Back

Lou Fusz Kia - Service Center

St. Louis, MO

4.5
2,556 Reviews

2,556 Reviews of Lou Fusz Kia - Service Center

Sort by
June 03, 2022

Professional body work courteous service nice paint match to the original paint job to detail. More

by owhiteside61
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
John Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 06, 2022 -

Lou Fusz Kia responded

We are happy to hear about your experience in our store. Thank you for your kind words. We look forward to seeing you again!

June 02, 2022

Car still has the same problem. It stopped again and is not working. Called Zack Lentz Assistant Service Manager and the car was towed there today. I’m not a happy driver. I paid More

by EARTJONES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Zack Lentz
Jun 02, 2022 -

Lou Fusz Kia responded

Hello, I am sorry you are not a happy driver. It is our #1 interest to have happy drivers. If this is something related to the previous repair, Lou Fusz will 100% take responsibility off all charges. As explained your last visit we had to correct work done at a different repair facility. You had coils and plugs installed incorrectly, we had to start with the obvious. If you would like to chat via phone, please feel free to reach out. With Respect, Andy Stumm 314-595-2940

June 01, 2022

I always get great service from this location and will keep coming back. Thanks Nikki!!! More

by SHANE054
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nikki P
Jun 03, 2022 -

Lou Fusz Kia responded

We appreciate you taking the time to leave us a review. We are happy to serve you in our store and we look forward to serving you again.

May 31, 2022

The staff is always very friendly and helpful. Their waiting area is clean and open. More

by wpatterson99
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Department
May 31, 2022 -

Lou Fusz Kia responded

Thank you for taking the time to leave us a review. We look forward to seeing you in our store again.

May 31, 2022

Great service, I have had all good experiences. They have always been fast and efficient. More

by MORGANJAREE06
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Berry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 03, 2022 -

Lou Fusz Kia responded

We are happy to hear about your experience in our store. Thank you for your kind words. We look forward to seeing you again!

May 30, 2022

Easy to book service appointments. Always on time with those appointments and space to wait in is very accommodating. Staff are friendly and helpful. More

by tcordia20
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Unsure
May 31, 2022 -

Lou Fusz Kia responded

We appreciate you taking the time to leave us a review. We are happy to serve you in our store and we look forward to serving you again.

May 27, 2022

They are courteous, friendly, and eager to help you. Car is ready when or before the time they stated. All the Service Technicians are eager to help. More

by KATHIRE58
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicci Pollard
May 31, 2022 -

Lou Fusz Kia responded

We appreciate you taking the time to leave us a review. We are happy to serve you in our store and we look forward to serving you again.

May 27, 2022

service department does a fantastic job and even washes my car I can trust them More

by mrsb3939
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keven in service
May 31, 2022 -

Lou Fusz Kia responded

Thank you! We are happy to have you as our customer and we hope to see you again!

May 31, 2022 -

mrsb3939 responded

You have my business

May 27, 2022

Kevin is amazing to work with, he is courteous and friendly. He always lets me know what is best for my service. More

by pnderleth
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Derleth
May 31, 2022 -

Lou Fusz Kia responded

We are happy to hear about your experience in our store. Thank you for your kind words. We look forward to seeing you again!

May 27, 2022

Dealership did not cover 3 recalls. No attempt to work with customer to solve problem. More

by ahjonee
Customer Service
Recommend Dealer
No
Employees Worked With
Service
May 27, 2022 -

Lou Fusz Kia responded

Thank you for taking the time to tell us about your experience at Lou Fusz Kia. We appreciate your feedback since it helps us improve our service and your experience. As Service Manager of Lou Fusz Kia, I am sorry to hear that you found your servcie to be unsatisfactory. Please feel free to reach out to me directly by responding to this message so I can ensure you are satisfied with your experience. Andy Stumm 314-595-2940 astumm@fusz.com

...
120
...