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Longo Lexus

El Monte, CA

4.9
2,115 Reviews

3530 Peck Rd

El Monte, CA

91731

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2,115 Reviews of Longo Lexus

June 11, 2025

What a difference! Fiona was very straightforward about the price of the car and what other charges may be included. No dealer add-ons that couldn’t be removed or other More

by John
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Fiona Li
June 10, 2025

Great experience with Mike, he make me feel comfortable for the tough time of making the decision to move on with the service of my car. More

by manday
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Chico
Jun 10, 2025 -

Longo Lexus responded

Thank you so much for your kind words! We're glad to hear that Mike was able to make you feel comfortable during what can be a tough decision. We know how important it is to trust the people servicing your car, and we're grateful you chose us.

June 10, 2025

Great customer service with sales person Fiona Li. When we arrived at the Lexus dealership, the car was already washed and parked outside with sold sign on it. It was the very last NX450h+ available. More

by baja1954
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Fiona Li
Jun 10, 2025 -

Longo Lexus responded

Thank you so much for your amazing review! We're thrilled to hear that Fiona provided you with exceptional service and made your experience at Longo Lexus so seamless. It’s great to know the NX450h+ was exactly what your wife wanted. We truly appreciate your recommendation and your family's continued loyalty — it's customers like you who make what we do so rewarding.

June 09, 2025

Since I arrive there was someone helping , the service was done timely and everything was check and reviewed with me Kelly and the manager are wonderful catering and helpful More

by Ir1952or
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelly Yang, Jennifer Nam
Jun 09, 2025 -

Longo Lexus responded

Thank you so much for your kind words! We're thrilled to hear that you had a great experience with us. Kelly and the manager will be delighted to hear your praise, as they always strive to provide the best possible service. We're glad everything was timely and thorough for you. If you need anything else in the future, don't hesitate to reach out - Longo Lexus

June 08, 2025

Excellent service Kept informed the entire time Great customer service keeping customer informed and updated More

by lindcam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Man Wong
Jun 09, 2025 -

Longo Lexus responded

Thank you for your review and rating. Team Longo Lexus

June 08, 2025

Great customer service. The Service department is the best. Man Wong was very helpful and communicative I really appreciated that. More

by Lillinothem
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Palmer, Man Wong, David Parada
Jun 09, 2025 -

Longo Lexus responded

Thank you for your review. It means a lot to us that you felt well taken care of. Make sure to call us for any future assistance - Longo Lexus

June 07, 2025

We had a fantastic car-buying experience at Longo Lexus thanks to our incredible sales consultant, Hieu Le. We purchased a GX550, and from start to finish, Hieu made the process smooth, informative, and en More

by Patricia and Walter
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Hieu Le
Jun 09, 2025 -

Longo Lexus responded

Thank you so much for taking the time to share such a thoughtful and detailed review! We’re thrilled to hear that your experience at Longo Lexus was such a positive one, and we couldn’t agree more—Hieu Le is truly an exceptional member of our team. We’re glad that his knowledge, professionalism, and organization made your GX550 purchase smooth and enjoyable. It means a lot to us that you felt well taken care of and confident throughout the entire process. Creating a seamless, stress-free experience is exactly what we strive for. Enjoy every mile - Longo Lexus

June 06, 2025

Working with David Perada is always a pleasure. He looks out for his customers and is always on top of services needed. More

by Mar_Ayala
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Parada
Jun 06, 2025 -

Longo Lexus responded

We're honored to serve you @ Longo Lexus and thank you for sharing your viewpoint online. Have a great weekend and hurry back

June 06, 2025

Good service from the team and they were quick and responsive. Good customer service from the sales representative. More

by GMessropian
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Francisco Maragay
Jun 06, 2025 -

Longo Lexus responded

Thank you for sharing your feedback on DealerRater. Providing excellent customer service is very important to us, and your feedback means a lot. We look forward to assisting you again in the future. Congratulations and enjoy every mile - Team Longo Lexus

June 05, 2025

The easiest experience I’ve had buying a car, Dixon was super helpful and found us my dream mom car! More

by Genesis
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dixon Pai
Jun 05, 2025 -

Longo Lexus responded

Thank you for your kind words. We're delighted to read Dixon provided excellent service - Team Longo

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