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Lorenzo Nissan Ft. Lauderdale

Fort Lauderdale, FL

4.5
2,279 Reviews
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1051 S Federal Hwy

Fort Lauderdale, FL

33316

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Showing 2,279 reviews

April 01, 2021

Great customer service. Would definitely come back to this dealership in the future to purchase another vehicle. I definitely felt like I had a worthwhile experience. More

by bradrayp23
Recommend Dealer
Yes
Employees Worked With
April 01, 2021

I worked with Jean Verdelus and I could not asked for better in every way. Service was excellent, always available to help and going beyond the "call of duty". Very professional, honest and friendly. More

by malice1941
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
March 30, 2021

Service was good, Terry Kelly my service advisor is amazing as always. I pull up Terry always remembers me and seems happy to see me. Gets all my information and gets me on my way More

by REDRED49
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terry kelly
March 30, 2021

Craig (Service Advisor) provided exceptional service as always. He has excellent customer service and makes sure explains things in detail. He never hesitates to go above and beyond to meet customer needs. More

by Alexissmart144
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luis Reyes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Craig , Michael Eagle
March 30, 2021

I worked with Shaun R. (ASM) for my multi-point inspection. What a difference from my past appointments! He was professional, friendly, honest and just a pleasure to work with from start to finish. More

by C. AZAR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luis Reyes
4.0
This rating includes all reviews, with more weight given to recent reviews.
March 30, 2021

Craig is great! Friendly, keeps you informed every step of the way & willing to help. Service was completed timely. I am very happy with the service. Would highly recommend. More

by ksmitry27
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig in Service
March 30, 2021

The guy that help me when I got there was very nice and friendly the only problem I had was I made a 8am appointment and at 430/5 I had to call for a update only to find out my car had not even been looked More

by PRETYEYEZ33
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luis Reyes
4.0
This rating includes all reviews, with more weight given to recent reviews.
March 22, 2021

The price was ok but I asked the salesman was the car serviced meaning was the oil changed and he said yes. I checked it myself and disappointedly the oil was dirty. In my book that is not the way to do More

by dannyhatcher777
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Luis Reyes
3.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 22, 2021 -

Lorenzo Nissan Ft. Lauderdale responded

hi danny please come by the dealer so we can check it or give me a call to better assit you . thanks luis reyes

March 22, 2021

Craig Servo is an asset to your organization. If it wasn't for him, I would be servicing my vehicle somewhere else because when Ft. Lauderdale Nissas was bought out by Lorenzo, it eliminated the Synchr More

by CDecker1177
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luis Reyes
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luis was great; Jesus, the loan manager, could have been more patient.
Mar 22, 2021 -

Lorenzo Nissan Ft. Lauderdale responded

thank you , we are always here to give you the best service glad your happy with us .

March 22, 2021

Had an appointment for an oil change and was told when I got there that the wait was at least two and a half hours. Took up my entire day off sitting there then in rush hour traffic. What was the point of t More

by ssastonebau
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Luis Reyes
3.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 30, 2021 -

Lorenzo Nissan Ft. Lauderdale responded

I apologize for making you wait. We have been very busy due to our low prices, factory authorized technicians, and the post pandemic rush. If you contact me the next time you need service, I'll personally see to it we get you in at your designated appointment time. Thanks, michaele@lorenzonissan.com

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