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Longo Lexus

El Monte, CA

4.9
2,110 Reviews
Call Dealership (626) 652-3381
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3530 Peck Rd

El Monte, CA

91731

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2,110 Reviews of Longo Lexus

August 25, 2024

I give Longo Lexus a score of 100 it's a great dealership that cares More

by Jocee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Yang
Report | Print
Aug 27, 2024 -

Longo Lexus responded

Thank you for your wonderful review - Longo Lexus

August 25, 2024

I have been with Longo Toyota in El Monte for over 9 years and it has been the best choice I have made! More

by acrazy1nurz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Francis Saldana, Gerardo Ayala
Report | Print
Aug 27, 2024 -

Longo Lexus responded

We’re pleased to have you as our guest at Longo Lexus and look forward to assisting you with any future needs. Your satisfaction is our priority!

August 23, 2024

Once again, thanks to Man Wong, my service experience was second to none! Thank you Man! More

by luissilva928
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Man Wong
Report | Print
Aug 23, 2024 -

Longo Lexus responded

Thank you for sharing your experience! Your satisfaction is our goal, and Man | Longo Lexus look forward to making your next experience just as wonderful.

August 22, 2024

Service done on time. Tech found an issue with the car. Service Advisor let me know and arrange my loaner car. Visit was a breeze. Willy Lam, Service Advisor was very More

by Mike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Willy Lam
Report | Print
Aug 22, 2024 -

Longo Lexus responded

Thank you for taking the time to share your experience with us at Lexus Longo. We’re thrilled to hear that your service visit went smoothly and that our team addressed your vehicle’s issue efficiently. We’re especially pleased that Willy Lam, our Service Advisor, was able to make your visit a breeze with his professionalism and approachability. We strive to provide excellent service and are glad that Willy’s efforts contributed to your positive experience.

August 21, 2024

Everyone and everything was excellent. George and Ray were great to work with. and we were treated extremely well. More

by rgcip4452Cip
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jorge Alvarez, Ray Huang
Report | Print
Aug 21, 2024 -

Longo Lexus responded

Thank you for visiting our dealership! We’re thrilled to hear that your experience was excellent. It was a pleasure to have George and Ray assist you, and we’re glad they made your visit enjoyable. Your kind words about our team and the service you received are greatly appreciated. Longo Lexus

August 20, 2024

Polite staff and great customer accommodations like complimentery snacks, drinks, text communications, carwash and loaner car. More

by mbalcantara
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Palmer
Report | Print
Aug 20, 2024 -

Longo Lexus responded

Thank you so much for your wonderful review! We’re delighted to hear that you appreciated our polite staff and the various accommodations we offer, such as complimentary snacks and drinks, text communications, car wash, and loaner cars. We strive to make every visit as pleasant as possible, and it’s great to know our efforts are appreciated Longo Lexus

August 19, 2024

I like this service department because every thing is organized.service parsons is nice and quick.coffee stations are clean bathrooms are clean too. More

by Enrei
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Dahlstein
Report | Print
Aug 19, 2024 -

Longo Lexus responded

It sounds like you’ve had a really positive experience with this service department! It’s great to hear that everything is organized, the staff is friendly and efficient, and the cleanliness of the coffee stations and bathrooms is up to your standards. Those details can make a big difference in how enjoyable the experience is. Hurry back - Team Longo

August 18, 2024

Service advisor, Robin was very understanding of the issue with the car and he got the job done he is very reliable person and easy to communicate with More

by terzian2@icloud.com
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Robin Ho
Report | Print
Aug 19, 2024 -

Longo Lexus responded

Thank you for your feedback! We’re pleased to hear that Robin was understanding, reliable, and easy to communicate with. It’s great to know he handled your car issue effectively Hurry back - Team Longo

August 18, 2024

John is a very responsible and professional advisor. He keeps me updated on my car constantly. Great job John! More

by Kevinliu93
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Yang
Report | Print
Aug 19, 2024 -

Longo Lexus responded

Thank you for your kind words! We’re glad to hear that John’s professionalism and communication have made a positive impact on your experience. We’ll be sure to pass along your praise. Team Longo Lexus

August 17, 2024

Rudy did a great job as usual Couldn’t ask for a better service advisor He is one of the reasons I have my Lexus at Longo More

by Bonanza63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rodolfo Ayala Jr.
Report | Print
Aug 19, 2024 -

Longo Lexus responded

Thank you for your feedback! We’re pleased to hear that Rudy did a great job and continues to be a standout service advisor. It’s wonderful to know that his exceptional service is one of the reasons you choose Longo for your Lexus auto care needs

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