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Lou Fusz Ford - Service Center

Chesterfield, MO

4.6
1,612 Reviews
Call Service Center (636) 238-5919

1,612 Reviews of Lou Fusz Ford - Service Center

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May 13, 2023

Great. Got a rental Kept in touch with me to tell me where they were at in the repair More

by Azarnoosh Ashrafzadeh
Recommend Dealer
Yes
Employees Worked With
Rick
Report | Print
May 15, 2023 -

Lou Fusz Ford responded

We are happy to hear about your wonderful experience in our store. Our staff is always working hard to keep customers happy. We look forward to seeing you again!

May 12, 2023

Always a pleasant experience. I feel like they have my best interests at heart concerning my vehicle More

by Kurt@fmsfurniturereps.com
Recommend Dealer
Yes
Employees Worked With
Rick Dana
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May 12, 2023 -

Lou Fusz Ford responded

We are happy to hear about your wonderful experience in our store. Our staff is always working hard to keep customers happy. We look forward to seeing you again!

April 28, 2023

I checked in after hours, but truck wasn't looked at for several days. I was given a phone number to text but no one ever answered the texts. I was told after parts were ordered it would hopefully be ready More

by Jocr102@bellsouth.net
Recommend Dealer
Yes
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May 01, 2023 -

Lou Fusz Ford responded

Thank you for taking the time to bring this to our attention. We will be passing your message along, and we hope to see you again.

April 26, 2023

Brad lied and tried to overcharge I think I covered it Blah blah blah blah More

by KSUFAN88@CHARTER.NET
Recommend Dealer
No
Employees Worked With
Brad
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May 01, 2023 -

Lou Fusz Ford responded

Thank you for bringing this issue to our attention. We will be passing your message along to our management team. We are always working to give our customers the best experience possible, and we hope to resolve this issue and see you in our store again.

April 22, 2023

I was able to schedule service on line with conformation of date and time. Service was fast and waiting area was clean and accommodating. More

by JBGOULD0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Dana
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Apr 25, 2023 -

Lou Fusz Ford responded

Thank you! We appreciate you as our customer, and we would be happy to have you in our store again!

April 22, 2023

Listened to my concerns and made suggestions for service on my truck Advisor was very helpful. More

by Kurtzang@me.com
Recommend Dealer
Yes
Employees Worked With
Service advisor
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Apr 22, 2023 -

Kurtzang@me.com responded

Advisor was very helpful

April 15, 2023

Service quick and everying was kind, curtious and helpful. Have used Lou Fusz Ford in the past and will continue to use them. More

by CSTELLERN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
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Apr 17, 2023 -

Lou Fusz Ford responded

We are happy to hear about your experience in our store. Thank you for your kind words. We look forward to seeing you again!

April 15, 2023

Great service again. In and out as promised. Ready to help every time. Will be back the next time we need service. More

by GroverSJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick
Report | Print
Apr 17, 2023 -

Lou Fusz Ford responded

We appreciate you taking the time to leave us a review. We are happy to serve you in our store, and we look forward to serving you again.

April 13, 2023

Great experience, easy to deal with. Explained all added services before the start of appointment More

by Jonathanpier13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Stahl
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Apr 17, 2023 -

Lou Fusz Ford responded

We are delighted to hear that you had such a great experience with us! Thank you so much for sharing your kind words. We value your business and look forward to seeing you in the future!

April 12, 2023

My experience was great! Everything was quick and painless and the rental car was very nice! More

by MRSWHITE22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaqueline in service and Zach Kroll and the two ladies in your rental department. And you guy who drove me to work and picked me up is so nice!!
Report | Print
Apr 13, 2023 -

Lou Fusz Ford responded

We are delighted to hear that you had such a great experience with us! Thank you so much for sharing your kind words. We value your business and look forward to seeing you in the future!

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