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Lou Fusz Subaru St. Louis
Creve Coeur, MO
1,389 Reviews
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Showing 459 service reviews
March 04, 2026
My Forester's tire light came on. After three service stations where the air inflator was out of service, I remembered Fusz, not a half mile away. I pulled, explained my problem. The After three service stations where the air inflator was out of service, I remembered Fusz, not a half mile away. I pulled, explained my problem. The service manager told me to pull forward. "Only take a minute. Go have coffee!" I stood behind the glass as he went from tire to tire, checked them all, brought them all back up and I went to thank him x100. He went so far as to tell what stations had digital pumps, gave me brand name of a tire inflator he keeps in his cars, and wished me a better afternoon. He told me the light would come off soon. I shook his hands, thanked him short of lottery money and a half mile later, the light went off! This is how service should be. Taking care of the customer first. More
by Hauschultz
Employees Worked With
I don't remember
April 11, 2023
I went in for a recall and alignment. Was called that I needed all new brakes. 3 new rotors and one was not replaced like I paid for. Alignment and inspection wasn’t completed at all afte Was called that I needed all new brakes. 3 new rotors and one was not replaced like I paid for. Alignment and inspection wasn’t completed at all after charging me for it. $1800, 2 days without my car and work wasn’t completed like I was told it was. Never again!! More
by Briz
February 19, 2023
I was very impressed with my service experience yesterday. I have been to Subaru dealerships from New York to Texas and this was by far the quickest and easiest appointment I’ve had. I will definit yesterday. I have been to Subaru dealerships from New York to Texas and this was by far the quickest and easiest appointment I’ve had. I will definitely be coming back for future needs. More
by Katymeza
Employees Worked With
I don’t remember the names of the two men I worked with in the service department but they were both great and very professional
January 21, 2023
Shelby Parker was great! Polite and knowledgeable service guys. They allowed me to bring my well behaved puppy in for socialization! Polite and knowledgeable service guys. They allowed me to bring my well behaved puppy in for socialization! More
by pamelawollenberg1
Employees Worked With
Shelby Parker
December 20, 2022
The online process of scheduling service for my vehicle was quick and easy + the super-hospitable, courteous, and knowledgeable customer service provided on-site by Matt Woodson was outstanding. was quick and easy + the super-hospitable, courteous, and knowledgeable customer service provided on-site by Matt Woodson was outstanding. More
by wade218
Employees Worked With
Matt Woodson
December 19, 2022
First time at Lou Fusz Subaru. Great customer service, Shelby Parker was my service attendant and did a fantastic job engaging in small talk and making me feel welcome. Great customer service, Shelby Parker was my service attendant and did a fantastic job engaging in small talk and making me feel welcome. More
by sjwandrick
Employees Worked With
Shelby Parker
December 18, 2022
Courteous, timely, great customer service, convenient part availability, cost saving remanufactured part availability made the overall experience satisfactory. From the initial phone call to the dealersh part availability, cost saving remanufactured part availability made the overall experience satisfactory. From the initial phone call to the dealership letting them know we were being towed and on our way through the post experience follow up from Shelby Parker, overall positive experience. More
by SM
Employees Worked With
Brian in Service
