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2,559 Reviews of Lou Fusz Kia - Service Center
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Verified Customer
May 14, 2025
Everyone is extremely helpful. I had my truck inspected at an independent shop and they found a few things that needed repaired. I called Lou Fusz to see if it was under warranty I had my truck inspected at an independent shop and they found a few things that needed repaired. I called Lou Fusz to see if it was under warranty. They confirmed it was and while doing their inspection they found other items in need of replacement and under warranty also. They saved me from having the parts fail before replacing them. More
by bob.otte
Employees Worked With
Repair shop
May 10, 2025
Lou Fusz Kia is an excellent place to buy a vehicle and get it serviced. Everyone is friendly and efficient. get it serviced. Everyone is friendly and efficient. More
by magellan1522
Employees Worked With
May 09, 2025
Things wee tense at first. I bought a preowned vehicle that took on water to the interior during rain. First time I tried to remedy that with service I was told I’d need to I bought a preowned vehicle that took on water to the interior during rain. First time I tried to remedy that with service I was told I’d need to pay $180 for a diagnostic. I was dismayed. After talking to Shane directly they seem to have remedied the problem. I am hopeful and grateful. Service operators are great by the way! More
by cdmaitz
Employees Worked With
Shane 5 stars as well as the service liaison with the customer keyboard! Fantastic!
May 06, 2025
The service department, specifically Jeffrey Turner was very professional with great communication along with an excellent level of service. very professional with great communication along with an excellent level of service. More
by luigivigna
Employees Worked With
Mike Feinstein, Jeffrey Turner
May 05, 2025
I paid $180 to diagnois issue with my vehicle but was told vehicle unsafe to drive due to brake issue; I did not bring my vehicle in for brakes; I brought it for diagnosis because it jerked and died out; told vehicle unsafe to drive due to brake issue; I did not bring my vehicle in for brakes; I brought it for diagnosis because it jerked and died out; I can appreciate the multipoint inspection but want to know why was I charged if shop felt vehicle unsafe to drive cause I am still having the issue I originally complained about!! Rip off More
by MSLILPAT8
Employees Worked With
Service Department
May 04, 2025
Steven went above and beyond with customer service and everyone else I interacted with was great too. This continues to be the only Kia dealer I’ll go to in STL. They’re the best! everyone else I interacted with was great too. This continues to be the only Kia dealer I’ll go to in STL. They’re the best! More
by lav1026
Employees Worked With
Steven in car service department- 5 stars
May 03, 2025
I had the first oil change on a new Kia that I bought there. It was a fine oil change, but no bargain and it could have just as well been at my local shop instead of 10 miles away at the dealer. The stat there. It was a fine oil change, but no bargain and it could have just as well been at my local shop instead of 10 miles away at the dealer. The state emission test was done but I didn’t get a printout since the machine was working. I was told they would upload the results to the system later. So a couple weeks later I’m renewing my plates and find nothing in the system. I call Lou Fusz and am told there’s nothing they can do without my car. Drive the 10 miles and they’ll fix me up. I say no to that. I pay $24 to my local guy for the emission check and say good bye forever to Lou Fusz Kia. More
by kelley5408
Employees Worked With
Service
