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This rating includes all service center reviews, with more weight given to recent reviews.
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2,275 Reviews of Lou Fusz Kia - Service Center
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May 28, 2024
Service was wonderful. Nice waiting area. Josh is incredibly helpful. Everyone was friendly and the waiting area was clean. Nice waiting area. Josh is incredibly helpful. Everyone was friendly and the waiting area was clean. More
by Shelly
Verified Customer
Helpful May 26, 2024
Excellent service by all staff. I was well informed of the process from beginning to end. The lady at the front desk was especially helpful and texted me frequently to update me. I was well informed of the process from beginning to end. The lady at the front desk was especially helpful and texted me frequently to update me. More
by avrilgorelik
Employees Worked With
Not sure what their names are
May 26, 2024
They don't seem to be really interested in finding a solution or going deep into the problem. They were unable to fix the problem on both of my visits. didn't clean the vehicle on the way back, and the solution or going deep into the problem. They were unable to fix the problem on both of my visits. didn't clean the vehicle on the way back, and the car seats had more stains. The mirror settings are not correctly configured. More
by laxmanbalu
Employees Worked With
Don't remember employer name
May 25, 2024
We love bringing our Kia to Lou Fusz. They are always helpful and very thorough in their diagnosis of any problem we have had. They are also great at calling our warranty company to mak They are always helpful and very thorough in their diagnosis of any problem we have had. They are also great at calling our warranty company to make sure any repairs are covered and paid for. We recently had to wait for over 3 hours for the repair to be made and during our wait we found the waiting room to be comfortable, with snacks and a TV to help pass the time. The Service staff is always friendly and helpful. We also love the fact that after the service is finished they wash the car. Thank you Lou Fusz employee's for all your great service. More
by mpdeak
Employees Worked With
Rodney Morris
May 25, 2024
I've been asked in the multiple times after a service appointment to provide a 5-star review in exchange for a discount on my next service. Keep that in mind when you're reading all these 5-star reviews. appointment to provide a 5-star review in exchange for a discount on my next service. Keep that in mind when you're reading all these 5-star reviews. I would recommend this service center if you need something very basic done - I.e. Oil change, tire rotation, alignment. If you're experiencing a more complex issue with your vehicle, I would caution that this service center's issue triage process and communication is not ideal. If you bring you car in for a more complex issue, be prepared to be told its probably something you're doing wrong, and that they will not go above and beyond, or maybe not even do the bare minimum to validate or resolve your issue. When I had an issue that I could replicate consistently, but they could not, they never once asked me if I could show them the issue. If you know there is a software update, or recall on your vehicle that needs to be completed, don't just say that - it won't get done. You have to phrase it that you're having an issue, and then they will consider the known update or recall as a possible solution. They won't just complete a recall or update because you asked. Rodney is a new service advisor and is very communicative and understanding. Tayon is a Porter with Kia Service and is very nice and great to talk to if you're getting picked up or dropped off somewhere. Tayon, of all the people I've encountered at Kia, was the most sympathetic to my repeated service visits. More
by manixa
Employees Worked With
Rodney, Brandi, Andy, Tayon, Gracie
May 22, 2024
Oil change and 8000 mile maintenance. Very nice and attentive. Got in and out when promised. Great lounge to wait in! Highly satisfied. Very nice and attentive. Got in and out when promised. Great lounge to wait in! Highly satisfied. More
by ibuyhifi
Employees Worked With
Serivce
May 20, 2024
Brandi Hertweck Was helpful and knowledgeable about discussing the the type of AC service needed. I asked for her card and will ask for her when I return for service in the future. discussing the the type of AC service needed. I asked for her card and will ask for her when I return for service in the future. More
by JUDITHO303
Employees Worked With
Brandi Hertweck
