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Lou Sobh Kia - Service Center

Cumming, GA

4.8
489 Reviews

489 Reviews of Lou Sobh Kia - Service Center

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July 07, 2025

The service area and showroom areas were very clean, as was the restroom. Thank you for that. It was my 2nd visit with my sweet Sportage and Matt. I've had lots of cars in my life and Matt is the best s More

by gailmoon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ShaikIm Jenks
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 08, 2025 -

Lou Sobh Kia responded

Thank you so much for your kind words! We’re truly grateful for your loyalty and touched by the way Matt has gone above and beyond for you and your mother. His care, respect, and attention to detail are exactly what we strive for. We agree—Matt is one of a kind, and we’re lucky to have him!

July 02, 2025

Went in for an oil change, also an alignment (showed I needed one) the whole experience was great More

by maria9rob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ShaikIm Jenks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 02, 2025 -

Lou Sobh Kia responded

Thanks for sharing! We're glad your oil change and alignment went smoothly and that you had a great experience overall. See you next time!

July 02, 2025

We receive great service each time we come in. Staff was courteous and friendly. Thank you. More

by gwencsmith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Didn’t work with this person
Jul 03, 2025 -

Lou Sobh Kia responded

Thank you! We're so glad to hear you consistently receive great service. We appreciate your continued support!

June 28, 2025

They were quick and efficient. However, the services are overpriced and after paying what I did, they failed to reset my oil change notification…so it dings every time I start my More

by suearmiger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t know
Jun 30, 2025 -

Lou Sobh Kia responded

Thanks for your feedback. We’re sorry to hear about the missed oil change reset and understand how frustrating that can be. We strive to provide great value and service, and we’d like to make this right—please contact us so we can fix the notification for you. Service Manager: Justin Britt- (470)-253-6013

June 27, 2025

This is the best Kia store in town. Nice facility, nice staffs, excellent customer services and excellent amenities. More

by hbaik
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Christian
Jun 30, 2025 -

Lou Sobh Kia responded

Thank you! We’re proud to be your go-to Kia store and appreciate your kind words about our team and facility!

June 26, 2025

Excellent service , Identified the issue and did the service . I highly recommend lousobh Kia 100% More

by madhukarreddy730
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris
Jun 26, 2025 -

Lou Sobh Kia responded

Thank you for the great feedback! We're so glad we could identify the issue and get it resolved for you. We truly appreciate the recommendation and your trust in Lou Sobh Kia!

June 26, 2025

Good experience all the way around! Zorro knew the Telluride inside and out and helped me find the one I was looking for at a fair price. Far better than other sales reps who didn’t r More

by MHUTCHINSON007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zorro
Jun 26, 2025 -

Lou Sobh Kia responded

Thank you for the kind words! We're so glad Zorro was able to help you find the perfect Telluride and provide a knowledgeable, stress-free experience. We truly appreciate your business and hope you enjoy your new ride!

June 26, 2025

Service center did best they could-problem is KIA. Car under warranty, 88,000 miles burns 2 quarts oil every thousand miles. But Kia will not replace our warranted engine. Will NEVER buy another KIA a More

by carenstraub
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t know
Jun 26, 2025 -

Lou Sobh Kia responded

Thank you for sharing your experience, and we truly understand how upsetting this situation is. We appreciate your acknowledgment of our service team, and please know we’ve done everything within our power to advocate on your behalf. Unfortunately, warranty approvals and policy decisions are made by Kia Corporate, and we share in your frustration when our customers are left disappointed. If there's anything further, we can do or assist with as you continue to pursue a resolution, please don’t hesitate to reach out. We’re here to support you.

June 26, 2025

Easy to schedule. Good communications. Great price. The entire team is very friendly and helpful. Highly recommend this location for Kia. Love my EV9. More

by kbocian
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John
Jun 26, 2025 -

Lou Sobh Kia responded

Thank you so much! We're thrilled to hear you had a smooth experience and that you're loving your EV9! We truly appreciate the recommendation and look forward to seeing you again.

June 26, 2025

Kept abreast of the progress on my auto as it went thru service. Car maintenance is so costly but service rep found a coupon of 10% off for me as all coupons I received via mail/email had expired. Receiv More

by Grammie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sorry. Do not recall his name. He explained the analysis to me.
Jun 27, 2025 -

Lou Sobh Kia responded

Thank you for your feedback! We're glad our team could assist with a discount during your visit. We understand the timing of coupons can be frustrating, and appreciate your understanding.

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