Back

Longo Lexus

El Monte, CA

4.9
2,129 Reviews

3530 Peck Rd

El Monte, CA

91731

Directions

By Type

2,129 Reviews of Longo Lexus

June 27, 2024

My Longo Lexus maintenance was excellent. Willy, the service advisor, was helpful, arranged Uber, and explained everything thoroughly. Service department is fantastic! Thank you guys.. More

by Michele Barragan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Willy Lam
Jun 27, 2024 -

Longo Lexus responded

Thank you for the smile your posting has brought us @ Longo Lexus Svc Dept and we're humbled to have earned your business

June 25, 2024

John has great customer service skills. He takes the time to listen to me and I’ve been fortunate to have worked with him on a couple of occasions. More

by Monica
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Yang
Jun 25, 2024 -

Longo Lexus responded

Thank you Monica for being the most important part of our business @ Longo Lexus - Hurry back

June 25, 2024

Dealership is clean and their check in and out is very efficient. I love the fact that they have a couple of desktop for their customer use. Will come back again for my future maintenance schedule. More

by JF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Dahlstein
Jun 25, 2024 -

Longo Lexus responded

We're glad to read your visit was comfortable @ Longo Lexus JF... Hurry back

June 22, 2024

Excellent customer service! Staff are very friendly. Very satisfied of the work they do on my car. More

by kupz79
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Francis Saldana
Jun 24, 2024 -

Longo Lexus responded

Thank you for visiting Longo Lexus Service Center and happy knowing Francis and the team took wonderful care of you and your investment (car)

June 22, 2024

Once my car was in for service it was a smooth process, and I was able to monitor the status. Jim also made sure to connect with me once my car was ready. More

by arcountry12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Palmer
Jun 24, 2024 -

Longo Lexus responded

Thank you for this amazing posting on DealerRater and Longo Lexus is humbled to serve you

June 21, 2024

Service consultant Beau is very good at fulfill our needs. He also help with technical issues. More

by jeffma88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Beau Ly
Jun 21, 2024 -

Longo Lexus responded

Thank you for coming to Longo Lexus service center and knowing your visit was to you satisfaction is an amazing feeling. We're honored to serve you

June 20, 2024

The foreman was patient and helpful to try and find the intermittent snapping noise in my front suspension, even though we couldn’t replicate it he said they would attempt to look for witness marks. I will More

by Erik
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Yang
Jun 20, 2024 -

Longo Lexus responded

Thank you Erik for sharing your voice online and happy to read your service visit went well @ Longo Lexus

June 20, 2024

Great flow of service from easy appointment making, reminder for appointment, checking in being assisted in timely manner! Any interactions will staff are friendly and helpful. Call/text when ready fo More

by MamaMoo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelly Yang
Jun 20, 2024 -

Longo Lexus responded

THANK YOU * THANK YOU * THANK YOU for visiting Longo Lexus Service Dept and delighted knowing Kelly and the team took wonderful care of you. Hurry back

June 18, 2024

My sales experience with Gabriel was great. He was very informative about the Models we looked at and listened to what our needs were to make sure we were happy with the right vehicle. I would More

by jamesRmolina70
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gabriel Morones
Jun 18, 2024 -

Longo Lexus responded

Longo Lexus is smiling from ear-to-ear after reading your posting. Thank you so much for all the trust you have in our dealership and team (Gabriel). Enjoy what you drive and welcome to the Longo family

June 16, 2024

Michael Chico was great! He provided excellent customer service, took the time to explain everything, was friendly, and highly professional. More

by A Estevez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Chico
Jun 17, 2024 -

Longo Lexus responded

We're happy to read of the caring attention provided by Michael and the service team @ Longo Lexus - Make it a great day and hurry back

...
38
...