Lou Fusz Ford - Service Center

I came in a few days ago to have something checked and the service advisor (don't remember his name, it was not Mr. Flynn) really came across as not caring. "Dont't have time to look at it today. Here's the service advisor (don't remember his name, it was not Mr. Flynn) really came across as not caring. "Dont't have time to look at it today. Here's my card call and schedule an appointment". I thoughr I'd give them another shot. I came in today and Mr. Flynn and Mr. Decker took care of the problem within and hour and both were very professional and courteous. I realize that at times you are very busy and maybe today I hit it at the right time but the initial service advisor came across as being rather brusque. More

The emission light on our 2005 Ford Mustang displayed requiring immediate service attention per the Ford Owners Manual. We took the vehicle immediately to Lou Fusz Ford in Chesterfield for service. The requiring immediate service attention per the Ford Owners Manual. We took the vehicle immediately to Lou Fusz Ford in Chesterfield for service. The vehicle was placed on the dignostic machine and indicated a code that represented electric fuel pump malfunction. Per the professionals we agreed to have the fuel pump replaced at a cost of $647.67. Within 2 weeks same display indicating emission service required reappeared. The vehicle was returned and a diagnostic test revealed the identical finding. Service personnel admitted that this finding was incorrect as the pump did not need replacement, and admitted that the original finding requiring the new pump was not necessary. They decided to try another less costly repair, but were not confident that the findings were correct or that the emmission repair was complete. They explained that the diagnostic test was a starting point! However, the Service person did agree that the difference in repair cost would be refunded, and hoped that new repair worked. The difference in cost was approximately $400.00. When we arrived at the dealership to retrieve the vehicle, we were presented with a credit of $89.00, not $400.00 as agreed. The cashier was very surprised we were not happy with the amount of the credit and went to the Service Manager to inform us how they arrived at that amount. He informed us that he was willing to credit the cost of the fuel pump, but not the labor as they still had to work on the vehicle. It was ridiculous to expect a consumer to pay a repair person for the labor to install something that wasn't in need of repair. After an intensive battle with the Manager he finally agreed to the credit, but it was an absolute nightmare and caused my husband and myself to rethink purchasing future vehicles from FORD. The Bottom line, CONSUMER BEWARE OF THIS SERVICE DEPARTMENT!!!!!!!!!!!!!!!!!!!!!!!!!!!!! More