Los Angeles Chrysler Dodge Jeep Ram

My family purchased a Fiat from this dealership a couple of months ago and it has been the worst car buying experience E-V-E-R. There has been problem after problem. First we needed the car shipped out of of months ago and it has been the worst car buying experience E-V-E-R. There has been problem after problem. First we needed the car shipped out of state to arrive by a certain date (for our use). The salesman guaranteed that if we paid them to handle it (more than going to a car shipping company directly), it would be there for sure. Not only did the car not arrive on time, but I found out after continual follow up and investigation that it had never been shipped in the first place. The salesman kept saying that it was on its way and that there were various issues that the shipping company which were causing the delay, but this was a complete lie. We were also never issued a temporary registration and were pulled over for not having any temporary tags a couple of times. I have been trying to get the required paperwork from the dealership so that we can file for registration to no avail for over 3 weeks now. I will NEVER EVER EVER use this dealership again...EVER. And I urge others to go somewhere else to purchase a car. More

Michaeal and Youhanna were very patient, helpful, friendly and very honest. I never felt the stereotypical "car salesman" hard sell from either one of them. They were both frank and honest througho friendly and very honest. I never felt the stereotypical "car salesman" hard sell from either one of them. They were both frank and honest throughout the entire experience and I could not be more happy with my new Fiat convertible! More

I wanted to use AAA price on getting my new car and within a day I heard from Dee Dee. Right away I felt that the dealership was welcoming and that they didn't want to sell a car but build a relationsh within a day I heard from Dee Dee. Right away I felt that the dealership was welcoming and that they didn't want to sell a car but build a relationship. She went out of her way to find the car I wanted and find me the price I was looking for. She even recommended great places that wouldnt hassle me with selling my car and still offer a great price. Dee Dee made the process much easier then the other dealerships I made contact with. She deserves an A+ in customer service. Huw the FIAT manager made sure everything I needed was available to me. He didn't pressure us into the buy but instead explained why FIAT is better then its competitors. He made sure that I knew I was buying a great product. Youhanna is the best finance manager I have ever dealt with. He listened to what I wanted and didn't put in any hidden finance fees. He knew I had a price range I had to stay within and worked with me exactly how I wanted to. Motorvillage LA Dodge, FIAt, Ram and Jeep is the best dealership to buy your car from. Get in contact with Dee Dee or Huw and they will make sure that you get what you are looking for and won't play around with you. More

Michael was very sociable and friendly, but also very professional. Michael worked hard to find me the best possible option at an affordable rate. He was understanding to my own circumstances, and went o professional. Michael worked hard to find me the best possible option at an affordable rate. He was understanding to my own circumstances, and went out of his way to ensure that I left the dealer in a comfortable place. I couldn't be happier. More

This has to be the worst dealer ever.... They repeatedly treated me and my husband (whose a mechanic) like we were clueless about cars. They tried to sell us the car we spent 6 hours in there getting paperw treated me and my husband (whose a mechanic) like we were clueless about cars. They tried to sell us the car we spent 6 hours in there getting paperwork together for 4,000 over bluebook value. It was a complete and utter mess!!! The manager Red is a total jerk telling us oh well if you cant afford it maybe you should just leave and later when our paperwork was mixed up because of some employee they fired (they seem to have alot of people fired from this place)we tried to speak to the general manger Red and he repeatedly ignored us stateing he was "busy" and then just flat out left early the day we were trying to get a hold of him. Their salesmen are so desperate to sell a car they dont care what paperwork gets messed up and it sad because the decor and cleaness of the whole place makes you think your making a good decision tring to buy a car here but its all a fasade!!! This place literally sticks their hand in your pocket when you get there and they held our i.d.s HOSTAGE when we said we might need time to think about it!!!! More

My experience was an overall good one. Michael Passage was knowledgeable and very professional. He listened to what I wanted in a car and gave his opinion when asked. He respected what I felt I could af was knowledgeable and very professional. He listened to what I wanted in a car and gave his opinion when asked. He respected what I felt I could afford to pay and didn't try to pressure me into buying a more expensive car. I was able to test drive a car and start the paperwork process, which we completed the following day in record time. I'm hoping my daughter will be able to have a comparable experience once she completes her education and is able to establish credit. More

Michael was amazing!! As a female, most car salesmen either write me off or try to take advantage of me. I felt neither from Michael who answered all of my questions, entertained my needing to take pict either write me off or try to take advantage of me. I felt neither from Michael who answered all of my questions, entertained my needing to take pictures in various Fiat color combos, was very charismatic as I sat at his desk during the financing process, and was overall amazing. Great experience, and I would recommend him to any of my friends and family ( I am one picky girl might I add!). The GM, John, was also amazing, and together Michael and John are a great team. Fiat Motor Village is like walking into your Nonna's home, very inviting and friendly ... all they need is some fresh espresso and some chianti!!!! More

He was a contact from a car buying service. When I called him back he flatly told me they didn't have what I wanted. Didn't seem in the least interested in helping me find an alternative. Seemed rushed, dism him back he flatly told me they didn't have what I wanted. Didn't seem in the least interested in helping me find an alternative. Seemed rushed, dismissive, and wasn't really listening. Asked a simple yes/no question about option availability on their other vehicles that may have helped me find an alternative. He said he'd get back to me. The next day I hadn't heard from him and I called him back. He seemed annoyed that I was calling him. Didn't have any info for me. Again, said he'd call me back. That was over two weeks ago. I guess the upside is, if you're looking for the opposite of the typical salesman (pushy and aggressive), I guess this is your guy: passive, disinterested, never calls you back, couldn't care less about getting your business. More

Michael & John were great... They were both very informative and Michael's passion for FIAT is very clear from the start. These guys were great. They understood my needs and wants and were very pati informative and Michael's passion for FIAT is very clear from the start. These guys were great. They understood my needs and wants and were very patient with me. I HIGHLY RECOMMEND! More

Our first impression of Motor Village LA was that it was clean and everyone that we spoke with were polite. The sales staff were able to answer all our questions. From test drive to purchase we were satisfi clean and everyone that we spoke with were polite. The sales staff were able to answer all our questions. From test drive to purchase we were satisfied with the professionalism of each sales manager we spoke to! More