Lou Bachrodt Auto Mall - Service Center

VERY GOOD SERVICE I called to check about my 5 yr status, Joe checked it out and made my appointment right away. He called and let me know when my auto was ready and m I called to check about my 5 yr status, Joe checked it out and made my appointment right away. He called and let me know when my auto was ready and made sure I had transportation. Jennifer has also been a great service adviser since I purchased auto. Great Team More

Great service Courtney in service is awesome. She really knows her stuff. I only deal with her, she has never let me down. Give her a call. Courtney in service is awesome. She really knows her stuff. I only deal with her, she has never let me down. Give her a call. More

awesome Ryan was great with making sure my car was fixed correctly. He did not try to make excuses as others had in the past. He was also very friendly. Ryan was great with making sure my car was fixed correctly. He did not try to make excuses as others had in the past. He was also very friendly. More

For the first time my car was serviced in an hour. I called at noon and was happy that Tris was able to fit me in at 2:30. Oil changed was done in a timely manner. I called at noon and was happy that Tris was able to fit me in at 2:30. Oil changed was done in a timely manner. More

Recent Service Visit Steve Dreesen, the service manager, understands precisely what a BMW customer (and any customer, for that matter) wants: 1. A prompt return call Steve Dreesen, the service manager, understands precisely what a BMW customer (and any customer, for that matter) wants: 1. A prompt return call if he is not immediately available; 2. An effort to schedule the car for service as quickly as possible, under the circumstances; 3. Courteous staff; 4. A clear description of what is recommended / needed; 5. A good estimate of the likely cost; and 6. High quality, detail-oriented work on the car. The cost to properly maintain a BMW is not insubstantial. However, when the accompanying service is outstanding, as it is at Bachrodt BMW, a customer readily accepts this as the cost of owning and properly maintaining a precision machine. Steve Dreesen is a consummate professional who exemplifies the concept of customer service. He should be applauded, and promoted as appropriate. It is our pleasure to have our X5 serviced at Bachrodt BMW because of people like Steve, as well as Joe who is now in the service department. Keep up the good work, Bachrodt BMW! M Gravino More

VW service visit Courtney Karau is a most perceptive young woman who listens to the customer, making certain she understands the reason for the service appointment. An Courtney Karau is a most perceptive young woman who listens to the customer, making certain she understands the reason for the service appointment. And then she takes action, allowing the customer to relax in the guest lounge or, if the appointment is going to take longer, to go about the customer's own routine, returning when the work is completed on the automobile. And Courtney is not afraid to stand up for the customer, inserting herself between the customer and the mechanics in making certain the problem is corrected the first time around. I like that! And I am glad to have Courtney as my Volkswagen service writer at the Bachrodt Auto Mall. More

My GMC needed repairs- several days Courtney was great! SWEET!!! So sweet! Excellent and prompt communciations which we so appreciated it! Courtney was wonderful!!! Would highly recom Courtney was great! SWEET!!! So sweet! Excellent and prompt communciations which we so appreciated it! Courtney was wonderful!!! Would highly recommend! Lou Bachrodt is most reputable in Rockford area! More

Love it! One recommendation Always great service and the people are so friendly. One thing that's been bothering me lately is the amount of sales calls I receive to trade in my c Always great service and the people are so friendly. One thing that's been bothering me lately is the amount of sales calls I receive to trade in my car when I've already spoken with reps to say I'm not interested. We're upside down on our loan so it wouldn't make sense. Perhaps better record keeping would help? More