Back

Lou Fusz Kia - Service Center

St. Louis, MO

4.5
2,610 Reviews

2,610 Reviews of Lou Fusz Kia - Service Center

Sort by
July 14, 2022

Service folks are always helpful. The job was finished even more quickly than I expected. Very comfortable waiting area. More

by alan_ruby
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I don't know the name of the service person I dealt with, but she was great.
Jul 15, 2022 -

Lou Fusz Kia responded

We appreciate you taking the time to leave us a review. We are happy to serve you in our store and we look forward to serving you again.

July 14, 2022

The service was great, waiting area was nice and clean everyone was nice and perfessional More

by haywoods
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach- Service
Jul 15, 2022 -

Lou Fusz Kia responded

Thank you for taking the time to leave us a review. We look forward to seeing you in our store again.

July 14, 2022

I had to take my car back in once I drove 1000 miles! I was in and out in a jiffy! Zach explained the next couple steps I have to do. He was very friendly and helpful! More

by SASTOUGH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zachery Lentz
Jul 15, 2022 -

Lou Fusz Kia responded

Thank you for your kind response! We are happy that we were able to get you back out on the road safely. We look forward to seeing you in our store again in the future! Please let us know how we can give you a five-star experience next time!

July 13, 2022

The work was done promptly and the lounge was very comfortable while waiting. I really appreciate the car wash and vacuum service as well. More

by KLEECLARK56
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Lentz
Jul 15, 2022 -

Lou Fusz Kia responded

We are happy to hear about your experience in our store. Thank you for your kind words. We look forward to seeing you again!

July 13, 2022

It was an awful long wait for as little work that was done. I was pleased that it only came to $68.00. Still, 2 hours for an oil change is rather excessive. More

by thechessking
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tracy Chavers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 15, 2022 -

Lou Fusz Kia responded

Thank you for bringing this issue to our attention. We will be passing your message along and we look forward to giving you a five-star experience next time!

July 12, 2022

Very efficient process. They completed the work in under an hour which was great. I’m glad I purchased from Lou fuse Kia. More

by immwoollard
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zack
Jul 15, 2022 -

Lou Fusz Kia responded

Thank you for taking the time to leave us a review. We look forward to seeing you in our store again.

July 08, 2022

Professional staff who communicated well with me and who made my car look brand new. Absolutely gorgeous! More

by l_franks
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bret, receptionist (Nicole?)
Jul 11, 2022 -

Lou Fusz Kia responded

Thank you! We are happy to have you as our customer and we hope to see you again!

July 07, 2022

This was my first service at Lou Fusz for my Telluride purchased there in March. I was completely satisfied with the experience which included an oil change and tire rotation. Service was completed prompt More

by mdkenney
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicci Pollard
Jul 08, 2022 -

Lou Fusz Kia responded

We appreciate you taking the time to leave us a review. We are happy to serve you in our store and we look forward to serving you again.

July 06, 2022

The service team is always friendly, work quickly and keep me updated throughout the process. They keep me on track and help out when I need to get things done while my car is getting work done. Their co More

by Robin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zack Lentz, Kevin Derleth, Nate
Jul 08, 2022 -

Lou Fusz Kia responded

We are happy to hear about your experience in our store, Robin. Thank you for your kind words. We look forward to seeing you again!

July 06, 2022

Kevin in the service department was amazing. Helped get my engine replacement fully covered by recall. Kept in contact with me about status and felt very well informed. More

by LEAH.CUOCO
Recommend Dealer
Yes
Employees Worked With
Kevin
Jul 08, 2022 -

Lou Fusz Kia responded

We appreciate you as our customer, Leah. Thank you for taking the time to leave us a review, and we hope to see you again!

...
120
...