Lou Fusz Kia - Service Center

Customer Service at its finest They took me to work. Did the maintenance work to my car and picked me up when it was finished. Lou Fusz Kia has earned a customer for life. Such a gr They took me to work. Did the maintenance work to my car and picked me up when it was finished. Lou Fusz Kia has earned a customer for life. Such a great group of individuals. More

Best service department in the midwest They got all of my work done in a short period of time. Had snacks and a cool soda machine and comfortable seats in the waiting room. Was a nice exper They got all of my work done in a short period of time. Had snacks and a cool soda machine and comfortable seats in the waiting room. Was a nice experience. More

Poor Service and Customer Service...Awful Dealership 4/19/18 - Gets better after scheduling a service visit for oil change, transmission flush and spark plug replacement per the terms of the Oil Changes 4/19/18 - Gets better after scheduling a service visit for oil change, transmission flush and spark plug replacement per the terms of the Oil Changes for Life. The sales manager "Jared Kloempken" emails me to notify me that he cancelled my appointment and they will no longer do business with me even though the oil changes for life was agreed at the time of purchase of my 2013 Optima because I posted my feedback about them social media. Got love Lou Fusz Kia - the worse dealership in St. Louis. #noloufusz 4/18/18 Since I wrote this review I've tried multiple times to get in touch with the service manager and still never received any call back. In addition, I also gave them the opportunity to help me with a Kia Stinger but their customer service and lack of follow through caused me to go with a different dealership. I recommend to staying away from this dealership!!!! Very bad #noloufusz After 5 years of owning my Kia Optima and have all the service performed with their service department even though they have excessively high shop supplies, service cost is higher than others and scheduling is tough to be made within a week at most times. I have been told on multiple events that I need service which was incorrect (this time I was told that I need transmission serviced every 30,000 which wrong it’s every 120,000) then since I won’t pay $35 just to rotate my tires (since Dobbs offers free rotate and balancing along road hazard repair no charge and other dealerships are $19.99) they won’t honor my oil changes for life. After $1000s of service....I was even looking at new Kia Stinger while I was there. I asked to talk to service manager (not available and no call) and general manager never returned my call. At this point, I’m looking for a new dealership for my next Kia... More

We were very pleased We are always happy with the service department, they are always very pleasant and always answer any questions we may have or if they don't know the a We are always happy with the service department, they are always very pleasant and always answer any questions we may have or if they don't know the answer they always find the answer before we leave. More

Great Service! Friendly staff greet me when I arrive, listen carefully, go over what's to be done to the car, and show me to the waiting area. I've always had great Friendly staff greet me when I arrive, listen carefully, go over what's to be done to the car, and show me to the waiting area. I've always had great experiences at Lou Fusz Kia. Wouldn't go anywhere else! More

fusz great service Andy is the lou fusz kia service adviser I always call for . He is very knowlegable and a very thorough and great friendly adviser. Ken Seitz Andy is the lou fusz kia service adviser I always call for . He is very knowlegable and a very thorough and great friendly adviser. Ken Seitz More

Kia recall Car was checked quickly and reassured that all was fine. Great customer service. Also easy to get appointment that worked with my schedule Loaner wa Car was checked quickly and reassured that all was fine. Great customer service. Also easy to get appointment that worked with my schedule Loaner was offered if necessary More

IiSuperb experience I bought my car from your dealership and I ha,ce been completely satisfied. Sam .has been my contact and hue has always been there to help me! I bought my car from your dealership and I ha,ce been completely satisfied. Sam .has been my contact and hue has always been there to help me! More

Extremely Happy Had a few issues with the Kia Sorent 2015 , immediately felt comfortable and important when I arrived at the service area , Zach & Nicole as always li Had a few issues with the Kia Sorent 2015 , immediately felt comfortable and important when I arrived at the service area , Zach & Nicole as always listened to my needs and helped me with a " can do" attitude, very please with the service and the way they made me feel "important " I would highly recommend Lou Fusz Kia Service along with Zach & Nicole , thank you both for all of your help this time and previous visits ! More

thank your for the good job My 2014 KIA had the oil change, filter, maintenance, recall done ( and passed) and two other additions done etc done - thank you and for short wait ti My 2014 KIA had the oil change, filter, maintenance, recall done ( and passed) and two other additions done etc done - thank you and for short wait time. More