Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back

Longo Lexus

El Monte, CA

4.9
2,063 Reviews
Call Dealership (626) 652-3381
View Awards

3530 Peck Rd

El Monte, CA

91731

Directions

By Type

2,063 Reviews of Longo Lexus

March 22, 2024

Always excellent customer service! That is why i purchase my second Lexus from Longo Lexus. More

by bsandco
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelly Yang
Report | Print
Mar 22, 2024 -

Longo Lexus responded

We're humbled to have earned so much of your trust both in sales & service @ Longo Lexus. Have a wonderful weekend

March 22, 2024

Worst service . will never go back there for any service. I got a poor report on my vehicle inspection. More

by Macten
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Okay
Report | Print
Mar 22, 2024 -

Longo Lexus responded

Because of the anonymity of DealerRater, we don't have any way to contact you or research your visit thoroughly. We welcome the opportunity to discuss this matter further with you and at your earliest convenience. Please feel free to contact our Service Manager, Clement Cisneros @ D:626.580.6206 or E: clement.cisneros@longolexus.com We look forward to hearing back from you

March 20, 2024

They only steal your money and don't do the services they tell you very bad. More

by godinamoises
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Edgar Anzaldo
Report | Print
Mar 21, 2024 -

Longo Lexus responded

Our Service Director, Paul Wareham tried reaching you yesterday (March 20,2024) but was unsuccessful as of today March 21, 2024, we have heard back from you. Please know our guests experiences are important to us and would like to speak with you directly and at your convenience. Paul can be reached @ D: 626.580.6252 or E: paul.wareham@longolexus.com, we look forward to hearing back from you

March 20, 2024

Prompt, professional, excellent service. Service advisor Rene R, courteous, knowledgeable and estimated wait time was accurate. More

by Lisa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rene Reynoso
Report | Print
Mar 21, 2024 -

Longo Lexus responded

Thank you Lisa for sharing your visit to Longo Lexus Svc Dept on DealerRater and happy knowing Rene and the service team took amazing care of you. Hurry back

March 20, 2024

Thank you Chris Tenorio for your excellent service! You made my experience a pleasant one! More

by La.barrister
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Tenorio
Report | Print
Mar 21, 2024 -

Longo Lexus responded

From all of us @ Longo Lexus - Congratulations and welcome to the Longo family

March 17, 2024

The dealership had many vehicles on site and the customer service was outstanding! Our sales representative was so knowledgeable and answered all of our questions. Mr. Fata’s personality made our ca More

by lily30282
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Marc Fata
Report | Print
Mar 18, 2024 -

Longo Lexus responded

What a great way to begin our week with such an amazing posting on DealerRater - Thank you and congratulations - Team Longo Lexus

March 15, 2024

Willy Lam is a great advisor. He was prompt and where is very informative on my current coverage. More

by LexusLady
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Willy Lam
Report | Print
Mar 15, 2024 -

Longo Lexus responded

Thank you for being the most important part of our business @ Longo Lexus - Hurry back

March 12, 2024

This dealership comprises of personnel and service people who are all helpful and knowledgeable. They are always available when a problem arises with our cars. More

by carp298
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Francis Saldana
Report | Print
Mar 12, 2024 -

Longo Lexus responded

Thank you for sharing your voice online and happy knowing your service visit @ Longo Lexus w/Francis Saldana exceeded your expectations. Hurry back

March 12, 2024

The customer’ service is good. Your staffs are so nice. They are Vivian and Alex. More

by Ml
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vivian Tan
Report | Print
Mar 12, 2024 -

Longo Lexus responded

Thank you for visiting Longo Lexus Svc Dept and please hurry back

March 12, 2024

Dennis Lo ordered my car, kept me updated on its status, and made the whole process fantastic! More

by Adrienne
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Naoul Chadboury in Finance - 5 Stars!, Chris McCarty, Dennis Lo
Report | Print
Mar 12, 2024 -

Longo Lexus responded

We're happy knowing Adrienne your visit to Longo Lexus exceeded your expectations. Thank you for coming to our dealership.

1
...
40
41
42
...
207