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Longo Lexus

El Monte, CA

4.9
2,114 Reviews
Call Dealership (626) 652-3381
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3530 Peck Rd

El Monte, CA

91731

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2,115 Reviews of Longo Lexus

May 30, 2022

Brought the car to fix on March. Blew up my GPS. Need to paid $100 deductible. Worst dealer I had ever dealt with. Bad service agent More

by yiuwing66
Recommend Dealer
No
Employees Worked With
Jack
Report | Print
Jun 01, 2022 -

Longo Lexus responded

Thank you for allowing us this opportunity to review and respond. As a valued member of Longo Lexus, it’s our top priority not only to assist you with your vehicle repairs but also, help our guests understand the repairs, recommendations or inspections that were discussed or performed during their visit. Your Lexus was purchased at a Mercedes dealership w/ a 3rd party warranty. In March you had a radio | navigation concern however, only wanted us to inspect your vehicle for an oil leak and paid your deductible of $100.00. When your radio failed completely, you called last week to schedule the repair. Just as the first inspection, we needed to contact your 3rd party warranty provider and another $100.00 deductible needed to be retained before work could be performed. Your radio | Nav. concern was documented on your repair order in March of 2022. Sincerely, Team Longo

Jun 01, 2022 -

yiuwing66 responded

Not really brought the car for fix on March. Then the agent told me we view up your gps. Need 100 deductible. That s radiculou. What a famous car dealer

Jun 01, 2022 -

yiuwing66 responded

You can ask The agent J Matinez and she is a bad agent.

Jun 01, 2022 -

yiuwing66 responded

If I buy another Lexus, Glendale or Beverly Hill is my choice. Longo will not by my choice bad impression.

May 29, 2022

I’m so happy for my car , my Brocker Ernan and fleet manager Victor so nice to me no complain More

by Jhingay
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Victor Reyes
Report | Print
May 31, 2022 -

Longo Lexus responded

We're honored to serve you and enjoy your brand new Lexus - Team Longo

May 27, 2022

The attempt at Customer Service is present but the sum of the experience is what leaves me wanting for a overall positive experience. More

by Luna
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edgar Anzaldo
Report | Print
May 27, 2022 -

Longo Lexus responded

We wanted to acknowledge your posting on DealerRater and apologize for your less-than-satisfactory experience. Because of the anonymity of DR, we don't have any way to contact you or research your visit thoroughly. We welcome the opportunity to discuss this matter further with you and at your earliest convenience. Please feel free to contact our Guest Relations Dept. and ask for Kary Loefler, she's always here to listen. D: 626.580.6057 E: kary.loefler@longotoyota.com We look forward to hearing back from you

May 26, 2022

Subpar customer service at this dealership. Won’t return here for a service appointment in the future. More

by 06bracer_hearty
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Erik Rasmussen
Report | Print
May 27, 2022 -

Longo Lexus responded

We wanted to acknowledge your posting on DealerRater and apologize for your less-than-satisfactory experience. Because of the anonymity of DR, we don't have any way to contact you or research your visit thoroughly. We welcome the opportunity to discuss this matter further with you and at your earliest convenience. Please feel free to contact our Guest Relations Dept. and ask for Kary Loefler, she's always here to listen. D: 626.580.6057 E: kary.loefler@longotoyota.com We look forward to hearing back from you

May 25, 2022

Very friendly willing to work with you very knowledgeable huge dealer gave me Good trade in price More

by Robert Simonian
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jackson Le
Report | Print
May 25, 2022 -

Longo Lexus responded

Thank you Mr. Simonian for the kind posting on DealerRater and glad we were able to assist in a good trade-in value of your vehicle. Make it a great day - Team Longo

May 25, 2022

Quick, friendly, and excellent communication of status through text/email. Service advisor very knowledgeable and attentive More

by CS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Francis Saldana
Report | Print
May 25, 2022 -

Longo Lexus responded

Thank you for the ongoing trust you have with our company and delighted to read of the caring attention provided by Francis and the Svc team @ Longo Lexus.

May 24, 2022

Nice & clean building, friendly customer service. Overall thank you for excellent services. Recommended for everyone. More

by jantiliem
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Chico
Report | Print
May 24, 2022 -

Longo Lexus responded

We're honored to serve you and please hurry back - Team Longo

May 23, 2022

Excellent customer care especially the sales rep, Tony Minarto. Very professional and considerate. We felt in good hands. He was thorough and very respectful. We will definitely return to Longo for next c More

by Minhnakamura
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Minarto
Report | Print
May 23, 2022 -

Longo Lexus responded

Thank you for sharing your viewpoint on DealerRater and delighted to read of the caring attention provided by Tony and the team @ Longo Lexus - Enjoy what you drive and welcome to the Longo Family

May 23, 2022

Waiting area is comfortable and thoughtful Technicians are professional and knowledgeable Loan department is easy and fast Paperwork is neat and environment friendly More

by Jo Shen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Francis Saldana
Report | Print
May 23, 2022 -

Longo Lexus responded

We know you have many choices when selecting a servicing dealer and we're honored @ Longo Lexus to handle your car care needs. Make it a great day Team Longo

May 23, 2022

Friendly and efficient service, very appreciated clean environment. I got one key chain from the gift shop, quality very bad Nice service from the rental car More

by notchanna
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Francis Saldana
Report | Print
May 23, 2022 -

Longo Lexus responded

Please feel free to contact our Guest Relations Dept. and ask for Kary Loefler to discuss your dis-satisfaction about the key chain. She can be reached at D: 626.580.6057

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