Lorenzo Nissan Ft. Lauderdale - Service Center

First off, I tried for 2 wks to make my service appt, and when no-one called me back, I had to go in and make the appt. When I asked what was included in the check up, the service scheduler replied, "I dont when no-one called me back, I had to go in and make the appt. When I asked what was included in the check up, the service scheduler replied, "I dont know".... Then, when I got there that day, I stood in the service bay at the desk, and employees walked past me for 10 minutes before I went into the actual garage and asked a mechanic if someone could help. He asked me who my appt was with. I wasn't given my own mechanic, is anyone else? Then the same scenario happened again when I came to pick up my car, and there was another man standing there at the service desk who was having the same experience. THE WORST CUSTOMER SERVICE! More

Terry in the service Dept is the best. Always very professional no matter how many times I go there. Treats the customer with the utmost respect and attentive to every detail no matter the level of se professional no matter how many times I go there. Treats the customer with the utmost respect and attentive to every detail no matter the level of service needed. More

I always receive a good treatment from the employees in different dealer services. Very good service. different dealer services. Very good service. More

Gerald was very helpful in helping me resolve my issues. He was very thorough during the process. He was very thorough during the process. More

Craig is always a great help! Service is always performed to satisfaction. Any issues are handled appropriately and expeditiously. to satisfaction. Any issues are handled appropriately and expeditiously. More

In my 12 years of owning Nissan vehicles, Lorenzo Is by far the best service center. Craig S. and team are friendly, courteous and always follow-up on requests or outstanding items...Craig even calls on h far the best service center. Craig S. and team are friendly, courteous and always follow-up on requests or outstanding items...Craig even calls on his days off!! There are other dealerships that are closer to my home, but I choose Lorenzo due to the outstanding customer service!! More

i idd have an appointment at 8.30 in the morning,i was siting outside in the 90 degrees hot weather until 5.25 evening,then called me the car is ready.is that nice? siting outside in the 90 degrees hot weather until 5.25 evening,then called me the car is ready.is that nice? More

This dealership crew, is an outstanding, caring crew...Shane my rep..is very honest and makes me feel comfortable while awaiting my annual car checkup...they offer you coffee, water etc. while wait crew...Shane my rep..is very honest and makes me feel comfortable while awaiting my annual car checkup...they offer you coffee, water etc. while waiting...keep up the job guys, I will be upgrading my car soon..and passing on your services to my employees.. More

Gerald was very helpful , great advisor to me in regards to my 2012 Altima very hands on and customer friendly. I would definitely recommend seeing Gerald for next time to my 2012 Altima very hands on and customer friendly. I would definitely recommend seeing Gerald for next time More

Took my car in last minute because it was having trouble starting and I was taken care of by Craig within a couple days after the car drop off. Thank you! starting and I was taken care of by Craig within a couple days after the car drop off. Thank you! More