Lorenzo Ford

Thank you Dennis. Recently, I went in to have my truck serviced. Dennis was my service advisor and he did any excellent job with writing up the service order, explainin Recently, I went in to have my truck serviced. Dennis was my service advisor and he did any excellent job with writing up the service order, explaining services and keeping me informed of costs throughtout the process via telephone. Thank you Dennis you made my service experience at this dealership a five star experience. Further, everyone I met there on the weekend from the techs, other service advisors and cashier were nice. I would recommend this Ford dealership over others near by. More

Service I went to the dealer and Jose Lopez was very helpful and explained me very clear what was wrong with my car. Highly recommend his customer service. I went to the dealer and Jose Lopez was very helpful and explained me very clear what was wrong with my car. Highly recommend his customer service. More

Terrible Zero professionalism, lazy, and completely uninterested. Luis took 3 calls while I was asking questions that he didn’t even know about the vehicle. I Zero professionalism, lazy, and completely uninterested. Luis took 3 calls while I was asking questions that he didn’t even know about the vehicle. I knew more about the vehicle than he did 👎🏽👎🏽 More

Do not trust them Spent $1,000 immediately after I purchased a used car from Lorenzo because the car was overdue for service and not maintained well. Lorenzo did not di Spent $1,000 immediately after I purchased a used car from Lorenzo because the car was overdue for service and not maintained well. Lorenzo did not discover it to me and refused to take responsibility for it. They do not even pick up the phone when I call them! More

RUN AWAY!!! We purchased this vehicle at this dealer in October. Lorenzo is your stereotypical car dealer, slicked backed hair, attempted smooth talking, lies and We purchased this vehicle at this dealer in October. Lorenzo is your stereotypical car dealer, slicked backed hair, attempted smooth talking, lies and empty promises. Absolute worse dealer I've ever been to and I've been to Jersey!. The service dept is the same if not worse. Same empty promises and staffed with people that have no clue as to what they are doing. If you make the mistake of coming to lorenzo dont even bother making and appointment, you'd be better off just pulling in at a random time to get something not repaired, xxxx, I'm sure you would get out of that purgatory faster More

Total Crooks Sold me a truck, took deposit over phone with a credit card. Next day while I am on my way to get it, they called and said the truck just got into a Sold me a truck, took deposit over phone with a credit card. Next day while I am on my way to get it, they called and said the truck just got into a wreck and was unrepairable. Then I find out they ran my credit without my permission or any signature from me. I am sure the great deal on the truck means they never had it to begin with. False advertisers, liars, cheaters and crooks. More

Purchase 2018 Mercedes Benz Best prcing for MB. Received great offer from Gilbert , treated me with respect and no tricks or unexplained cost . Talk to Gilbert for the best pri Best prcing for MB. Received great offer from Gilbert , treated me with respect and no tricks or unexplained cost . Talk to Gilbert for the best pricing ! More

Worst car buying experience... EVER! Would happily give them a zero if the option was available. This is a stereotypical “south Florida” dealership. I only entertained driving the 2.5 hr Would happily give them a zero if the option was available. This is a stereotypical “south Florida” dealership. I only entertained driving the 2.5 hrs to go look at a used vehicle, due to the fact they were advertised on USAA’s “preferred dealers in my area”. I ended up purchasing the vehicle, but never would have expected the nightmare that would follow! It started with Lorenzo ford not sending the financier the correct paperwork, not answering or returning phone calls! Finally a month later I was able to purchase the vehicle, now It’s been over a month and they still have not made any attempt to pay off my trade in, A MONTH! 30 DAYS! So not only is the financing company of the trade in hounding me for payment, on a vehicle that is no longer in my procession, they are sending unpaid payments to claims, on a vehicle that has been on LORENZO FORDA PROPERTY FOR OVER A MONTH! So for the past month, 5 times a week I call Lorenzo ford, I either get transferred to an operator, who transfers me to a voicemail that is either full or to one that I can leave a VM only to never receive a call back. I have never had a car buying experience as such, and I wouldn’t want anyone else too. If you find your self pulling into LORENZO FORD, do yourself a favor, keep driving there’s a few dealerships down the road! More

Thank you Great staff very friendly Jesus and Gilberto helped us get a car 🚗 Very professional and sweet guys Thank you so much for making the exper Great staff very friendly Jesus and Gilberto helped us get a car 🚗 Very professional and sweet guys Thank you so much for making the experience pleasant More