Lorenzo Nissan Ft. Lauderdale - Service Center

This dealership one of the best dealership they really care about the clients. They are very friendly the really helpful. I suggest to everyone before they go any other dealership should ck with them care about the clients. They are very friendly the really helpful. I suggest to everyone before they go any other dealership should ck with them More

I scheduled an appointment for oil change and tire rotation and normally I work with Craig for my services however this service Craig was not going to be there on that day so he scheduled me with Rand rotation and normally I work with Craig for my services however this service Craig was not going to be there on that day so he scheduled me with Randy, who was great from beginning to end. The experience was the same as if Craig was assisting me. More

This dealership is absolutely amazing and the staff is terrific especially Sean rolle he has always gone above and beyond to ensure I get the best service ever. terrific especially Sean rolle he has always gone above and beyond to ensure I get the best service ever. More

Awesome customer service. Eduardo and Miguel went out their way to ensure I was satisfied. I will definitely be back in the near future . Thanks guys! their way to ensure I was satisfied. I will definitely be back in the near future . Thanks guys! More

They do not answer service phone line at all, ever; goes to vm w/no message capability; this is even if you call the main to be transferred to service department. Could not get any answers to service questi to vm w/no message capability; this is even if you call the main to be transferred to service department. Could not get any answers to service questions in advance. Had to resort to attempting to make appointment online. Could not change appointment time online. Had to end up just dropping by the dealership for service. They did not correctly reset oil change maintenance settings on vehicle. My vehicle is still stating I need service, after my service was completed there . Also, after service was completed, they did not even pull my car out. It was sandwiched between two other cars, and took me several minutes to maneuver it out without hitting the other vehicle. How the service department operates at this dealership is very poor. Nevertheless, Service Rep was friendly. More

The wait time for an oil change, 3 hrs was too long. The setting area was not appropriate especially for business helping to stop spread of a virus. setting area was not appropriate especially for business helping to stop spread of a virus. More

Hands down Craig is the beat adviser he always willing to help and get my car fix in and return it back clean and ready for me to drive away. help and get my car fix in and return it back clean and ready for me to drive away. More

I needed to have the key fob for my 2016 Nissan Murano replaced because the little cover over the lock button came off, and apparently the button cover can't be replaced -- the whole fob has to be replace replaced because the little cover over the lock button came off, and apparently the button cover can't be replaced -- the whole fob has to be replaced and programmed to the car. It seems like an awful lot of work for such a small item. But my service advisor Crag Servo was great as always! He took care of everything and kept me updated on the progress while I waited in the waiting room. All is fine now. More

I received an email from Emily to remind me of my service appointment. I booked online which was great!!!! Sean called to remind me of my appointment. I specifically asked for Sean because he is great at cus appointment. I booked online which was great!!!! Sean called to remind me of my appointment. I specifically asked for Sean because he is great at customer service and explains things to mean simple language. He also followed up with me to ensure that my car was in good working condition after the service. I like this dealer because it is close to home, very clean and staff are attentive and friendly. More

I brought my 2012 Nissan Rogue in for its 60,000-mile service. Terry always takes good care of me and had my car ready in the timeframe that he estimated. service. Terry always takes good care of me and had my car ready in the timeframe that he estimated. More