Back

Longo Lexus

El Monte, CA

4.9
2,076 Reviews

3530 Peck Rd

El Monte, CA

91731

Directions

By Type

2,076 Reviews of Longo Lexus

March 30, 2021

I like longo Lexus service with Jame Palmer. We are happy with service. He is friendly and good advice . Finish the job done he promise time. More

by William Win
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Palmer, Jim Palmer
Mar 30, 2021 -

Longo Lexus responded

Thank you for the great review, William! We are thrilled to hear that you had such a successful experience working with Jim and the team. Drive safely, and we hope to see you back at Longo Lexus!

March 30, 2021

Service provided was great. Rental was clean and satisfied with the work done with my car. Rene reviewed the service done in my car and my car was completed in a timely manner. More

by Phaly Mom
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rene Reynoso
Mar 30, 2021 -

Longo Lexus responded

We are thrilled that our team took such great care of you and your vehicle! Thank you for your business and your positive feedback about Longo Lexus.

March 29, 2021

Visited Longo Lexus and were met by Mr. Victor Reyes, Fleet Manager. Right away we were seated and asked us what vehicle model we were looking for..He started looking for the Lexus 350 F Sport. Lucky fo More

by dpagals
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Peter Kong, Victor Reyes
Mar 29, 2021 -

Longo Lexus responded

Thank you for taking the time to share your experience working with Victor. We are very proud to have him on our team and happy to hear that he delivered such a seamless purchase experience. Drive safely in your new Lexus 350 F Sport, and we hope to see you back at Longo Lexus!

March 29, 2021

Every person who assisted us with the sale was pleasant to work with. We were comfortable and enjoyed the car buying experience. Thank you, Longo! More

by Kristm12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
TJ BUTLER- 5 stars, Victor Reyes, Sergio Orozco
Mar 29, 2021 -

Longo Lexus responded

Thank you for taking the time to share this feedback! Hearing that you had such a successful purchase experience made our day. Drive safely in your new vehicle, and we hope to see you again at Longo Lexus!

March 29, 2021

Overall, Longo Lexus sales department and service department are doing a great job, friendly and helpful. Absolutely will go back for the next service. 👍 excelente! More

by JC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelly Yang, Matthew Yeung
Mar 30, 2021 -

Longo Lexus responded

Thank you so much for the excellent review! We appreciate you trusting Longo Lexus with your business and look forward to our continued relationship. Happy driving!

March 29, 2021

Can’t believe I had to wait 5 hours to get my car service! What’s point to make a appointment! I would have reserved a car if I would have known how long it would take! More

by Dpluevanos
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Rene Reynoso
Mar 30, 2021 -

Longo Lexus responded

I would like to sincerely apologize that you were kept waiting, as we strive to provide efficient service to each and every guest. I am sorry for the inconvenience, and I hope you will give us the opportunity to provide a five-star experience next time. I would like the opportunity to address your concerns, please don't hesitate to give me a call. Thank you, Paul Wareham - Service Director - 626-580-6252

March 28, 2021

I’m confused with service price and items. I did 10,000 miles service $260. Today I did 20,000 miles service $388. I asked why it’s much more expensive and was told it cost $120 to replace air filter which More

by Jenny
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Robin Ho
Mar 29, 2021 -

Longo Lexus responded

Jenny - I sincerely apologize for the confusion here. I would be more than willing to speak with you directly about this to ensure we clear this up for you. Please don't hesitate to give me a call. Thank you, Paul Wareham - Service Director - 626-580-6252

March 26, 2021

Robin Ho is very knowledgeable and cares about the customers. Detailed and explains everything well. He really has a passion for his work and cares. More

by mannyarce
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robin Ho
Mar 26, 2021 -

Longo Lexus responded

Manny - Thank you for taking the time to review us! Hearing that Robin went above and beyond to assist with your vehicle made our day. Drive safely, and we hope to see you again at Longo Lexus!

March 25, 2021

Without question state of the art facilities working with customers to the highest level . I thank you Longo for your excellent service and dedication to people .That’s what I see customers are people once a More

by Rick
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Yes, another five star for Frank Lurusso that always Informative about my Lexus and All the good help at the start and end of my experience with Lexus the outside crew, Kevin Haile, Edgar Anzaldo, Frank Lorusso
Mar 25, 2021 -

Longo Lexus responded

Rick, this feedback means a lot to us! Customer experience is our top priority, so we are thrilled that that is clear to see in our work. Thank you for giving Longo Lexus your business and positive review!

March 25, 2021

Came in for my required 35,000 maintenance on my Lexus RC. Was immediately assisted by Frank. Frank communicated through the whole process . Followed up and recommended services Needed to keep my Lexus i More

by Chris
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank Lorusso
Mar 25, 2021 -

Longo Lexus responded

Chris, thank you for the review! It was our pleasure to service your vehicle here at Longo Lexus, and we will certainly let Frank and our team know that you appreciate their help. We look forward to your next visit!

...
170
...