Longo Lexus

The only reason I originally bought from Longo Lexus was the expirenece I had with the Internet Sales Manager Efran. I had been in the market for a luxury vehicle and after doing my research on price and sa the expirenece I had with the Internet Sales Manager Efran. I had been in the market for a luxury vehicle and after doing my research on price and safety I began the search with several dealerships. I called Longo and spoke with Efran, who exceeded all expectations.Not only was he very professional, I could tell instatnly he had authority and I was not dealing with a "school boy" salesman.We met the next day, he knew I was extremely short on time and he made it all happen quickly and professionally. I did not have to wait hours while he went back and forth to talk to the magic guy behind the door- There was no passing me around- Efran knew I meant business and with a smile on his face he took care of every question and need- Lets face it, now a days you can find the same product for the same price anywhere- Its the Service that will set companies apart. Efran has EARNED my business and everyone at Longo Lexus has proved they stand by their reputation. I am a lifelong customer - I will refer everyone to Efran! More

I just purchased a 2010 LS460 from Longo Lexus. I dealt with Mr. Felix Giles in Sales - Leasing. He is a very honest and a straight-shooter kind of a guy. I tell him what I want, and what I am willing to with Mr. Felix Giles in Sales - Leasing. He is a very honest and a straight-shooter kind of a guy. I tell him what I want, and what I am willing to pay, and he comes back with exactly just that to meet my requirements. He gives me no hassle and no pressure. He is very easy to deal with. He gives you all the information about the car as is, no fluff! Look him up if anyone is interested in buying a Lexus from Longo Lexus. You won't lose your shirt with him. More

Went back and forth with Longo and another Dealer. It took a while, but these guys at Longo put it together. It's the 2nd car we have purchased at Longo. There not really close to where we live, but th took a while, but these guys at Longo put it together. It's the 2nd car we have purchased at Longo. There not really close to where we live, but they know how price their cars. I would recommend dealing with either Davis Shu or Marc Fata. More

My wife and I had a very pleasant experience purchasing/leasing our new Lexus RX 350. Our sales consultant Felix Giles was a true professional, very friendly and accommodating to ensure needs w purchasing/leasing our new Lexus RX 350. Our sales consultant Felix Giles was a true professional, very friendly and accommodating to ensure needs were met. The entire process was not pressure filled, we felt very relaxed the entire way. We would definitely recommend Felix and Longo Lexus to our friends and family. More

I recently had my 2004 Lexus RX330 serviced. My Service Consultant was Mr. John Duran. If you are a first time or even an existing customer of Longo Lexus, I highly recommend contacting Mr. Duran as your S Consultant was Mr. John Duran. If you are a first time or even an existing customer of Longo Lexus, I highly recommend contacting Mr. Duran as your Service Consultant. Mr. Duran is very professional, genuinely warm and friendly, and obviously very dedicated to serving his customers needs. I'd like to share a personal experience with Mr. Duran that exemplifies Longo Lexus' efforts to maintain goodwill with their customers. Mr. Duran made an honest mistake in quoting the estimate for some additional service that was necessary on my car. Not only did Mr. Duran take the time to go over the work performed on my car, but he explained his mistake, and in the end, and to my surprise, I was not charged for the additional cost. Mr. Duran even went a step further and offered me a discount that was even better than my Triple AAA discount. I could not thank Mr. Duran enough for what he did because he did not have to do that on his own. At other places I most likely would have been fighting to get a fair compromise for a mistake that was not my fault. But, Mr. Duran had it all taken care of when I came to pick up my car, and I was very impressed. I truly appreciated his honesty and integrity. Longo Lexus has serviced my car since I purchased it six years ago, and they continue to provide excellent, quality service, as well as excellent service consultants, one in particular being Mr. John Duran. More

Niva has been so helpful that I am recommending Longo Lexus to everyone. I really felt like I was taken care of and happy to come service my car there. I have recently convinced my dad to start taking Lexus to everyone. I really felt like I was taken care of and happy to come service my car there. I have recently convinced my dad to start taking his Lexus to Longo and work with Niva as well and we are all very happy with his customer service. Glad to see that Longo Lexus is hiring such excellent employees! More

Longo Lexus had ample cars/models to choose from. It was the best experience I have had when purchasing a car. Ed did not play any games and the negotiation process went very well. At the end, my daughter a the best experience I have had when purchasing a car. Ed did not play any games and the negotiation process went very well. At the end, my daughter and I were very pleased with the RX 350 we purchased. More

I feel like I got an excellent price on certified used Lexus RX 350. Sales person was not pushy but friendly and polite. He seemed very honest and he was helpful. There were anumber of cars to choose fr Lexus RX 350. Sales person was not pushy but friendly and polite. He seemed very honest and he was helpful. There were anumber of cars to choose from and he helped me make a decision about which one would fit my needs. He was thorough in explaining all teh functions of the car. Flelix also gave me a few extra things like a keychain and floor mats which was a nice touch. I felt like he listened to my needs in regards to choosing a car and a price point for the purchase of a car. More

I was one of those people who hates to bring my vehicle to get services because some service reps. just don't care and make you wait for hours,or they can't remember your name!!! But then i was referred to to get services because some service reps. just don't care and make you wait for hours,or they can't remember your name!!! But then i was referred to Niva Salazar and he is the greatest service agent I've ever had...He is the reason why i like to bring my vehicle to Longo to get serviced. More

Nurul is a very friendly salesman to work with. He made our car purchase a pleasant experience in a relaxed atmosphere. There wasn't the typical "haggling" that we have encountered at other dealerships. our car purchase a pleasant experience in a relaxed atmosphere. There wasn't the typical "haggling" that we have encountered at other dealerships. He negotiated a fair deal with his superiors and came back with a printout showing the particulars of the purchase, including money factors, etc. This is the second lease that we have made through Nurul and both times he made sure were we getting the car we wanted, not a second or third choice. After agreeing on the terms, Nurul brought us over to the financing. That too was a pleasant non-pressured event. David Ishida, Financial Services Manager, was very friendly,thoroughly explaining the terms of the contract including any other options that were available that could be added to the contract, but definately no arm twisting. Upon completion of the paperwork, Nurul brought us out to our new car that was fully detailed and ready to go. After going over the operation of the vehicle, we pulled out of the lot as another satisfied Longo Lexus customer! More