Lou Fusz Kia - Service Center

Was in and out in no time! Live the hospitality and quality respect from the service people. Definitely looking forwards to coming back in the near future. quality respect from the service people. Definitely looking forwards to coming back in the near future. More

Lou Fusz Kia has the best service department. The staff is very friendly and my car is always ready when promised! I always recommend my friends and family to this service department. is very friendly and my car is always ready when promised! I always recommend my friends and family to this service department. More

Very Pleased with the service They are always friendly and the service was fast All my questions get answered. They are always very helpful And explain things and the service was fast All my questions get answered. They are always very helpful And explain things More

I called with issue, told to come right in as it may be a safety problem. I Appreciated it. Also needed inspection but service did not have time in that day to repair issues, so I asked for appt next Saturda safety problem. I Appreciated it. Also needed inspection but service did not have time in that day to repair issues, so I asked for appt next Saturday same time, I called Saturday morning because I had a feeling I didn't have an appt and I didn't want to waste my time or my daughters by arranging transportation to and from shop, so I called and was told by two people that I DID NOT HAVE an appointment. The second service tech said to bring it in it will be taken care of. When I got there, Zak said my appointment specified the passenger side rear tail light needed replacement, not the driver side rear tail light, so the light will need to be ordered and can't be done today. Appointment? I thought I didn't have an appointment? AND, I failed safety for the driver side tail light so....why not order the correct one initially if I asked to be scheduled the following weekend for the issue. Obviously I am annoyed that it was failed for a crack that is failed on opinion, as Its been cracked for two years and shows no evidence of moisture.....but then to have all the inconvenience of having to come on two separate occasions to replace tires because of a lump in it, that I happened to mention when I purchased them from your dealership and was told it was a manufacture defect but "its fine, it won't be an issue because it on the side", yet it failed safety for that reason. And then....the inconsistent reports of appointment??? I left a message on service manager phone, Andy Stone, but never heard from him. Letting him know that this is the second time I have felt a lack of confidence in the service department due to Zak, the first time he didn't tell me about an additional charges of about $200 when I purchase the tires and now the phantom appointment with the wrong tail light. My thing is, mistakes happen, own them,apologize and move on. It appeared as an unnecessary lie. He wasn't even the service tech I dealt with the weekend before, so it was in no way his mistake to cover up, but to just lie has me looking side ways at this guy. More

I was told I could get my GPS updated once a year. But, no and then told me wrong information on how to do it. no and then told me wrong information on how to do it. More

Very accommodating with another nail in a tire. Good feedback on potential new vehicle and salesman federal. Still deciding and waiting to drive sore to hybrid feedback on potential new vehicle and salesman federal. Still deciding and waiting to drive sore to hybrid More

Great service department. Andy Stumm is very Great service department. Andy Stumm is very professional and helpful. We came in to buy new tires, and Andy said we didn't need them yet. Great service department. Andy Stumm is very professional and helpful. We came in to buy new tires, and Andy said we didn't need them yet. More

Nicci is the best! I bought my vehicle about 2 years ago and she is always my go to service advisor. She is friendly and professional. and she is always my go to service advisor. She is friendly and professional. More

The service team is really good at making the customer feel at home and getting the job done. The patience of this team is great. Nicci, is always emotionally-available and willing to be of service no m feel at home and getting the job done. The patience of this team is great. Nicci, is always emotionally-available and willing to be of service no matter what!!! More

All the people in the service department are the best in customer service. I think it was Kevin who worked with me on fixing my air conditioner. I would know for sure if I could see his face. Kevin, can you customer service. I think it was Kevin who worked with me on fixing my air conditioner. I would know for sure if I could see his face. Kevin, can you add your picture to your profile? Kevin was very helpful in solving the issue. It was done quickly. Sometimes too quick because I like hanging out in the waiting area with free WiFi, snacks and coffee. Also shout out to Nicci and Zach who are always super friendly. More