Lou Fusz Kia - Service Center

Worked in a timely manner to service my vehicle. The service desk person was very friendly. service desk person was very friendly. More

Everyone is so courteous and helpful in explaining service needs. My scheduled appointments are always on time. service needs. My scheduled appointments are always on time. More

Everyone in the service department are very attentive and keep you updated while you wait. keep you updated while you wait. More

The staff is very nice and helpful every time we get our vehicle serviced. They do a great job. vehicle serviced. They do a great job. More

Service was very professional and executed in a friendly matter….and done in time frame inducated matter….and done in time frame inducated More

I brought my car in for a recall repair. Since I was already there, I mentioned a concern about my car. A week prior, I experienced a strong smell of fuel on the inside of my vehicle. The odor eventua already there, I mentioned a concern about my car. A week prior, I experienced a strong smell of fuel on the inside of my vehicle. The odor eventually dissipated but I was concerned so mentioned it. The person who was handling the matter explained the fee of $150 for a diagnostic. I contacted my spouse at this time to discuss whether or not we should move forward since I wasn't still experiencing the problem. The Kia repair rep said to us, "If we can't duplicate the problem, you won't be charged for a diagnostic." After the recall repair was completed, I was called and informed the car was finished and there would not be a charge. Shortly thereafter, the rep called and left a message informing me there would be a charge after all because a diagnostic was run. I was charged $150. We called back later in the day to complain but we were told there was nothing that could be done because the diagnostic was completed. Also, my car was not washed or sanitized. However, the rep noticed when the car was pulled up to deliver to me and a car wash was offered (and declined) at that time. On the positive side, the staff were pleasant and the work was completed in a timely manner. More

Service manager was very help throughout the entire repair process and made me aware of all issues with car repair. repair process and made me aware of all issues with car repair. More

I had two vehicles in for service in the same week. I have always given 5-stars and sang high praises for everyone. This is why I bring all of my vehicles to this location. The customer service and the a have always given 5-stars and sang high praises for everyone. This is why I bring all of my vehicles to this location. The customer service and the actual maintenance work performed has always been outstanding. There was a level of trust and respect that was established. It makes me sad to have to say that the customer service on September 23rd, 2021 was not a 5-star service day. This 3-star rating and review applies to the oil change and emissions inspection for the 2013 Kia Optima on the above-mentioned date. When I went to check out, Brandi gave me a total for my bill in an amount around $78. I was dumbfounded. I was also ordering a touch-up paint pen that was to be less than $20, so I was confused by the total. It was to my understanding due to the maintenance package that came at the time of the purchase of the vehicle there is to be no charge for the oil changes and emissions inspection. Since the Kia Optima is my mom’s vehicle and not mine, I was initially not even aware of this lifetime oil change maintenance package. After my father passed away several years ago, I took on the responsibility of caring for all of mom's needs including maintaining her vehicle. The first time I brought it in, it was the service advisor Kevin Derleth who was honest and informed me of the package for which I am very grateful. Kevin and other advisors in the past have always been outstanding to work with and provide a high level of excellence in customer service. Again, this standard of excellence is why I have kept coming back over the years and started even bringing my vehicle here. When I mentioned to Brandi that I didn’t think there was a charge for the oil changes, she looked up something in the computer and noted outloud that the vehicle has "lifetime oil changes." I asked that she double check on the no charge regarding the emissions inspection at which time she ended up asking another advisor. In conclusion, that was also to be no charge. She corrected/revised the bill and said there is no balance due for today. I replied with a smile "Well, that's a big difference in price isn't it?" She offered no apologies or acknowledgement of the error, just simply said "Yes." There was also a discussion about ordering a color pen to touch up some peeling paint near the windshield. My neighbor who had the same vehicle, also had the same issue with the paint in the same location. He had advised there was an issue of defect with the paint and the dealership took care of it. I inquired about this with Brandi. She said she checked and there wasn’t any kind of a recall or issues regarding the paint, but she could order me a touch-up paint pen and the cost was under $20. I didn’t think about it again until after I left and then, realized the pen was not ordered. If I had not said something, I would have been charged close to $80 that I did not owe. And, that sucks! I am a forgiving person, because I understand that in our humaneness, we all make mistakes. No one is perfect, including me. I wasn’t so much bothered by the overcharge that I caught - I initially chose to see it as an accidently error. Yet, the fact that there was no apology or acknowledgement of the error, this is what I found disconcerting and when trust became questionable. Overall, my encounter with Brandi was one that was respectful, friendly and courteous. The dealership was short staffed and extremely busy. Perhaps she is new and/or overwhelmed and it was genuinely an honest mistake. Even with all those factors taken into consideration, there is a level of trust that has now been undermined and that's very disappointing. I am not angry, nor even frustrated, just deeply disappointed by the breach of trust. I would have much rather had left another 5-star review. Yet, if I am not honest in my reviews and do not take the time to speak up with things aren't excellent, then those 5-stars wouldn't hold as much weight/value as they should. My hope is that something I have shared today can be used in a manner that is beneficial to bring forth positive changes. Thank you for caring enough about your customer experience to ask for a review and taking the time to listen. Best regards, Kathy More

I worked with Nicki Pollard who was very helpful & I worked with Nicki Pollard who was very helpful & empathetic to my situation. Thank you!!! I worked with Nicki Pollard who was very helpful & empathetic to my situation. Thank you!!! More

Was pleased with the service and the help received was second to none. I would recommend Service to anyone looking for excellent service... second to none. I would recommend Service to anyone looking for excellent service... More