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Lou Fusz Kia - Service Center

St. Louis, MO

4.5
2,610 Reviews

2,610 Reviews of Lou Fusz Kia - Service Center

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May 25, 2022

You couldn’t have a better crew working for you. They are professional, curious, and reassuring that the car is 100% in great shape when returning it back to you. Thank you More

by roses99
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maintenance department
May 27, 2022 -

Lou Fusz Kia responded

We appreciate you taking the time to leave us a review. We are happy to serve you in our store and we look forward to serving you again.

May 25, 2022

The crew are always courteous, friendly, and professional. I trust them all with my vehicle and my safety when I drive the car off the lot More

by roses99
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maintenance Department
May 27, 2022 -

Lou Fusz Kia responded

Thank you! We are happy to have you as our customer and we hope to see you again!

May 27, 2022 -

roses99 responded

Thanks for having such wonderful service

May 25, 2022

Second time the service dept came up with surprise fees on a vehicle in good condition and cited the manual which on further inspection did not match their “required” services and threatened void of our wa More

by amy.k.07
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Not including service
May 27, 2022 -

Lou Fusz Kia responded

Thank you for taking the time to bring this to our attention. We will be passing your message along and we hope to see you again.

May 24, 2022

They always do a fantastic job-always. They are always friendly and eager to help. More

by tks
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shelby Warren
May 27, 2022 -

Lou Fusz Kia responded

We appreciate you! Thank you for your kind words about our store. We look forward to seeing you again in the future!

May 24, 2022

Service department was great with explaining the issues with my car, scheduling was simple and quick and Brandi was great to work with as well. More

by kenderienzo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandi in Service
May 27, 2022 -

Lou Fusz Kia responded

We are happy to hear about your experience in our store. Thank you for your kind words. We look forward to seeing you again!

May 23, 2022

As usual, my recent experience with Lou Fusz Service was a good one. The representatives are professional, courteous, and know their job. I always leave there with confidence that my car is in good shape. More

by kay.reller
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service
May 27, 2022 -

Lou Fusz Kia responded

We appreciate you! Thank you for your kind words about our store. We look forward to seeing you again in the future!

May 21, 2022

Fast and reliable service. They explained everything that was happening and the wait wasn't long More

by kandyman82
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Macey Oates
May 23, 2022 -

Lou Fusz Kia responded

We appreciate you choosing our store. Thank you for you kind words. We hope to see you again!

May 21, 2022

Everyone is very friendly and professional. They know their business and take care of you. The facility has nice waiting room and amenities . Done in a timely manner More

by mhaber3750
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicci Pollard
May 23, 2022 -

Lou Fusz Kia responded

Thank you for leaving us a review. Let us know how we can give you a five star experience next time.

May 23, 2022 -

mhaber3750 responded

It is not the personnel fault. It is the pricing for the services. Like 30 to rotate tires when many places are free with oil change and the oil change is wayore aa well

May 20, 2022

Service staff was very cordial and accommodating. Price for the maintenance service was a bit steep from my experience at other Kia’s and luxury car dealerships. More

by curtdyl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Dept
May 23, 2022 -

Lou Fusz Kia responded

Thank you for leaving us a review. Let us know how we can give you a five star experience next time.

May 20, 2022

I have always had a great experience having my car service here. Been using Lou Fusz since moving to St Louis in 2018. As long as I live in the St Louis area I will not go anywhere else. The service t More

by justlivingthedream1959
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Larry Haywood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Full service team 5 stars.
May 23, 2022 -

Lou Fusz Kia responded

We appreciate you as our customer. Thank you for choosing our store. We hope to see you again!

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