Lou Bachrodt Auto Mall - Service Center

winter tires Courtney is my advisor and she is very helpful and has helped me make decisions. I trust her which is such a huge thing when it comes to my car. I wou Courtney is my advisor and she is very helpful and has helped me make decisions. I trust her which is such a huge thing when it comes to my car. I would probably be going somewhere else for service at this point except I trust her judgement and advice and the service itself has consistently proven to be exceptional work. More

Wonderful service and outstanding service techs We couldn't be more happy with this dealership. I have always bought my vehicles from this dealer and wouldn't go any place else We couldn't be more happy with this dealership. I have always bought my vehicles from this dealer and wouldn't go any place else More

Complimentary Snacks & Beverages The staff was friendly & the waiting area was nice, along with complimentary snacks & beverages, which was an unexpected treat. They had a huge flat s The staff was friendly & the waiting area was nice, along with complimentary snacks & beverages, which was an unexpected treat. They had a huge flat screen tv & vending machines as well. More

Excellent service Great customer service friendly professional and will recommend the service center to family and friends. The rep keep me updated offered coffee made Great customer service friendly professional and will recommend the service center to family and friends. The rep keep me updated offered coffee made sure my wait time was minimal. Very pleased More

Well run service Dept. Jenifer got me in, checked for any recalls, checked to see what maintenance needed to be done, and got me in and out with a minimum of fuss. Good job! Jenifer got me in, checked for any recalls, checked to see what maintenance needed to be done, and got me in and out with a minimum of fuss. Good job! Thank you as always! More

Damaged Destroyed During Diagnostic We brought our 2005 Chevy cobalt with 112,000 miles with regular upkeep into our mechanic due to engine protection mode otherwise known as limp mode. We brought our 2005 Chevy cobalt with 112,000 miles with regular upkeep into our mechanic due to engine protection mode otherwise known as limp mode. Our mechanic was unable to determine the reason after checking several things and pulling codes on the motor he decided we shoulD send it to LOU BACHRODT The local Chevrolet Dealer here in Rockford. After their service department had it for a lengthy amount of time they called and told me the car was pushed outside due to the chance of it receiving damage due to it running. I was presented with a $420 bill for diagnostics and told the timing chain had jumped. The dealer was kind enough to offer me a refund on the $420. However since they did over $4000 damage during the diagnostics I took that as a slap in the face. Beware of Lou Bachrodt Chevrolet service department! I would steer clear of the dealership completely! I would definitely not recommend this dealership. Beware and go elsewhere! More

Well organized and profesionally run Service Department I brought my 2016 GMC Sierra in to Lou Bachrodt for the airbag and pretensioner recall. I was very impressed with the organization, expedience, and p I brought my 2016 GMC Sierra in to Lou Bachrodt for the airbag and pretensioner recall. I was very impressed with the organization, expedience, and professionalism of the Service Department. My Service Representative was very well informed and answered all of my questions and concerns. I will definitely be returning to Lou Bachrodt for any future service that my truck may need. .............. Jeff N. More

Just plain GREEDY! My service call eas at 7:45am its 3 hours later and they charged a $140.00 to check a service engine light that they fixed six months ago. No more Che My service call eas at 7:45am its 3 hours later and they charged a $140.00 to check a service engine light that they fixed six months ago. No more Chevrolet 's for me. Everybody will check your service engine light for free! They even had the audacity to yell me they had to hold my car until they received payment! I will never step foot in this foxhole again. Thank God i had a 140.00 or otherwise i would have caught a case! Never ever would i say something so stupid to a customer! More

Great Service Experience I had a great experience from the time I called the dealership to when I was leaving with my car. I am not from the city, but was working in town. I I had a great experience from the time I called the dealership to when I was leaving with my car. I am not from the city, but was working in town. I took my car in and my service associate was fantastic. His name was Nick. In many dealerships they are more focused on telling me about the service diagnostic fee as if they think I am going to get my diagnosis and leave. Through the entire process Nick was very friendly and explained what they would do. He professionally explained that they would have a fee if it was not warranty and I chose not to fix the car with them, but he did it in a way that made me feel they were trying to do everything to help me. This was on a Friday. they found 1 part that needed to be replaced, but didn't have the other one available. I had to come back and finish the repair. They gave me shuttle service promptly to my work site and in all phases treated me with the utmost sense of urgency and courtesy. I have been to many dealerships and this was my best experience in the last 20 years.. Thank you More

Excellent service Everyone was very polite and my car was serviced so quickly. Larry took me to work then picked me up to take me back to my car. He is such a nice guy Everyone was very polite and my car was serviced so quickly. Larry took me to work then picked me up to take me back to my car. He is such a nice guy and really enjoys what he does. I really appreciated everyone's professionalism. More