Lorenzo Nissan Ft. Lauderdale - Service Center

Normally, I have zero issues; so, I hesitate bringing up something so picky. However, Lorenzo is awesome, and I want them to stay that way, so: Greeting was great. My technician, Shaun Rolle was wonderful a something so picky. However, Lorenzo is awesome, and I want them to stay that way, so: Greeting was great. My technician, Shaun Rolle was wonderful and attentive. Was on the nose about how long the maintenance would take. The dealership is very clean and cozy. It was very easy for me to work while waiting. They keep the music at a reasonable volume and not at concert level. Small issue: I was told they would give my car a complimentary wash and vacuuming. However, it looks more like they simply rinsed the car because their were clear dust/dirt stains and spots on the glass from traveling on highway that weren't removed. They would have easily come off in a proper washing. Also, it didn't look like they had vacuumed or they only made a cursory effort. Regardless, Lorenzo shines in customer service and in having a staff that's on the ball and beyond helpful. I'll take that over a wash any day More

I had a problem that required much coordination up the line at Nissan. The Service manager Ed Barros looked into the situation and was able to provide a more than satisfactory resolution to my problem. On line at Nissan. The Service manager Ed Barros looked into the situation and was able to provide a more than satisfactory resolution to my problem. Once we knew how to proceed, I was introduced to ASM Craig Servo who was very crucial in getting the fix scheduled in a very timely manner. I was very impressed with both these individuals, the way Nissan backed up their product, and the work that was done. I will purchase a Nissan again as a result. I highly recommend Lorenzo Nissan for the servicing of your auto. Marty M. More

Terry Kelly was our service advisor. He was by far the best advisor of any dealership I've ever been to. Friendly and knowledgeable. The best! Its worth the drive here for him. Great guy!! best advisor of any dealership I've ever been to. Friendly and knowledgeable. The best! Its worth the drive here for him. Great guy!! More

Great service fast and efficient helped find problems i didn’t know exists, kept me in the loop with every service & help me pay my balance on this pandemic with sunbit didn’t know exists, kept me in the loop with every service & help me pay my balance on this pandemic with sunbit More

Everything was awesome. I will be coming back to complete the rest of my services that have to be done to my car. Everything was great the rest of my services that have to be done to my car. Everything was great More

The service provided was very good.I would recommend The service provided was very good. I would recommend this dealership to anyone who needs their vehicle serviced or looking for a new or used vehicle The service provided was very good. I would recommend this dealership to anyone who needs their vehicle serviced or looking for a new or used vehicle. More

Terry Kelly is one of the best guys to go to. He’ll put all your worries at ease, and will help you understand what I don’t know much about my car. all your worries at ease, and will help you understand what I don’t know much about my car. More

The fast service that was provided. Sean made sure my The fast service that was provided. Sean made sure my vehicle was serviced properly and i was able to rent a vehicle. Thank you sean The fast service that was provided. Sean made sure my vehicle was serviced properly and i was able to rent a vehicle. Thank you sean More

Heather made my appointment, she knows what she is doing, very friendly and great costumer support. Craig took care of me, very professional and meet all my expectations. What a wonderful team! very friendly and great costumer support. Craig took care of me, very professional and meet all my expectations. What a wonderful team! More