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Longo Lexus

El Monte, CA

4.9
2,124 Reviews

3530 Peck Rd

El Monte, CA

91731

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2,124 Reviews of Longo Lexus

February 01, 2024

I recently had an outstanding experience with Longo Lexus, earning them a well-deserved 5-star rating. The service was impeccable, and what impressed me most was how seamlessly they accommodated my sch More

by Mr. Uk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edgar Anzaldo
Feb 01, 2024 -

Longo Lexus responded

What an amazing way to start our day @ Longo Lexus Svc Dept. Thank you Mr. UK for entrusting us with your servicing needs. Have a wonderful day, stay safe, it's wet in Cali and hurry back

February 01, 2024

Great Customer service and attention to detail. Thankful for a wonderful and Professional Service Representative, David Parada. More

by Mar Ayala
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Parada
Feb 01, 2024 -

Longo Lexus responded

Thank you Mar for sharing your voice online and so happy David Parada took wonderful care of you.

January 31, 2024

Very satisfied with the service provided. Dave was very polite and easy to discuss concerns about my vehicle. I would recommend service to friends. More

by Imnoprincess
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I didn’t catch Dave’s last name I hope I chose the right person. , David Parada
Feb 01, 2024 -

Longo Lexus responded

We know @ Longo Lexus you have many choices where to get your vehicle serviced and we're humbled to have been selected to handle your auto care needs.

January 31, 2024

Take care of business seriously, friendly and professional. The purchase went well and really quick handling. More

by Rick
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Van Phu, Peter Kong
Jan 31, 2024 -

Longo Lexus responded

From all of us @ Longo Lexus - Congratulations and please enjoy what you drive

January 30, 2024

The service is been excellent, for the past three years since I purchased my vehicle,, I’ll definitely give all the credit to my agent “Edgar Anzaldo” for always making sure everything is perfect .I know m More

by Mrs.Kathy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edgar Anzaldo
Jan 30, 2024 -

Longo Lexus responded

Thank you Mrs Kathy for all the trust you have in our dealership(s) and team (Edgar), it really does mean a lot to us @ Longo Lexus & Toyota

January 29, 2024

The service was OK but when I got my car back that so-called washing, and that coming of the car was poor, the windows inside were dirty, the dash had dust all over it the carpets were not clean well More

by czarinc69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
N.M., Rodolfo Ayala Jr.
Jan 29, 2024 -

Longo Lexus responded

Thank you for sharing your viewpoint not only on DR, but also Google about the cleanliness of your vehicle after service. As you know we take photos of all the vehicles inside | out when they arrive on our service drive. Unfortunately, the condition of the interior, of your vehicle would have required additional cleaning. Your consultant Rudy will be in contact with you to share the photos and discuss this matter in detail. Your feedback has been shared with our Svc Mgmt team.

January 26, 2024

Service rep was excellent. The person that helped me fix the car and the phone with excellent. More

by Ceil
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Palmer
Jan 26, 2024 -

Longo Lexus responded

We're honored to serve you @ Longo Lexus and please have an amazing weekend

January 25, 2024

Jim Palmer was excellent! He provided me great customer service and also great communication! 5 stars for Jim! More

by rheakamzik
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Palmer
Jan 25, 2024 -

Longo Lexus responded

We never want you going anywhere else but Longo Lexus for your auto care needs. Thank you for all the trust you have in our team (Jim P) and hurry back

January 24, 2024

I switched from another Lexus dealership to Longo Lexus because I wanted better care taken of my wife's vehicle—I could not be happier. Longo knows vehicles and customer service. My Service Consultant is B More

by ALE360
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Beau Ly
Jan 24, 2024 -

Longo Lexus responded

Thank you ALE360 for believing in our service @ Longo Lexus and happy knowing Beau takes amazing care of you and your auto care needs. Make it a great day and hurry back

January 22, 2024

I have been going to this dealership for several years for all my car needs and they have always being very professional and the service is excellent More

by Corylan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Man Wong
Jan 22, 2024 -

Longo Lexus responded

THANK YOU * for your review. Call us if you need anything we're always here to take care of you and your auto needs - Team Longo

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