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Lou Fusz Subaru St. Louis - Service Center

4.8

219 Lifetime Service Reviews

10329 Old Olive Street Rd, St. Louis, Missouri 63141

220 Reviews of Lou Fusz Subaru St. Louis- Service Center

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September 19, 2018

"Service review"

- DEERK0

Always very professional. Brian explains everything and answers all questions you might have regarding service. Friendly and efficient. Also love the fact that a loner car is available if needed

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Recommend Dealer
Yes
Employees Worked With
Brian Eaton
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Cashiet
September 18, 2018

"Problem solved"

- KirkwoodPioneer

We had noticed noise on left side at high speeds. Brian suggested evaluation, which was done same morning. Wheel bearing was replaced with resolution of the problem. We had excellent service.

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Recommend Dealer
Yes
Employees Worked With
Brian Eaton
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
September 17, 2018

"Excellent service"

- MSC

Always good service here. Would have been a 5/5 rating but the courtesy shuttle guy was off (or sick) so I could not take advantage of that service to pick up my car. Otherwise 5 of 5.

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Recommend Dealer
Yes
Employees Worked With
Brian Eaton
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
September 17, 2018

"Emergency visit"

- ColinD

As this was an emergency on a busy Saturday morning I was very pleased that Brian Eaton could fit me in right away and I did not have to wait long for the repairs.

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Recommend Dealer
Yes
Employees Worked With
Brian Eaton
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
September 14, 2018

"Easy in, easy out"

- frederick18

My wait time was less than expected - I waited in the well-equipped waiting lobby and enjoyed my experience at Lou Fusz Subaru. Friendly and professional. Also, Chuck is GREAT!

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Recommend Dealer
Yes
Employees Worked With
Chuck Molloy
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
September 14, 2018

"60k maintenance service "

- millej03

Requested techs to evaluate tires and battery. They gave me a report that both tires and battery were still in good condition. The very next day, my battery was dead in a parking lot. Had to call AAA for a jump. They said the battery was end of life and shot. They also said the Subaru tech probably checked the voltage only (which showed 12 volts), but NOT the cranking amps (which showed 1/4 of recommended level) . They gave me print out reports to validate their testing. I then bought battery directly from AAA at that time. Hence, an incomplete test of the battery essentially put me through a 2 hour inconvenience with a dead car in a parking lot. For this reason alone have I given a score of 3 rather than 5. The Service Manager was very apologetic and offered a complimentary oil change on my next visit, of which I was thankful. The issue and fault was with the techs, not the Service Manager.

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Recommend Dealer
Yes
Employees Worked With
Brian Eaton
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
September 14, 2018

"Great service"

- bobhock

Good hours. Brian is way cheerful early in the morning, and I got exactly what I wanted; nothing else. He made suggestions, but there was no hard sell at all.

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Recommend Dealer
Yes
Employees Worked With
Brian Eaton
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
September 13, 2018

"Routine Maintenance"

- MNISBET

Terrific customer service, with an outstanding sense of humor. Wouldn't go anywhere else. Friendly, knowledgeable and have a solid reputation in the community that is unsurpassed.

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Recommend Dealer
Yes
Employees Worked With
Brian Eaton
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
September 10, 2018

"Oil Change and Headlight Bulb Replacement"

- STLBobber

I scheduled service on my 2013 Subaru Outback 3.6R over my lunch hour. The work was completed on time and Brian Eaton provided me with a one page summary of the 60,000 mile service recommendation which I will be scheduling. The supporting staff were friendly and the waiting room is very comfortable.

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Recommend Dealer
Yes
Employees Worked With
Brian Eaton
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
September 09, 2018

"fast jeadlight replacement "

- subaruih

Got me in and out quickly without appointment for headlights that just stopped working. Headlights are a difficult job to do yourself. Got me on my way so I could drive to kansas city.

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Recommend Dealer
Yes
Employees Worked With
Brian Eaton
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
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