigned to me. She advised the car would probably be ready next Friday 04/19/24. Again, not a problem. I picked up my loaner on Monday 04/15/24. I had zero communication and updates from Jacklyne between 04/15/24 through 04/19/24. 5 days. I ended up calling in on 04/19/24 to get a status update. She finally called back in the afternoon and said they were still working on the car and she would provide me with an update by end of day. I did not hear back from her on 04/19/24. I called in again on Saturday, 04/20/24, for a status update. I needed to know approximately when the car would be ready as I had a work trip. Someone from her team named Bo or Beau called back about 1.5 hours later. He informed me that Jacklyne was out. He gave me a brief update and said the technician wanted to run some more tests on the car. That was not a problem for me. But I emphasize the lack of communication or updates from anyone on Jacklyne's team was alarming and surprising. I had to initiate all the calls, which is unacceptable for any service appointment. Probably even worse for a major install and repair this time. I then got a call on Monday 04/22/24 from Frank stating my car was completed and ready to be picked up in 5 minutes. Again, another lackluster attempt at communication. I picked up my car on Tuesday 04/23/24. When I got there, no service advisors on Jacklyne's team was available to talk to me about the transmission. I ended up asking for and speaking to the service manager, Clem. I am very shocked and disappointed in the terrible customer service this time. I hope this is not an indication of a severe decline in the quality and professionalism of Longo Lexus going forward. Thank you. Julia Chu More
by cruisingrange145
Employees Worked With
Jackelyne Martinez
April 24, 2024
My sales person Jose Mendoza was great he remembered me from when I purchased my very first Lexus and now my 2nd one. I told him exactly what I was looking for and he came through. I final got the exact Le from when I purchased my very first Lexus and now my 2nd one. I told him exactly what I was looking for and he came through. I final got the exact Lexus that I wanted and all thanks to Jose Mendoza. More
by MENDIOLACHANTELL
Employees Worked With
Ian Clubb, Edgar Anzaldo, Jose Mendoza
April 24, 2024
Excellent Dealership! On March 7,2024 my car was not going at its regular pace, I would stop at a light & then it would be hard for it to go. I called David Parada my FORE On March 7,2024 my car was not going at its regular pace, I would stop at a light & then it would be hard for it to go. I called David Parada my FOREVER Service Adviser, he immediately gave me the # to call so that my car can be picked up by a towing company & delivered to Longo Lexus. Unfortunately my car needed a new transmission. From that point on David set me up to pick up a Loaner vehicle and kept me updated on my car progress. Needless to say the part took longer than expected but eventually everything was taken care of. When I picked up my car it was Clean way beyond my Expectation. I appreciate the care and concern David took with my car. Excellent Service from my Forever Service Adviser. Thank You Tamara Smith More
by PrettieBrownEyezz
Employees Worked With
David Parada
April 23, 2024
We received excellent service. Dixon was very knowledgeable about the vehicles, very efficient in getting us into the pre-owned models we were interested in. There was an excellent Dixon was very knowledgeable about the vehicles, very efficient in getting us into the pre-owned models we were interested in. There was an excellent selection. The sales process, including through contract and delivery, was friendly, efficient and accommodating. They offered a good price for my trade-in. The selection and service was head and shoulders above the Nissan and Honda dealers we visited where we even had appointments. Dixon, who was assigned to us as walk-ins, treated us with attention and care. My husband has a service relationship with this dealer but this is our first purchase with them. We highly recommend this dealership based on our experience. More
by AndreaCT
Employees Worked With
Dixon Pai
April 21, 2024
Longo and Beau Ly were both very concerned about trying to find the cause of the extended cranking we are experiencing when trying to start our GX460. It is an intermittent problem which probably makes it to find the cause of the extended cranking we are experiencing when trying to start our GX460. It is an intermittent problem which probably makes it hard to diagnose. We will continue to watch for the problem to worsen. Thanks , Allen Skiff More
by h2otester
Employees Worked With
Beau Ly
