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2,575 Reviews of Lou Fusz Kia - Service Center
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Verified Customer
June 10, 2025
I put in an online service appointment through the Lou Fusz Kia website 4 days before coming into the shop, stating that I was coming in for a recall, oil change maintenance, and to look a couple pieces o Fusz Kia website 4 days before coming into the shop, stating that I was coming in for a recall, oil change maintenance, and to look a couple pieces of trim that needed to be glued back down. Even though the website appointment expressly stated that I was coming in for the recall (and had a specific button to alert the servicing team that it was for a recall), I was notified that they didn't have the parts and that I would have to come back at a later time to have them complete the recall repair. This is after the car had been in the shop for 3 hours that day. I used the systems provided by Lou Fusz Kia to make the team aware of what I was coming in (VIN locator on servicing website to notify owners if vehicle is under recall, scheduling button to state that I was coming in for recall) and it seems those details just weren't reviewed until after I had dropped off the car. I am disappointed by the teams' nonchalance when I asked if anyone had checked to see if any parts were needed to be ordered for the recall before I dropped off the car. But the team made sure they were able to complete the $400 maintenance package on the vehicle while it was in the shop... More
by dragonmets
Employees Worked With
Stephen Pfleege, Jeffrey Turner
June 05, 2025
As always, my service appointment was a solid experience. Great communication, facilities, and service. Zack L is always knowledgeable, professional and exceeds expectations. Great communication, facilities, and service. Zack L is always knowledgeable, professional and exceeds expectations. More
by RICHARDDBLY
Employees Worked With
Zack Lentz
June 05, 2025
Great communication throughout the warranty repair process. Able to get a loaner car in a timely manner. I’m very satisfied with how quickly I could get in and get an appointment. Other area dealers a process. Able to get a loaner car in a timely manner. I’m very satisfied with how quickly I could get in and get an appointment. Other area dealers are often booked out a month for even an oil change and tire rotation. More
by HappyWarrantyCustomer
Employees Worked With
Zack Lentz
June 04, 2025
Very pleased with the waiting area and the staff are very informative. Overall, usually a good experience. informative. Overall, usually a good experience. More
by odelehr6
Employees Worked With
May 31, 2025
My truck was sent there for repair the right rear was never done they said vechele was finished hope this can be resolved never done they said vechele was finished hope this can be resolved More
by donna2all@sbcglobal.net
Employees Worked With
Worked with receptionist who is trying to get things taken care of Lou fusz sent my truck there for repair damage that was done at their O’Fallon dealership she is trying to recover work order
May 30, 2025
No attempt at upsetting. .. did what I needed done in the time they said it would be done. Also had a relaxing, well stocked waiting roo. .. did what I needed done in the time they said it would be done. Also had a relaxing, well stocked waiting roo. More
by bigdane76
Employees Worked With
Don't recognize any of these people
