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Lou Fusz Kia - Service Center

St. Louis, MO

4.5
2,578 Reviews

2,578 Reviews of Lou Fusz Kia - Service Center

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April 24, 2021

Friendly and helpful staff that quickly and efficiently serviced my car. The young woman that greeted me when I arrived was friendly, quickly explaining how the process works. More

by pwgraney
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jessica Madding
May 05, 2021 -

Lou Fusz Kia responded

Thank you so much for your feedback. We greatly appreciate the opportunity to work with you and earn your business. Please let us know if we can ever help you in the future.

April 23, 2021

Great job handling our small yet very annoying mirror problem. This seems like a trivial thing, but the whole service dept did what they said they were going to do. Promise and deliver. Nicci is my ne More

by brent_meows_of_whiskers
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicci Pollard
May 05, 2021 -

Lou Fusz Kia responded

Thank you for writing this fantastic review and giving our dealership such an excellent star rating! It's great to hear that our team was able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you.

April 22, 2021

I have been with this dealership for years now and got all of my cars from them it is a great dealership zack is great More

by tommyhardin62
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zack Lentz
May 05, 2021 -

Lou Fusz Kia responded

Thank you for writing this amazing review for our team! We work incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs as we are always here to help.

April 22, 2021

As always, Lou Fusz Kia has the best customer service in town. I appreciate how efficient and knowledgeable everyone is who works there. Thank you. More

by SNELSON951
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zack Lentz, Kevin Derleth, Nicci Pollard, Evan Gallagher, Billy Harris, Justin Jeffries, Doralo Holloway, Maggie Derleth, Nancy Anselmo, Brandon Alexander
May 05, 2021 -

Lou Fusz Kia responded

Thanks for the wonderful review! Anytime our customers let us know that they had a very pleasant experience it brings us great joy. Once again, we appreciate your business and hope you'll keep in touch for your future car needs.

April 21, 2021

Amanda was very patient and professional helping us navigate the process with the insurance company. She helped my daughter at the shop, while she returned my phone calls and gave us updates. More

by X3
Recommend Dealer
Yes
Employees Worked With
Amanda Otten
May 05, 2021 -

Lou Fusz Kia responded

Thank you for taking the time to write us a great review! We are thrilled to hear that you had such a great experience with us. Please let us know if we can help you with anything else.

April 21, 2021

Zack Lentz as always provided excellent customer service. Your staff make it a pleasant experience. When I purchase my next vehicle it will from your dealership. Antoinette Palmer More

by ATPALMER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zack Lentz
May 05, 2021 -

Lou Fusz Kia responded

Thanks for this awesome review! We work hard to meet expectations like yours, and we’re happy to hear that we managed to hit the mark for you during your visit. Please feel free to come back and see us again for any automotive need that you might have. Until then, take care!

April 17, 2021

I would recommend that you find an alternative service center. The service here is a disgrace and they have no intention of helping anyone. Thumbs down More

by davidhenrichs1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
The employee is not listed
Apr 17, 2021 -

Lou Fusz Kia responded

David, Below is your review from google, and my response. I never heard back from you. I would love to help you, please reach out to me. Not out to help you. Just want your money. Pour customer service. Would strongly advise avoiding Lou Fuze Kia at all costs. Like Response from the ownera week ago David, Unfortunately, when purchasing 3rd party key fobs they don't always work. We were very transparent with you before your vehicle went in the shop that it may not program. The fob you provided us is not compatible with your vehicle. If you would like to purchase the OEM fob from our parts department, I would be glad to program that for you at no cost. Feel free to contact me. With Respect, Andy Stumm Service Manager Lou Fusz Kia 314-595-2940 astumm@fusz.com

April 17, 2021

Service was completed as promised. Zack was professional and kept me informed every step of the way. The cost was higher than expected, but the car has never run better. More

by DARTHZAYDAH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zack Lentz
Apr 19, 2021 -

Lou Fusz Kia responded

Thank you so much for this lovely review! We feel so grateful that you chose to come to our dealership. If you have any questions, please don't hesitate to reach out to us again.

April 16, 2021

Clean facility and always a pleasant interaction with the service department. I was in and out in no time with a freshly washed service vehicle. More

by Kia Diva
Recommend Dealer
Yes
Employees Worked With
Zack Lentz
Apr 19, 2021 -

Lou Fusz Kia responded

Thank you so much for your review! We value your business and look forward to seeing you again soon.

April 15, 2021

There for early morning oil change and tire rotation. As always the service department took care of me in style. Kevin was supervising the early shift and I was in and out in moments and with a washed spark More

by Jimmy B
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Derleth
Apr 19, 2021 -

Lou Fusz Kia responded

Thank you for your review! We appreciate you and look forward to serving you again soon!

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