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Longo Lexus

El Monte, CA

4.9
2,246 Reviews
Call Dealership (626) 652-3381
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3530 Peck Rd

El Monte, CA

91731

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2,246 Reviews of Longo Lexus

December 14, 2024

The dealer is very accommodating because a flatbed truck was sent to my house . It was very convenient. The driver Julio was very attentive to my car. He was a very patient person and friendly. More

by watanabe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Man Wong
Report | Print
Dec 16, 2024 -

Longo Lexus responded

Thank you for sharing your experience! We’re glad to hear that our flatbed service was convenient for you. We also appreciate your kind words about Julio—it's great to know he was attentive, patient, and friendly while handling your car. We’re proud to have such dedicated professionals on our team, and we truly appreciate your feedback. Team Longo Lexus

December 14, 2024

Practically stress-free buying experience to get good price. Look for Isaac Kim and Andrew. More

by Lexus buyer
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Isaac Kim
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Dec 16, 2024 -

Longo Lexus responded

Thank you for sharing your viewpoint on DealerRater and delighted Isaac and the sales team @ Longo Lexus took wonderful care of you and your auto care needs. Happy Holidays

December 13, 2024

Kelly Yang at the service department always explain the possible cause of our car trouble and the solution patiently. More

by Laksana
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelly Yang
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Dec 14, 2024 -

Longo Lexus responded

We're humbled to serve you and happy knowing Kelly and the service team @ Longo Lexus took amazing care of you and your investment (car). Happy Holidays and hurry back

December 12, 2024

It was nice working with Peter. He was friendly and explaining everything regarding paperwork’s leasing terms. Will recommend to others and do business again More

by Gyerkanyan
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Peter Zhang
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Dec 13, 2024 -

Longo Lexus responded

Thank you for your kind feedback! We're so glad to hear that you had a great experience working with Peter. It's wonderful that he was able to provide clear explanations regarding the paperwork and leasing terms. We truly appreciate your recommendation and look forward to the opportunity to work with you again in the future. Thank you for choosing us! Team Longo Lexus

December 11, 2024

Very thorough when it performs service. They check everything and notify the customer what bus required. More

by saltyfrog1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Man Wong, Beau Ly
Report | Print
Dec 11, 2024 -

Longo Lexus responded

Thank you for your positive feedback! We're glad to hear that you found our service thorough and detailed. We take pride in carefully checking everything and keeping our customers informed about any necessary repairs. We truly appreciate your trust and look forward to continuing to provide you with excellent service. Team Longo Lexus

December 11, 2024

Great service and fast to the point well organized all personnel very friendly and helpful More

by Ahgofish
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Palmer
Report | Print
Dec 11, 2024 -

Longo Lexus responded

Thank you for taking time out of your day to share with others your recent service visit @ Longo Lexus. We're humbled to serve you and Happy Holidays

December 10, 2024

Always excellent service when I go. They provided me a rental which is nice. The service individuals are always attentive. More

by Medinaden
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Man Wong
Report | Print
Dec 10, 2024 -

Longo Lexus responded

Thank you so much for your kind words and for sharing your feedback! We are delighted to hear that you consistently receive excellent service at Longo Toyota. We're glad you enjoyed the convenience of the rental and that our service team has always been attentive to your needs. Happy Holidays - Team Longo

December 10, 2024

Excellent and very polite. George our salesperson very nice, I love my Lexus. Place very clean. More

by IrmaV
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jorge Alvarez
Report | Print
Dec 10, 2024 -

Longo Lexus responded

It's great to know that you found our dealership clean and welcoming. Your kind words mean a lot to us, and we look forward to continuing to provide you with outstanding service in the future. If you ever need anything, please don't hesitate to reach out. Enjoy your Lexus @ Longo Lexus

December 08, 2024

Detail cleaning service was very bad, my sun roof was left with stains, very bad More

by gaby.na.2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Beau Ly
Report | Print
Dec 09, 2024 -

Longo Lexus responded

Thank you for talking with your service consultant today (Dec 9, 2024) about the workmanship and dissatisfaction of your detail. We're delighted knowing you will be returning so we can make this matter right for you. Team Longo

December 07, 2024

Excellent service, he explained everything to us… I will recommend to my family and friend, because they want Lexus car too. More

by digna.molina
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Christopher Tenorio
Report | Print
Dec 09, 2024 -

Longo Lexus responded

Thank you for your wonderful feedback, Digna! We’re glad to hear that Christopher provided excellent service and took the time to explain everything to you. We truly appreciate your recommendation and are happy to know you’ll be sharing your experience with family and friends. Happy Holidays - Team Longo Lexus

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