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Lou Fusz Ford - Service Center

Chesterfield, MO

4.6
1,612 Reviews

1,612 Reviews of Lou Fusz Ford - Service Center

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November 29, 2023

Experience was great They took care of all. my concern was even able to take care of my recalls for me. More

by Michaellw314
Recommend Dealer
Yes
Employees Worked With
Jaclyn McAllister
Nov 30, 2023 -

Lou Fusz Ford responded

Thank you for taking the time to leave us a review. We are happy to have you as a customer, and we look forward to seeing you again.

November 28, 2023

Communication with the service writer could have been better. The main problem was waiting for parts for my vehicle. More

by keckjr
Recommend Dealer
Yes
Nov 29, 2023 -

Lou Fusz Ford responded

We are delighted to learn about the excellent experience you had at our store. Our dedicated staff consistently strives to ensure customer satisfaction. We eagerly anticipate the opportunity to serve you once more!

November 28, 2023

Good communication and quick, quality work Nice area to wait and clean rest rooms Rick in service was great to work with More

by Satisfied Client
Recommend Dealer
Yes
Nov 29, 2023 -

Lou Fusz Ford responded

We are delighted you had such a great experience with us! Thank you so much for sharing your kind words. We value your business and look forward to seeing you in the future!

November 25, 2023

simple great efficient easy scheduling liked valet service and friendly customer service really like ford More

by dryer4
Recommend Dealer
Yes
Nov 27, 2023 -

Lou Fusz Ford responded

We appreciate you taking the time to leave us a review. We are happy to serve you in our store, and we look forward to serving you again.

November 25, 2023

It was great. I especially liked the 'valet ' service. They found the problem and fixed it. More

by Retiredinsuranceguy
Recommend Dealer
Yes
Employees Worked With
Jaclyn McAllister
Nov 27, 2023 -

Lou Fusz Ford responded

Thank you for taking the time to leave us a review. We are happy to have you as a customer, and we look forward to seeing you again.

November 23, 2023

Keep having issues. Have had to pay twice for no service done the light they said was one was not the one even on when I brought it in and had not been back on. The firs More

by ABBYLILLEY5
Recommend Dealer
No
Nov 27, 2023 -

Lou Fusz Ford responded

Thank you for bringing this issue to our attention. We will be passing your message along to our management team. We are constantly working to give our customers the best experience possible, and we hope to resolve this issue and see you in our store again.

November 17, 2023

They were prompt, called me as needed. I just wish their pricing was kinder to me. More

by MARKSMYAGENT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brad
Nov 21, 2023 -

Lou Fusz Ford responded

We are grateful for taking the time to share your store experience. We're happy to provide you with an acceptable experience. Looking forward to your next visit with us!

November 16, 2023

The staff was extremely friendly and helpful. The waiting room was very welcoming as well More

by lawson.andrew34
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
Nov 17, 2023 -

Lou Fusz Ford responded

We are delighted you had such a great experience with us! Thank you so much for sharing your kind words. We value your business and look forward to seeing you in the future!

November 14, 2023

Great communication Friendly. Easy to work with. Reasonably priced Always a great place to take my cars More

by Matt V
Recommend Dealer
Yes
Employees Worked With
Brad
Nov 15, 2023 -

Lou Fusz Ford responded

Thank you! We appreciate you as our customer, and we would be happy to work with you again!

November 10, 2023

Very efficient, service appointment was on time, friendly and very knowledgeable staff, would highly recommend More

by Suzykute
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cory Laneman
Nov 15, 2023 -

Lou Fusz Ford responded

We are delighted you had such a great experience with us! Thank you so much for sharing your kind words. We value your business and look forward to seeing you in the future!

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