Lorenzo Nissan Ft. Lauderdale

They delivered on time and Brandon, our service advisor, kept us up to date with every step of the repair. Courteous and exceptional service was received . kept us up to date with every step of the repair. Courteous and exceptional service was received . More

They took 1 hour just to diagnose the problem and the second was not fixed second was not fixed More

Mr. Baptiste has amazing Customer Service skills, a true professional. I was impressed. He listened to me patiently, he read the information that I had provided to him so that he could help direct the mecha professional. I was impressed. He listened to me patiently, he read the information that I had provided to him so that he could help direct the mechanic into the right direction that I needed him to go in. He actually got the top mastertech onto my vehicle with my update and concerns and they both were able to determine the most efficient path to follow to accomplish a difficult electronic sensor repair situation. I was impressed. I was also impressed with the diagnostics charge was extremely reasonable. I like the way your master technician troubleshot my problem and we came up with a positive solution. Being out of warranty with an airbag sensor problem can be very stressful and very expensive. So far, I feel more gratitude than concern. When the parts come in, I will bring it back so they can finish the job and hopefully we can get the car repaired in a reasonable amount of time and money. More

The lady at the service area wasn't pleasant and didn't provide any direction on what I should do. All she said after asking my name was, 'you're here early' and proceeded to text. I waited to see if she w provide any direction on what I should do. All she said after asking my name was, 'you're here early' and proceeded to text. I waited to see if she would say something but nothing. Another service lady said I could wait in the lobby for my service advisor. An hour later, no service provider. Went back to the same lady from the beginning and all she said was someone is coming. Finally after my service was finished, finally I met the service advisor who didn't say more than 10 words to me. I needed additional services but was never offered to do them. Still surprised the lady at the service desk still has a job as every time I've been there she's never not on the phone. She said a few words to me and came in and had a while consultation with a couple next to me in Spanish. Made me feel like if I spoke Spanish would I have had better service? I stopped going to another dealership due to xxxx poor customer service to now have dealership have xxxx poor customer service. More

Was great! Smooth process and experienced staff. Staff were super helpful! Absolutely! They went above and beyond! Smooth process and experienced staff. Staff were super helpful! Absolutely! They went above and beyond! More

The online scheduling service is not properly related to the dealership. Dropped.my car off after scheduling online and confirming via phone. Severals calls were made to follow up without success. Called sa the dealership. Dropped.my car off after scheduling online and confirming via phone. Severals calls were made to follow up without success. Called sales and was connected to service. To be short it was poor communication and no follow up. More

I brought my suv in 830 am on Friday didn't get it back until Saturday I missed a wake and funeral communication was not good on this visit until Saturday I missed a wake and funeral communication was not good on this visit More

Every time my wife and I come to the dealership to browse or get our cars serviced, we are always greeted with respect and great courtesy or get our cars serviced, we are always greeted with respect and great courtesy More

Went above and beyond to take care of my car issues Very responsive, attentive & super knowledgeable responsive, attentive & super knowledgeable More