Longo Lexus

BEST car buying experience BY FAR! My mom (77 years old) was in the market for a 2018 Buick Enclave, she had a 2015 Buick Enclave and loved it. After a couple Buick dealerships (with h My mom (77 years old) was in the market for a 2018 Buick Enclave, she had a 2015 Buick Enclave and loved it. After a couple Buick dealerships (with hardly any inventory on the newly designed Enclave) and a few pushy salesmen she decided to look at other brands. We went to Cadillac, Acura and Mercedes... to no avail. So after a gentle nudge from me, she went to look at the Lexus. So glad she did!!! She fell in love with the RX350. After 2 other Lexus dealerships we ended up at Longo. This was hands down the BEST car buying experience we've ever had. Their staff was friendly and welcoming and we were treated like queens. The transaction was quick and easy and they made the payment fit right into (actually below) my mom's budget. Our salesman Sergio was BEYOND AMAZING, I really just can't say enough about him. He made us so comfortable and was very respectful and professional. If you're looking for a Lexus, go see Sergio!!! (Self disclaimer.... I'm hard to please and can't be a bit of a pain... I have high expectations and am very protective of my mom... exceeding my expectations isn't something that happens often... so when it's good, its GREAT!!!) SERGIO and LONGO LEXUS ROCK!!!!! More

EXCELLENT EXCELLENT EXCELLENT My wife and I looked at 8 different dealerships and 8 makes of vehicles. We wondered onto the side entrance of Longo Lexus not initially not even cons My wife and I looked at 8 different dealerships and 8 makes of vehicles. We wondered onto the side entrance of Longo Lexus not initially not even considering that make. Some guy going to lunch asked us if we needed help. That guy turned out to be Mr. George King-Internet Manager. I could stretch this whole adventure out but here's the short of it. Out of all the dealerships we visited George is the only one who found a car my wife might like and CALLED US BACK. He found her a Black Pearl with Chocolate Interior. DONE! George negotiated the whole deal from beginning to end. No other pesky managers to deal with. Ian had us out of finance in 10 minutes! WHAT?! Here's the deal: My wife drives a 31k car for $400 a month. Now she has a 58k Lexus for $537 a month. He went way below invoice, add in a 2k rebate and in and out in 3 hours. Come on. Best deal with a car in my life. Moral of the story: If you want a no-nonsense deal - Mr. George King is your guy! Even if you weren't thinking Lexus. Thanks George and Ian. (Side note: George and his wife foster care older dogs. That tells you who George is!) More

Didn't even try to make a deal I came in with a trade that i was under...they didnt even try....they just shook their head no.... So I went to Keyes of Van Nuys!!! There were wonde I came in with a trade that i was under...they didnt even try....they just shook their head no.... So I went to Keyes of Van Nuys!!! There were wonderful, polite,fair,and I came home with a fully loaded brand new car!!! More

I’m so glad I didn’t lease anywhere else. After months of looking on the market for new cars I would like to lease. Lexus was the last on my mind that I could afford. I knew the brand was well After months of looking on the market for new cars I would like to lease. Lexus was the last on my mind that I could afford. I knew the brand was well known for great luxury cars but I soon learned that the employees were JUST as amazing. I highly recommend if you get the chance to visit Longo Lexus that you look for Sergio Orozco. He made car leasing easy and very black and white. He was able to answer all my questions and concerns about ending my previous lease and joining the Lexus family. More

Best EVER! Katie was extremely knowledgeable. I have bought many cars in my time and Katie was by far the best and her customer service stands out from the rest. Katie was extremely knowledgeable. I have bought many cars in my time and Katie was by far the best and her customer service stands out from the rest. Katie thank you for making my experience a memorable one. Sam A. More

Bait and switch I have been a loyal customer to Longo since the 80s! I bought a 1985 Celica, 2000 and 2006 Avalon‘s both unlimited additions, and a used Ford truck I have been a loyal customer to Longo since the 80s! I bought a 1985 Celica, 2000 and 2006 Avalon‘s both unlimited additions, and a used Ford truck plus I’ve sent several people here over the years. Then I shifted to Longo Lexus to step it up and leased the GS 350 in 2015 I came back to lease the same vehicle for 2018. I had been receiving calls from the dealership intermittently during the 90 day period that you can turn the car in and wave three payments. I had expressed my interest to get the 2018 GS 350 and I didn’t want to do anything until they came in. So I waited. Icontinued to receive the calls trying to get me to come in and look at what they currently have in the current deals I was adamant that I was going to wait. I had to call to see when the vehicles came in and in September they arrived. I spoke to someone in sales over the phone only to be told that they would not wheel and deal at this time since the vehicles just hit the lot and I was should wait until the December to remember event. So again I waited, I called and found out in November that the vehicle I wanted was on the lot and they said come on down so we can get you back into the same vehicle with the new safety features. I was so excited the wait was over. I spent 7 hours in the dealership negotiating on a car that I did NOT come to lease because they wouldn’t work with me on the GS 350!! I got this long story that when they were leasing those vehicles three years ago they overestimated estimated the residual factor, those currently leasing this vehicle or not buying them out they were turning them in, and they lost a bunch of money so they were not going to be doing those kind of deals anymore and on and on and blah blah blah blah blah. Additionally while turning in my lease i went over my miles I knew that I had to pay the difference but come to find out I’m hearing now that some dealerships will waive that for their repeat customers. I have purchased a vehicle from Escondido Lexus for my daughter I’ve purchased from 2 Ford dealerships for my husband and I purchased many years ago from the Cerritos Honda dealership All of my prior Toyota Lexus and Honda experiences have been positive, equitable on both sides and I’ve always walked away feeling like I was taken care of. But not this time. I felt like greed Has taken over this dealership. I was told by my sales agent that he was financially hurting and really needed to make a profit so that he could pay his own bills. And When I had to document all my information on my application the response that I received was “oh well you make enough money you can afford to pay more.” Are you kidding me? I could go on and on and on but I won’t. Let me just add that I even attempted to connect with my prior sales agent and I couldn’t make that happen either. I must’ve spoke to 5 different people over the last several months. Just don’t expect the moon the sun and the stars and the red carpet treatment from Longo Lexus anymore. It’s no longer personalized service. Shop around go online read the reviews talk to different people just know you’re going to spend a lot of money on whatever it is you purchase and you want to be sure that you get what you WANT and you’re treated fairly and you feel good about it in the end. More

Best car buying experience we have EVER had! Our sales consultant, Sergio Orozco, provided us with the most impressive quality service throughout purchasing our new Lexus. In fact, it was so good Our sales consultant, Sergio Orozco, provided us with the most impressive quality service throughout purchasing our new Lexus. In fact, it was so good we bought our first car from him in February, bought another in July, then sent our daughter to him in August for a third purchase. Sergio is honest in his dealings, possesses in-depth product knowledge, doesn’t pressure you and is very accommodating and patient. He went above and beyond the norm and helped us negotiate for the best deals possible. Sergio made what is usually a stressful process, a pleasant experience! We recently had the first service on our car and I was again impressed with Longo’s customer service and performance. Check in was handled efficiently, they communicated appropriately and kept to their time commitment. Their service lounge is first rate with great wifi, comfortable seating and free snacks. I definitely recommend to Longo Lexus to anyone and everyone!! More

Best Coast to Coast Always professional and outstanding work. Normally bring in for service, unfortunately brought in after son had a collision. Looks outstanding and wa Always professional and outstanding work. Normally bring in for service, unfortunately brought in after son had a collision. Looks outstanding and wasn't released until right. More

Worst Dealership Ever Lousy service, lousy customer relations. Sales department lied to us when we bought the car. Talked us into an expensive Platinum Coverage Level only Lousy service, lousy customer relations. Sales department lied to us when we bought the car. Talked us into an expensive Platinum Coverage Level only to find out that it's unnecessary - that we should have bought a cheaper option - a pre paid maintenance plan that was NOT presented to us at the time of sale. Once we discovered the error, Longo Lexus would not refund our money without pro-rating it - - for nothing - - and would not allow us to buy the appropriate policy. Spoke to Lexus Corporate, who would do nothing to help BTW, but did say that the dealership could refund our money and could allow the purchase of another policy IF the dealership allowed it. Service isn't any better: tried to give me the wrong car, didn't wash the car, and took an hour at service to get a loaner. At Glendale Lexus they will fix paint chips for free, at Longo they told me buy paint and do it myself. If we were Asian, I think we would have had better service. More

Business with Longo makes it easy via salesman I have been a regular Toyota customer and I recently purchased a brand new RAV4 on 5 July 2017. My sales experience with Mr. Trent Noller is beyond co I have been a regular Toyota customer and I recently purchased a brand new RAV4 on 5 July 2017. My sales experience with Mr. Trent Noller is beyond compare. I can not complain with my previous experience with other salesman with Longo Toyota but Mr. Noller service is outstanding. He is direct to the point and a good communicator. His responses to my emails are quick that made my transaction easy. He is friendly and courteous that makes every customer at ease. If he is due for promotion to the next level, he deserves it. More