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Longo Lexus

El Monte, CA

4.9
2,458 Reviews
Call Dealership (626) 652-3381
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3530 Peck Rd

El Monte, CA

91731

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2,458 Reviews of Longo Lexus

November 14, 2023

Excellent customer service; from the representative to the technician all the way to the service management! The technicians are very knowledgeable and Jackelyne kept me updated at all times including ans More

by j
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jackelyne Martinez
Report | Print
Nov 14, 2023 -

Longo Lexus responded

Thank you for visiting Longo Lexus Svc Dept and so happy Jackelyne and the service team took wonderful care of you as you only deserve the best service. Happy Holidays - Team Longo Lexus

November 13, 2023

Had a hard time to get approved from bank but Jose was a helpful and patience guy. Thanks Jose More

by Wendyngo93
Recommend Dealer
Yes
Employees Worked With
Jose Mendoza
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Nov 13, 2023 -

Longo Lexus responded

We appreicate your patience and glad Jose was able to work this portion of your experience out to your satisfaction. Team Longo

November 13, 2023

Very good and fast service. Willy Lam was very friendly. Got full gas filled after service which was great. More

by Sierra
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Willy Lam
Report | Print
Nov 13, 2023 -

Longo Lexus responded

Happy to read of the caring attention provided by Willy Lam @ Longo Lexus Svc Dept. You only deserve the best service -Happy Holidays

November 11, 2023

I loved the service of Longo Lexus! I've had 2 Lexus vehicles that get serviced at Longo and Robin Ho is the most amazing service coordinator ever!!!everyone at Longo Lexus is amazing!! More

by SuperMamax2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robin Ho
Report | Print
Nov 13, 2023 -

Longo Lexus responded

What a great way to start our week @ Longo Lexus - Thank you Supermamax2 for entrusting us with your auto care needs. Happy Holidays

November 11, 2023

Appreciate the service Department, Frances is a great asset to your organization. Always appreciate the timeliness of Longo More

by homesbyms
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Francis Saldana
Report | Print
Nov 13, 2023 -

Longo Lexus responded

Thank you for being the most important part of our business @ Longo Lexus Svc Dept. Hurry back

November 11, 2023

Great on time. Service personnel very nice and efficient. Person who helped me very informative. More

by mdcarmen55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Francis Saldana
Report | Print
Nov 13, 2023 -

Longo Lexus responded

So happy knowing of the caring attention Francis and the service team @ Longo Lexus provided - Happy Holidays and hurry back

November 10, 2023

Matthew very professional on sales and very helpful and his manager very helpful excellent service More

by Vicgonzalez29
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matthew Yeung
Report | Print
Nov 10, 2023 -

Longo Lexus responded

We couldn't agree with you more about Matthew, he's guests are very important to him and also to Longo Lexus. Thank you for being the most important part of our business and please enjoy what you drive. Happy Holidays!

November 10, 2023

My service advisor was a great help. Courteous and knowledgeable about my car. Received car back on the promised time. More

by JKLC5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Dahlstein
Report | Print
Nov 10, 2023 -

Longo Lexus responded

Thank you for visiting Longo Lexus Svc Dept and happy knowing you were able to get in|out in a timely manner.

November 09, 2023

Longo Lexus never failed to impress me! They are the best! Beau Ly and everyone are the best! Thanks and keep up the great work! More

by Reeze
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Beau Ly, Jennifer Nam
Report | Print
Nov 09, 2023 -

Longo Lexus responded

Everyone @ Longo Lexus is so honored to serve you and we never want you going anywhere else but our dealership for your auto care needs. Happy upcoming Holidays - Team Longo

November 09, 2023

Excellent job by Man Wong with regular updates, keep his promise, and on time delivery More

by KenChiuMD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Man Wong
Report | Print
Nov 09, 2023 -

Longo Lexus responded

We're honored to serve you @ Longo Lexus and delighted knowing on the caring attention provided by Man Wong and the service team. Have a wonderful upcoming holiday and hurry back - Team Longo

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