
Longo Lexus
El Monte, CA
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2,129 Reviews of Longo Lexus
My Longo Lexus maintenance was excellent. Willy, the service advisor, was helpful, arranged Uber, and explained everything thoroughly. Service department is fantastic! Thank you guys.. Willy, the service advisor, was helpful, arranged Uber, and explained everything thoroughly. Service department is fantastic! Thank you guys.. More
John has great customer service skills. He takes the time to listen to me and I’ve been fortunate to have worked with him on a couple of occasions. He takes the time to listen to me and I’ve been fortunate to have worked with him on a couple of occasions. More
Dealership is clean and their check in and out is very efficient. I love the fact that they have a couple of desktop for their customer use. Will come back again for my future maintenance schedule. efficient. I love the fact that they have a couple of desktop for their customer use. Will come back again for my future maintenance schedule. More
Once my car was in for service it was a smooth process, and I was able to monitor the status. Jim also made sure to connect with me once my car was ready. and I was able to monitor the status. Jim also made sure to connect with me once my car was ready. More
The foreman was patient and helpful to try and find the intermittent snapping noise in my front suspension, even though we couldn’t replicate it he said they would attempt to look for witness marks. I will intermittent snapping noise in my front suspension, even though we couldn’t replicate it he said they would attempt to look for witness marks. I will have to pay closer attention to what I was doing when it happens again. More
Great flow of service from easy appointment making, reminder for appointment, checking in being assisted in timely manner! Any interactions will staff are friendly and helpful. Call/text when ready fo reminder for appointment, checking in being assisted in timely manner! Any interactions will staff are friendly and helpful. Call/text when ready for pick up was smooth and easy. Also assisted quickly. Very happy with service! More
My sales experience with Gabriel was great. He was very informative about the Models we looked at and listened to what our needs were to make sure we were happy with the right vehicle. I would He was very informative about the Models we looked at and listened to what our needs were to make sure we were happy with the right vehicle. I would definitely refer him to friends or family. Gabriel made a usual, not so fun experience painless. Thank you for the Longo team for getting us in and out and respecting our time!! More
Michael Chico was great! He provided excellent customer service, took the time to explain everything, was friendly, and highly professional. He provided excellent customer service, took the time to explain everything, was friendly, and highly professional. More