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Lou Fusz Kia - Service Center

St. Louis, MO

4.5
2,558 Reviews
Call Service Center (314) 208-2444

2,558 Reviews of Lou Fusz Kia - Service Center

Sort by
September 01, 2022

Quick and easy to get my car taken care of! Recalls and new tires, oil change and a good once over,and now my Kia Soul is road worthy! More

by dawnclemons15
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Derlerth
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Sep 02, 2022 -

Lou Fusz Kia responded

We appreciate you taking the time to leave us a review. We are happy to serve you in our store and we look forward to serving you again.

August 31, 2022

Picked up a nail in a tire. Came in without an appointment. Always courteous service. More

by cja1958
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I can't remember the lady's name, very nice though.
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Sep 02, 2022 -

Lou Fusz Kia responded

We are happy to hear about your experience in our store. Thank you for your kind words. We look forward to seeing you again!

August 31, 2022

The service rep was polite cordial and helpful attentive very patient in explaining the services and the price I felt comfortable with the service More

by russelladrienne3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Hough
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I can not remember
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Sep 02, 2022 -

Lou Fusz Kia responded

Thank you for sharing your experience in our store. We are happy to give you the best experience possible and we hope to see you in our store again!

August 30, 2022

Great experience in the service department with a reasonable wait. As always, Kevin is an excellent service advisor. Highly recommend. More

by thofli
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Hough
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin (in service)
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Sep 02, 2022 -

Lou Fusz Kia responded

Thank you for your kind words about our store. We are happy to have you as our customer, and we look forward to seeing you in our store again in the future!

August 30, 2022

Terrible service! Had went in for an scheduled oil change took to long. Asked me if I wanted a car wash and didn’t wash it just vacuum the floors. Then my engine light More

by bernaughdangelo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Macey Oates
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Sep 02, 2022 -

Lou Fusz Kia responded

Thank you for bringing this issue to our attention. We will be passing your message along to management. We always strive to give our customers the best experience possible, and we hope to resolve this issue and see you in our store again.

August 28, 2022

Excellent service and customer care. This is our sixth car purchased from the Lou Fusz. More

by G. Forrest
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service
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Aug 29, 2022 -

Lou Fusz Kia responded

Thank you for sharing your experience in our store. We are happy to give you the best experience possible and we hope to see you in our store again!

August 28, 2022

Service Dept. is the best another great job well done and as always took care of us and got us in to fix the issue and got us on our way quickly. More

by MEDLIN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Derleth
Report | Print
Aug 29, 2022 -

Lou Fusz Kia responded

Thank you for taking the time to leave us a review. We look forward to seeing you in our store again.

August 27, 2022

the service manager was kind and helpful. HOWEVER, I still feel Kia corporate is terrible and cares little about consumers of their products. HORRIBLE corporation. More

by RAGERONSIN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pollard, Nicci
Report | Print
Aug 29, 2022 -

Lou Fusz Kia responded

Thank you for bringing this issue to our attention. We will be passing your message along to management. We always strive to give our customers the best experience possible, and we hope to resolve this issue and see you in our store again.

August 27, 2022

Lou Fusz is THE only one who works on my car. I bought it there and I trust them More

by joan.roberson13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Today I dealt with Zack but also said hi to Andy and Kevin
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Aug 29, 2022 -

Lou Fusz Kia responded

We are happy to hear about your experience in our store. Thank you for your kind words. We look forward to seeing you again!

August 26, 2022

I was so pleased that on a Saturday afternoon, Lou Fusz Kia was able to help me put in a new battery. The service was friendly and succinct. It was much appreciated. More

by STLCOONS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nikki?
Report | Print
Aug 26, 2022 -

Lou Fusz Kia responded

Thank you for your kind words about our store. We are happy to have you as our customer, and we look forward to seeing you in our store again in the future!

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