Longo Lexus

Just terrible Worst experience of my life. Purchased a used Lexus Gx470 and had nothing but problems. The Lexus was under warranty and had multiple problems that th Worst experience of my life. Purchased a used Lexus Gx470 and had nothing but problems. The Lexus was under warranty and had multiple problems that they refused to fix. Car was in their possession for a month and nothing was fixed. After a month of no progress and numerous threats they bought back the car and we're supposed to pay off the loan. Today, 5/12/15 has been more than 40 days and my loan has still not been paid off. I have collections calling me and my credit ruined due to their incompetence. I have called many times to try to resolve this issue with no success.Buyer beware!! More

Poor Sales Staff Service This sales staff has treated me poorly, I wouldn't visit this dealership again. They really just gave me the run around and wasted my time. This sales staff has treated me poorly, I wouldn't visit this dealership again. They really just gave me the run around and wasted my time. More

Sensor lite check Brought in new 460 GX for a sensor lite, tire pressure. I asked check in writer how long it might take and he responds " well if you are in a hurry m Brought in new 460 GX for a sensor lite, tire pressure. I asked check in writer how long it might take and he responds " well if you are in a hurry maybe you should come back later " Really.... That's the best way to handle customer service. After advising service writer, they amusingly dismissed comment and my concerns.. More

Amazing Leo subroto is the best sales ever,arranging all things smoothly with a super competitive price. For service, Raymond Liu delivers the utmost customer Leo subroto is the best sales ever,arranging all things smoothly with a super competitive price. For service, Raymond Liu delivers the utmost customer service More

The 2 1/4 hour oil change - with a reasonably happy ending I had a 4:30 PM appointment for an oil change. I arrived at 4:24 and was greeted professionally and told to go inside, take a seat, and wait to be cal I had a 4:30 PM appointment for an oil change. I arrived at 4:24 and was greeted professionally and told to go inside, take a seat, and wait to be called. That's exactly what I did. At 5:34 PM, John Chang told me he was sorry for the wait. I assumed that my car was finished so I said things happen. That's when he told me that the car hadn't even been brought in for service yet. He was professional and apologized and said he'd do what he could to expedite the service. He called me back in one hour later to again apologize and he told me the service had been completed. When I went ot pay, he said he was sorry for the extended wait and had asked his manager to comp the service, which is what the manager did. I thanked him and went out to get my car. That also took about 10 minutes...thus, the 2 1/4 hour oil change. More

Unthical recommended unnecessary service I had heard horror stories about Longo's service amongs my friends before but considered them as rumors until now. I went in for a oil change and fel I had heard horror stories about Longo's service amongs my friends before but considered them as rumors until now. I went in for a oil change and felt right the way being pushed for the more expensive 70K service basically the same thing except just more inspections. Came back later and was told I need a $500 axle boot replacement due to crack and leak. I declined and later took the car to a local auto shop and found out both axle boots were fine and not a sign of leak or crack. The machanic even shown me both axles boots to ease my doubts and concerns. Longo definitely lost me as a customer on both sales and service. Just hope other people do not fell victim to the same unethical tactic they shamefully employed. Consider yourself warned. More

buy a new car Li Mei is so sweet, patient and kind. Service is good and efficient. I will recommend her to my friend who needs to buy a car. Li Mei is so sweet, patient and kind. Service is good and efficient. I will recommend her to my friend who needs to buy a car. More

Excellent Service This is a commendation to one of your outstanding services to us. You impress us as a very gracious and courteous person. Your performance, profession This is a commendation to one of your outstanding services to us. You impress us as a very gracious and courteous person. Your performance, professionalism, expertise, knowledge and analysis of your product, and your pleasant personality, could easily earn you a super 5-star rating. And Longo Lexus should be very proud to have such a fine person, Li Mei, in their working force We are very happy to have bought our car through Li Mei. Many thanks. More

Awesome Car Buying Experience "New 2014 IS250 F Sport" I made the car purchase on 04/19/2014. I came in to this dealership knowing what car I wanted and how much I wanted to pa "New 2014 IS250 F Sport" I made the car purchase on 04/19/2014. I came in to this dealership knowing what car I wanted and how much I wanted to pay for it. My cousin and I parked and came out of my car. We started walking around and we were approached by Francisco Maragay, an awesome car sales man. He provided excellent customer service. He was very friendly and professional. Francisco was very patient; he worked very hard to achieve the deal I wanted from Longo Lexus. I recommend not only Longo Lexus El Monte, but the car salesman, Francisco Maragay. This was such a pleasant car buying experience. Thank you Francis!!! More

Great customer service our sales person bruce did a great jod very professional and very caring i hardly suggest this dealership they have very friendly employee our sales person bruce did a great jod very professional and very caring i hardly suggest this dealership they have very friendly employee More