Update as of September 2018, SAVE YOURSELF TIME AND STRESS, DO NOT PURCHASE A CAR FROM LOU SOBH IN CUMMING! We wanted to trade the Sportage we bought in April 2018 for a model with more options, I called Tim, told him the car I was looking at online, told him we ready to move forward, would put additional money down, and was ready to do the trade that day. He told me he was with another client and asked to call me back. I said of course. 2 hours later no call. I texted to see if they were interested in making a deal. He called and seemed frustrated because I was pushing for an answer. To me and my husband this was a slam dunk. Went through with the purchase and everything has been nothing but an problem since then. We had to go back and sign paperwork because they forgot to put my husband on the contract, the final payoff they received, on a business day, from PNC was $650 more than what we thought. I gave payment information to the finance associate, Nathan on the phone. Almost one month later, I receive a past due payment notice with a late fee from PNC. I sent a not so nice text to Tim and email to Nathan and 24+ hours later no response from either of them regarding the payoff mishap. I had an extended warranty and gap insurance on the first Sportage so I had a refund due for both of those. I signed a blank piece of paper saying those would go towards the downpayment. I requested a full breakdown of what the payoff was, plus refunds, plus additional proceeds paid, etc., from Nathan 3 weeks ago and have not received a response. To top on all off, they had my email wrong which was discovered when we went back to re-sign the paperwork and to this date I have not received any of the additional paperwork we signed electronically to "save paper". We experienced issues with their tag department in April and with their Service department during the summer when we took my daughters car in for routine service. All in all the only positive thing we experienced was Tim's sales ability in April which was a little lacking with the recent purchase.
April 2018.Ask for Tim! He is truly phenomenal at his job. If you want to be in control of your car buying experience and not be pressured, Tim will make this happen. Thank you for the exceptional service!