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1,612 Reviews of Lou Fusz Ford - Service Center
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January 27, 2024
Excellent! Love the valet to and from work! It was perfect because it is always hard to find the time to drop it off myself and organize a ride. Love the valet to and from work! It was perfect because it is always hard to find the time to drop it off myself and organize a ride. More
by kimbax
Verified CustomerEmployees Worked With
Brandon
January 27, 2024
Nothing horrible except that the signage on where to go for certain things needs to a little more noticeable, people aren't fond of going to one building then immediately go get in there car to drive to th for certain things needs to a little more noticeable, people aren't fond of going to one building then immediately go get in there car to drive to the service center......actual customer service and service department employees are top notch and very respectable and knowledgeable. More
by N.hopkins1983
Employees Worked With
Brad
January 27, 2024
We had a schedule appointment for a steering shaft noise. This was the second time in for the same issue. After leaving the truck the service department took the steering apart and left the truck unable to d This was the second time in for the same issue. After leaving the truck the service department took the steering apart and left the truck unable to drive for “3” solid weeks. We called several times and could not get anyone to answer. We finally have the truck back but the entire situation was not good and no one ever apologized or offered a loaner vehicle or anything. Keep in mind this is a $100k new truck with 15k miles. Not good and not happy! More
by TDWARD
Employees Worked With
Jaclyn
January 26, 2024
New key fob & fob programming. Great CS. Brandon was very helpful. Had it done within a couple hours. P/U went smooth. Fob worked as expected. Great CS. Brandon was very helpful. Had it done within a couple hours. P/U went smooth. Fob worked as expected. More
by Dennis
Employees Worked With
Brandon
January 24, 2024
It was the day the ice storm occurred. ..my appt was supposed to be at 10am...Rick rescheduled it for me to 1pm and got my truck completed in an hour...he was very professional and personab ..my appt was supposed to be at 10am...Rick rescheduled it for me to 1pm and got my truck completed in an hour...he was very professional and personable...great experience...I was going to Pundmann...now I'm a Lou Fusz customer More
by Stephen45
Employees Worked With
Rick Dana
