Lorenzo Ford

I had a wonderful experience with Lorenzo Fords service department. They were extremely professional and helpful, Henry and Gavin from service were extremely professional and extremely helpful, both went o department. They were extremely professional and helpful, Henry and Gavin from service were extremely professional and extremely helpful, both went out of their way to make my experience with Ford a positive one. Outstanding customer service and they actually care about their customers. Ford is very lucky to have such great and dedicated employees. Suyin More

I have purchased 5 cars from this dealer great experience make sure you ask for the sales rep Jesse he is amazing make sure you ask for the sales rep Jesse he is amazing More

⭐⭐⭐⭐⭐ I would like to thank Danny Cruz, Sales manager and Yariel Queralta,sales representative for their professionalism and excellent customer service. We encountered an unexpected issue after purchasin and Yariel Queralta,sales representative for their professionalism and excellent customer service. We encountered an unexpected issue after purchasing our vehicle, and both of them worked diligently to make things right. Their communication, honesty, and commitment to customer satisfaction made all the difference. I am really impressed how both help us out. In the end, they resolved the situation and made sure we left happy with our new Ford Expedition. Thank you for standing behind your customers and turning a stressful situation into a positive experience. Highly recommended! 🚙👏 More

Very reasonable. They work with you to make your experience more satisfactory. Also even post sales support is very good. They work with you to make your experience more satisfactory. Also even post sales support is very good. More

I had two faulty parts in my super duty king ranch and my service advisor Ian took care of it extremely quick. By the time I took a stroll around the lot looking at new inventory he was already calling me th service advisor Ian took care of it extremely quick. By the time I took a stroll around the lot looking at new inventory he was already calling me that my truck was ready to go, parked in the front and ready for me. More

Lorenzo Ford is hands down the worst dealership experience I’ve ever had. I bought a BMW from them and within FOUR DAYS the front differential blew. The car has 47,000 miles and was supposedly r experience I’ve ever had. I bought a BMW from them and within FOUR DAYS the front differential blew. The car has 47,000 miles and was supposedly ready for sale. Clearly, that’s a joke. Any inspection would’ve caught this, which tells me they don’t check their trade-in cars at all. When I brought the issue to their attention, instead of helping or standing behind what they sold me, they immediately tried to wash their hands of it and said “you don’t have a warranty” as if selling a mechanically unsound vehicle is totally acceptable as long as they can hide behind paperwork. No empathy. No solutions. No accountability. Just excuses. If you’re thinking about buying a used car here, don’t. Once they have your money, you’re on your own even if the car catastrophically fails days later. This place is the definition of sell it and forget it. I regret ever doing business with Lorenzo Ford and would never recommend them to anyone. Save yourself the stress, the money, and the headache go literally anywhere else. Almost forgot to mention, they never transferred my license plate on to my new vehicle like how the finance guy told me he would. I’m updating this review in 3/23/26 months after the purchase of the vehicle. The manager commented saying he was going to talk to me… never did. Sent various emails. All around horrible experience and don’t understand how someone would rate this horrible place 5 stars. More

Excellent experience. The staff and the sales person Yandy were exceptional, friendly, helpful and not pushy at all. They made the process easy and explained everything cl The staff and the sales person Yandy were exceptional, friendly, helpful and not pushy at all. They made the process easy and explained everything clearly. I'm really happy with my purchase and would definitely recommend this dealership. More

Harry was very professional with us and the bronco. We are looking forward to our next maintenance service. Please thank Harry and the mechanic. We are looking forward to our next maintenance service. Please thank Harry and the mechanic. More

Best dealership of Miami Dade Florida, great customer service, good deals, great prices, best service, after before and after service, good deals, great prices, best service, after before and after More

Advisor Harry Reyes was very attentive, informative and helpful. I commend his service very much. helpful. I commend his service very much. More