Lorenzo Nissan Ft. Lauderdale - Service Center

The service is excellent. Craig is always helpful and keeps me in the know of what I need to do to maintain my car. I love being able to schedule service so I can get in and out as quick as possible. keeps me in the know of what I need to do to maintain my car. I love being able to schedule service so I can get in and out as quick as possible. More

Good service, friendly service, Terry and Craig were very helpful, service was good, they helped to rent a ar at very low price, I want to buy a car very helpful, service was good, they helped to rent a ar at very low price, I want to buy a car More

Thank You Terry for your Outstanding and Excellent customer service. customer service. More

Terry the mechanic who my appointment was with is extremely nice. He spoke in a respectful manner to me which I like. The issue I had a 10:30 am appointment and I was there for 3 hours. When I was gi extremely nice. He spoke in a respectful manner to me which I like. The issue I had a 10:30 am appointment and I was there for 3 hours. When I was given a choice between 9:30 and 10:30 am, I chose 10:30 am. The point is if I’m given a certain time option my car should be able to be serviced at around the time of my appointment. I didn’t like the waiting for 3 hours especially considering I had an appointment More

Outstanding service from the oil change men Oswaldo, Randy and the Spanish looking guy (I forgot his name lol 😂)… Also Aj the salesman is awesome. Randy and the Spanish looking guy (I forgot his name lol 😂)… Also Aj the salesman is awesome. More

Had to get towed in to swap out a defective battery. Great service from Terry included a quick turnaround and a complimentary car wash. Thanks Terry! Great service from Terry included a quick turnaround and a complimentary car wash. Thanks Terry! More

The service was slow and there was a lack of communication. I made an appointment and arranged to be dropped of near by. The driver was massless and texting while driving. When I asked how will communication. I made an appointment and arranged to be dropped of near by. The driver was massless and texting while driving. When I asked how will I get picked up, he told me to let Nissan know once’s called when the car is ready. When I got the call and asked for an escort, they told me “oh we stop shuttle service at 5.” How was I suppose to know? How was I suppose to get back if they dropped me off in the first place?? I had to arrange a ride back. Once there, I got attitude from the cashier because “the service center closed at 6” and I arrived at 6:15. No one informed me if the closing time. I could have been there sooner but I had to arrange a ride. More

I scheduled an appointment for an oil change and an alignment. My schedule is very tight. I arrived on time and they failed to tell me prior that the alignment machine was down and they could only do m alignment. My schedule is very tight. I arrived on time and they failed to tell me prior that the alignment machine was down and they could only do my oil change. They said they would call me when the machine is ready but I have not received any notice. More

I went for a replacement switch. Craig Servo was the advisor. Had an appointment for 8:15 am. Waited 2 hours he did not follow up with me to let me know how long it would take and what the problem was. advisor. Had an appointment for 8:15 am. Waited 2 hours he did not follow up with me to let me know how long it would take and what the problem was. I spoke with manager and he went to find out with technician. He told me that they did not have a part. But no one told me anything. Craig always told me when he gets a chance he will check. Meanwhile he kept taking his time with other customers showing ne that I am not important. In addition I wanted to take care if brakes and my car was parked across the street. . I had to be on top of them to get my car finished. I was there 5 hours. I am not happy More

The intake garage area could be a little better organized - the lanes/reception area got confusing with vehicle returns. Better waiting area too? I was going to wait for my car, but no one indicated where - the lanes/reception area got confusing with vehicle returns. Better waiting area too? I was going to wait for my car, but no one indicated where the waiting area was... More