Lou Sobh Kia of Brunswick - Service Center

Not honoring free oil change Let me begin by saying it was BS every since I purchased. Tag never came, it wasn't put in my grand daughters name. My 80 year old grandmother had to Let me begin by saying it was BS every since I purchased. Tag never came, it wasn't put in my grand daughters name. My 80 year old grandmother had to drive back up here & there were words said, with the promise of free oil change signed contract. So I took care in Monday at opening. It was ready Thursday at 4pm!!! xxx. No phone calls, no loaner car, 4 days missed work. Charged me $104 for diagnostic. But said their not sure this is problem. Didn't want to honor free oil change contract at first. Then said ok, since signed by owner but I can only have it changed every 7500 miles xxx!! This place is xxxx!!! I really think they hire a boy off the street not a certified mechanic. When it was under warranty, it's free fixing there but then I have to take it elsewhere to get fixed right!!! The man is xxxx!!!! He needs to be sued for not honoring the free oil changes he promised all the other people!!!! Kia motors needs to take his right to sell kia cars!!!! He is a disgrace to the kia industry!!!NO STARS FROM ME!!! More

4 ever fortunate superb service in cost care upkeep all 100% Hello this is Sherry Weaver and again i'm very super in all ways pleased with service from MMk of Bwk Ga.Yes the detailed service given from auto det Hello this is Sherry Weaver and again i'm very super in all ways pleased with service from MMk of Bwk Ga.Yes the detailed service given from auto detailing and in vehicle preparation on cleaning from the moment i drive up and or make an call all is exceptional.Shannon that does performs paper work puts all in an upright understood style.Nothing is left confusing and yes she does and will further explain it all.Yes she does give all comfy and nothing left misunderstood on any matter given, Yes she does offer and give all things level and smooth.Yes she does even tell of any all car specials tires rather it be for one and or two.Gives an excellent understood area on all plus oil change updates also can explain and gives it to you to better see and understand the better way to keep great care of any Vehicle and care to be affordable and wisely chosen to be able to save cash and keep vehicle in top care from the Mike Murphurphy KIA of BRUNSWICK GA.Trey does manage and supervise all areas other than paperwork in office he pays attention to all staff in office and in mechanic area also.Trey wants more than an car sold but all care performed excellent and managed costs and keeps all things well managed their all over and around so Yes Sherry Weaver shall return and refer always but now last Mike that does all small and or major vehicle care is still observed in making sure care from arrival and while there all is okay and if he can help and immediately will.Awesome all things are and have been but one lady works in back with Shannon is still there to fill any opened areas at all.So i give great thanks and blessings to you all Thanks Love Mrs.Weaver More

WORST BUSINESS EVER - RUN - DO NOT DO BUSINESS HERE I got my car in 2010 and have had NOTHING but problems. My TPMS light came on YEARS ago. I took it to get it checked out and they said it was a "dummy I got my car in 2010 and have had NOTHING but problems. My TPMS light came on YEARS ago. I took it to get it checked out and they said it was a "dummy light", a system error and nothing was wrong with the tire pressure. They said they were ordering a new part and they would call me when it comes in. Fast forwards MONTHS, I realized they never called so I went back up there. They said I never came to get it serviced so they used it on another vehicle. They said they were ordering another one and would call me when that one came in. Fast forward maybe a year, the light is STILL on and I now need an alignment. By this time I'm mad because I realized they STILL have not called. Once again, the part is not in and now they say I have to pay for the part and service because my warranty has expired. I left FURIOUS but took the loss because I waited so long to go up there even after they promised to call the second time. Fast forward a few years, I get a letter in the mail saying 2 or 3 things were recalled and to bring my car in so they can replace it. I take it to get looked at and wait and wait and wait. After the long wait, the woman tells me they have to order the parts and they will call me. I'm apprehensive so I give them my phone number and call in a few days. The part is still not in. They eventually call to schedule an appointment for me to come in and get it fixed. I am a full time student with a full time job so I have to get ppl to help me with things like dropping my car off and taking me to work and/or school. My mother took time out of her day to do this for me and when she got there to get it serviced, they told her the part was not in! I was FURIOUS! I have to wait again because they told her they would order it. Again they NEVER called and the only reason I remembered it is because I ran across the paper I got in the mail while cleaning out my car. I called again, still nice and calm and the woman told me they have the parts in and scheduled an appointment for 4/7/17 at 2 pm. This time my boyfriend takes it and they tell him the technician is out today! They also said they tried to call me but the number was disconnected! That is a lie! I give them my updated phone number every time I call because they are incompetent! This is the last straw. Everything I've ever tried to do there is in the system but I never get serviced. This is the worst company I have ever had to deal with! More

Terrible Service Not friendly right off the bat. Changes hours for service department consistently. Rude rude rude customer service with Shannon over the phone and wor Not friendly right off the bat. Changes hours for service department consistently. Rude rude rude customer service with Shannon over the phone and worse in person. Been here two times in regards to me vehicle and service was terrible each time. They are not honest and do the bare minimum of your car. They with hold information on what your car needs and don't need. I had to get my transmission replace but I have the warranty since I bought brand new. They tried to tell me it wasn't covered. I ended up calling the Kia head quarters to get my warranty to them to prove it. No more than a month later my car was acting up due to the trans mount they didn't replace nor report was bad. I will never go back. Kia should be ashame to have them represent their cars. My family is loyal to Kia with purchasing two brand-new Kias at two different times. Mikey is a terrible mechanic. He is dishonest and doesn't know fully what he is doing. Please go to Jacksonville or Savannah if you need any work done or to purchase a Kia. More

Went in because having problem with another dealer. These guys went way FAR beyond any service I had ever received at any dealership!! April and Larry were superb in their knowledge and friendliness. guys went way FAR beyond any service I had ever received at any dealership!! April and Larry were superb in their knowledge and friendliness. More

My daughter bought a used kia rio which is a great car, I My daughter bought a used kia rio which is a great car, I own a 2007 rio sx myself. My daughters is a 2010 lx which she purchased from a different de My daughter bought a used kia rio which is a great car, I own a 2007 rio sx myself. My daughters is a 2010 lx which she purchased from a different dealer, the problem with the car was that it only came with 1 key. We all know that 1 car key is not a good idea after trips to the purchasing dealer and no resolve we called Mike Murphy who went above and beyond the call of duty to get the parts needed and made sure that the keys worked all door locks and ignition despite the fact that we didn't purchase it from them. I am very pleased with experience we encountered with the service department. My next Kia will be purchased at Mike Murphy Kia. More

I went in for routine maintenance on my '08 Kia Spectra I had bought a couple of years ago from this dealer. I have always gone back there for maintenance because have been VERY happy with their personal at had bought a couple of years ago from this dealer. I have always gone back there for maintenance because have been VERY happy with their personal attention and care. Having put a LOT of miles on my Spectra, I was not surprised when they did find more than routine work that needed attention - specifically the brake calipers, etc. Getting ready to take a LONG trip, the service manager was very concerned about getting this work done, but the cost would mean I would have to cancel my trip (it was NOT unreasonable cost for the work, but I was already on tight budget for the trip.) So I got the brilliant idea to look into trading in the Spectra for something newer. Kimberly Murphy came to my assistant and she was SO VERY kind, helpful, not at all pushy, but very delightfully enthusiastic that before it was over, I was driving out in a BRAND NEW 2012 Kia Forte!!! Mike Jr. was involved in some of the "dealing" and was also VERY kind and helpful. The Bubby, the finance manager, did some more magic and it was HUGS all around. The lobby was bustling with staff as well as customers, but everyone on the staff who crossed my path congratulated me and made me feel like royalty...it was a totally delightful experience and I am already trying to talk folks into going there to see what they might do for them...even people who were not thinking about buying a car...after all, I wasn't either when I got up that morning!!! Oh, and by the way, I LOVE MY NEW CAR AND MY NEW FRIENDS AT MIKE MURPHY KIA!!! More